If you’ve had your Cricket service suspended due to a missed payment or if you’ve lost or your device has been stolen mistakenly, you may be wondering how to restore your service.
This guide will walk you through the steps you need to take to get your Cricket service up again.
Restoring Cricket Service for Suspended Account
To restore Cricket service for a suspended account, you can follow these steps:
1. Contact Cricket Customer Service: Call Cricket customer service at 1-800-274-2538 to speak with a representative about your suspended account.
2. Explain the Reason for the Suspension: Provide the customer service representative with the reason why your account was suspended.
3. Resolve any Outstanding Issues: If your account was suspended due to unpaid bills or other financial issues, you will need to resolve those issues before restoring your service.
4. Pay any Applicable Fees: If there are any fees associated with restoring your service, such as reactivation or late fees, you will need to pay them at this time.
5. Verify your identity: You may be asked to verify your identity by providing a government-issued ID, your account number, or other personal information.
6. Wait for Service to be Restored: Once you have resolved any outstanding issues and paid any applicable fees, your Cricket service will be restored.
***Please note that the process may vary depending on the reason for the suspension and Cricket policies.***
Restoring Cricket Service After Missed Payment
If you’ve missed a payment and your Cricket service has been suspended due to that, you can easily restore your service by making a payment.
Here’s what you need to do:
Pay the Balance Due on Your Account: You can do this online, over the phone, or in a Cricket store. You’ll be charged a $5 Reactivation Fee for a single-line account or a $15 Reactivation Fee for a multi-line account.
The day you pay is your new due date. Make sure to pay within 60 days of your last pay date to keep your phone number. If you don’t pay within 60 days, your account will be cancelled.
To restore Cricket service after a missed payment, you can follow these steps given below:
1. Contact Cricket Customer Service: Call Cricket customer service at 1-800-274-2538 to speak with a representative about your suspended account.
2. Make the Missed Payment: You will need to make the missed payment in order to restore your service. You can make a payment through the Cricket website, the Cricket Wireless app, or by calling customer service.
3. Verify Your Identity: You may be asked to verify your identity by providing a government-issued ID, your account number, or other personal information.
4. Wait for Service to be Restored: Once you have made the missed payment, your Cricket service will be restored.
5. Keep Your Account Current: To prevent service interruption, it’s important to keep your account current by making payments on time, and monitoring your data usage to avoid overage fees.
Please note that the process may vary depending on the Cricket policies, and also you may be charged additional fees, such as late payment fees, and you may also be required to pay a deposit before your service is restored.
If you need to change your plan or remove features, you can do so while your service is suspended.
Restoring Cricket Service After a Lost or Stolen Device
If you’ve lost your device or had it stolen, you can suspend your Cricket service to prevent unauthorized usage.
To restore Cricket service after a lost or stolen device, you can follow these steps:
1. Contact Cricket customer service: Call Cricket customer service at 1-800-274-2538 to report your lost or stolen device. They will help you to deactivate the service on the lost or stolen device to prevent unauthorized usage.
2. Purchase a new device: You will need to purchase a new device to restore your service. You can purchase a new device through the Cricket website, a Cricket Wireless store, or by calling customer service.
3. Activate your new device: Once you have a new device, you will need to activate it by following the instructions that come with the device or by visiting the Cricket website.
4. Verify your identity: You may be asked to verify your identity by providing a government-issued ID, your account number, or other personal information.
5. Wait for service to be restored: Once your new device is activated, your Cricket service will be restored.
6. Protect your new device: To prevent service interruption in the future, you can add device protection to your account, which includes features like device replacement, and protection against loss, theft, and accidental damage.
To restore your service after finding your lost device or getting a replacement for a stolen device, simply call or chat with a Cricket Support Advocate.
They will be able to remove the block and get your service restored.
Note: If you make a payment with the help of a Cricket Support Advocate, or using the Automated Phone System, a $4 fee will apply can apply to you.
We hope this guide has been helpful in explaining the steps you need to take to restore your Cricket service.
If you have any further questions, don’t hesitate to reach out to Cricket customer support for assistance.
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