Are you also wondering why your TracFone’s MMS or group text feature is not working?
If your answer to that question was yes, you are not the only one.
TracFone is a popular mobile network service provider that provides mobile services via prepaid phone plans to its users.
However, many have been facing difficulties while using their tracFone network, such as not being able to send MMS texts or group texts properly.
If you are one of these people, you have come to the right place to find the answers.
Read on to find out how you can resolve this issue!
Why is TracFone MMS/Group Text Not Working?
TracFone’s MMS text or group text feature may randomly stop working while trying to send MMS texts or group texts to your contacts.
It is understandably a frustrating experience, as it interferes with communication.
Here are some possible causes for TracFone’s MMS texts or group text not working properly:
1. You Are Not Connected to TracFone Mobile Data
MMS texts and group texts require you to be connected to your mobile data to work.
This is because they are sent out in a different way than SMS texts, which only require a basic network connection to your local service.
As such, if you have not turned on your mobile data, you will not be able to send MMS texts or group texts.
2.Your TracFone Plan Has Expired
TracFone offers its services to its users on a prepaid basis.
This means that you will have to pay for your TracFone phone plan before you are able to use it.
The prepaid plan has a specific time duration for which it is valid.
As such, once you exhaust the amount in your prepaid plan, or have exceeded the validity period, your TracFone plan will expire.
Once your plan expires, you will not be able to use TracFone’s services any longer until you purchase a new prepaid plan.
As such, the MMS texts or group texts not working properly might be because your TracFone prepaid plan has expired.
3. Issues with Local TracFone Service Network
There might be some issues with your local TracFone network, or there might be maintenance being carried out on the nearby towers.
When this happens, the local TracFone network might temporarily stop functioning to ensure that the maintenance is properly done.
As such, your local TracFone network being down might be why your MMS texts or group texts are not working properly.
4. Messaging App is Not Working Properly
The problem may lie with the messaging app that you are currently using.
Regardless of whether you use a TracFone network or not, if the messaging app you are using does not work properly, it will not be able to send MMS texts or group texts even with a great network connection.
As such, this might be why you are unable to send your MMS texts or group texts.
5. Problems with Your TracFone SIM Card
SIM cards get damaged over time for a variety of reasons.
If your SIM card is damaged, you will not be able to properly access TracFone’s network and services because your damaged SIM card might be causing problems.
As such, this might be why your MMS texts or group texts are not working properly when you try to send them.
How to Fix TracFone MMS or Group Text Not Working?
1. Try Again Later
If the problem is caused by a local service outage, there is not much that you can do about it.
As such, it is best to give it some time and try again later to see if the service is up again.
Users have reported that giving the problem some time and returning later often resolves the issue for them by itself.
You can try to move to different locations to see if you get better service in different spots, or if you are able to connect to a different network.
You can also try restarting your phone to see if the network is restored, or if the malfunctions with your phone or messaging app get resolved with a simple reboot.
2. Update Your Mobile Applications and Software
You can try to update your mobile device to the latest operating software to make sure that it is running on the latest features and has gotten rid of any bugs or glitches that are interfering with sending MMS tests or group texts.
Alternatively, you can also try to update your messaging app to the latest version as well so that you have all the latest features that may improve your experience.
3. Purchase New TracFone Prepaid Plan
If your local service is up and functioning, the issue might be caused by your prepaid plan having expired.
If this is the case, then it is best to purchase a new prepaid plan from TracFone to resume their services once again.
You can buy a new service plan refill from TracFone online by simply visiting their website and going through the wide range of offers they have to pick the one most suitable for you and your needs!
You can also visit your local TracFone physical outlet to purchase a new service plan from them in person.
Once you have gotten a new service plan from TracFone, services will be restored to your phone as usual and you will then be able to send your MMS and group texts once again!
4. Check Your TracFone SIM Card
If the local network is working just fine and you still have a valid TracFone plan, then the issue might be caused by a damaged SIM card.
You can check this by opening the SIM tray in your phone and checking your SIM card for any damage.
You can also put the SIM card into another phone to check if it is functioning properly or not.
If it is not, or it has visible damage, then it is best for you to exchange your old SIM card for a new one.
You can do this by visiting your local TracFone physical outlet and requesting a SIM card switch.
Make sure you have all relevant identification documents and ownership proof in handy to confirm that you are the owner of the SIM card!
5. Get in Touch with TracFone Customer Support
If none of the previous methods have worked, then it is best for you to get in touch with TracFone’s customer support.
You can do this by visiting their Customer Support page and browsing through the FAQs or chatting with an agent directly.
Alternatively, you can also call their customer support helpline number at 1-800-867-7183.
Once they are informed of your issue, they will offer their assistance to help resolve your issue.
TracFone Not Receiving Calls or Making Calls
If your TracFone is not receiving or making calls, it might be due to a local service outage, your current TracFone plan being expired, or due to damage to your TracFone SIM card –– similar to the reasons offered above.
As such, you can follow the fixes given earlier to try and resolve the issue.