Want to transfer your number to Mint Mobile but facing issues?
Mint Mobile offers premium wireless data options at affordable prices and also provides a 5G network available in most of the area.
The affordable data plans and customer service has made many people choose Mint Mobile or switch from their current carrier.
But many users have reported that the Mint Mobile number transfer failed or gets stuck on sending a number transfer request.
If you are also not able to transfer your number to Mint Mobile and facing an issue then read on.
This article will discuss the reasons for the Mint mobile number transfer not working and how you can fix it.
Why Is Mint Mobile Number Transfer Not Working?
If you are facing the issue of mobile number transfer not working on Mint Mobile then it can happen because the information provided by you is incorrect during the number transfer process.
This can cause the error message to appear “Your number transfer request could not be completed with the information you provided”.
The information that you need to provide during the number transfer includes username, account number, passcode or pin, address etc.
The request for number transfer can also be not completed for reasons which include your current carrier denying your request, a pending request for the number or the number you want to transfer is not active.
Another reason could be that the number that you want to transfer is inactive or is given to another customer in such case the transfer to Mint Mobile will not work.
Also, Mint Mobile only works on the latest phones or configurations so if your device is not compatible then the number transfer will not work.
How To Fix Mint Mobile Number Transfer Not Working?
To fix the issue of the Mint Mobile number transfer not working you can follow the steps mentioned below.
1. Provide Correct Information
To transfer your number from another carrier to Mint Mobile you need to provide information from the previous carrier to Mint Mobile.
Then the Mint Mobile team verifies the information with your previous carrier to initiate the transfer process.
So, ensure that you provide correct information by double-checking otherwise your previous carrier will not approve your request for a number transfer.
The important information that needs to be correct is your account number and Pin.
2. Check Number Eligibility
It is very important that before you start the number transfer process, you should first check if your number is eligible for transfer. The number may not be eligible for various reasons so you should first check with Mint Mobile to ensure it is eligible to transfer.
You can check the eligibility of your number by providing your previous carrier and phone number.
3. Wait For 24 To 48 Hours
When you apply for a number transfer with Mint Mobile, you need to provide information that is first verified by Mint Mobile with your previous carrier.
This process takes at least 48 hours and once the information is verified then the number can be transferred.
It is best to wait for at least 48 hours for the number transfer process to process and complete.
4. Keep Your Previous Service and Phone Number Active
You must keep the service active with your previous carrier till the number transfer process is completed by Mint Mobile.
If you deactivate your service or number then Mint Mobile will not be able to transfer the number.
If you have deactivated your service or number then you can contact your previous carrier to reactivate it so that number can be transferred. Some carriers may charge reactivation fees.
After the successful transfer of your number with Mint Mobile your previous carrier will automatically deactivate the service.
5. Check Your Phone Compatibility
Ensure that your phone is the latest model and is compatible with Mint Mobile services.
You can check your phone’s compatibility on the Mint Mobile website by entering your phone brand and model or your device IMEI.
6. Contact Mint Mobile Support
If you have tried all the steps but the Mint Mobile number transfer is still not working then you can contact Mint Mobile customer care by calling (800) 683-7392 which is available seven days a week from 5.00 am to 7.00 pm. You can also chat with them which is available 24/7.