Are you having trouble trying to activate your Mint Mobile SIM on your device?
Maybe every time you try to activate the SIM you see the error message, “Something went wrong, Updating personal details have failed, please try again”. In that case, you aren’t the only one as many other users from all over the world have also faced this issue and successfully solved it.
Mint Mobile is one of the leading mobile network operators based in California. Due to its vast network, it is one of the favourite networks for users.
However Mint Mobile can have issues and problems that can make you have a frustrating experience when trying to activate the SIM.
In this article, we will be looking at the reasons why you are seeing the error message, “Updating Personal Details Have Failed” on Mint Mobile and what you can do to fix it easily.
What Causes “Updating Personal Details Have Failed” on Mint Mobile?
There can be a few reasons why you might be seeing the error message, “Updating Personal Details Have Failed” when you are trying to activate your Mint Mobile SIM.
The major reason could be an issue with the App of Mint Mobile itself. If the app is going through a technical error or a glitch then that might be why you are unable to activate your SIM.
Another reason could be that Mint Mobile is having trouble connecting to its system through the Wifi connection that you have been using.
If your phone has any bugs then that can also stop Mint Mobile to activate your SIM. In case you have out incorrect PIN number when trying to activate your Mint Mobile SIM then also you quill be seeing this error message.
But whatever the issue is you can always solve it by following our fixes section below.
How to Fix “Updating Personal Details Have Failed” on Mint Mobile?
1. Put the Correct PIN
Make sure to put in the correct PIN when you are trying to activate Mint Mobile SIM.
The PIN that you need to put there is the Transfer PIN and not the Account PIN. In case you have not done that then you will see this error of updating personal details have failed when activating your Mint Mobile SIM.
Make sure to put the Transfer PIN again and you should be able to activate your SIM without any issues.
2. Connect to Data Connection
Many users have reported that changing the phone connection to data from Wifi has helped them to solve this issue while activating the Mint Mobile SIM.
You can also switch off your Wifi and then turn your data connection on your phone and then open the Mint Mobile App and activate your SIM.
Check whether this solves the issue. If it doesn’t then try to use the fixes below to solve the issue.
3. Activate SIM on Mint Mobile Website
If you are getting this error of personal details update has failed then you can try to use the website of Mint Mobile to activate the SIM.
There might be some issues in the Mint Mobile App due to which you are unable to activate the SIM in the app itself.
4. Restart Mint Mobile App
The next fix that you can try is to restart the Mint Mobile App after doing a Force Stop. On your device, go to Settings >> Apps >> Mint Mobile App >> Force Stop to stop Mint Mobile App immediately.
The next step is to restart Mint Mobile App on your phone and check to see if the app is fixed.
5. Restart Your Phone
As an alternative fix, you can try to restart your phone and then open Mint Mobile App again. Now try to activate your SIM and see whether you are able to do so without getting any errors.
6. Contact Mint Mobile Support Team
In case you are unable to activate Mint Mobile SIM and still see the issue of Mint Mobile updating personal details have failed then you will have to contact the Mint Mobile Support Team and talk to them. You can also call them at 800-683-7392.
This issue could be occurring on their side due to some problems so you need to talk to them and they will be able to guide you in solving it.