Are you unable to receive a verification code on the TextNow app? Do you not receive the message containing the verification code on TextNow while trying to set up your account on an app?
TextNow is a mobile application that provides free texting (SMS) and calling (VoIP) services using an internet connection. Users can send and receive multimedia messages, including pictures and videos.
The app allows users to send and receive text messages, make phone calls, and even receive voicemail messages without requiring a traditional cellular phone plan.
It essentially turns your smartphone or tablet into a phone that can operate over Wi-Fi or a data connection. Users can send and receive unlimited text messages to and from other TextNow users for free.
Many users have faced the issue of not receiving a verification code on the TextNow app while setting up an account on an app. If you are facing the same issue as well, do not worry.
This article will help you to understand why you may not be receiving verification codes on the TextNow app and what steps you can take to fix the issue.
Why Is TextNow Not Receiving Verification Codes?
If you are not receiving verification codes on your TextNow app, it could be due to the subscription not being paid for, the app might not support TextNow’s VoIP phone numbers, or the subscription plan has expired.
1. Not Paid For The Subscription
You can receive verification codes on the TextNow app only if you have paid for a subscription on the TextNow app. If you do not have a subscription, especially if you live in the United States, you will not receive verification codes.
2. App Does Not Support TextNow’s VoIP Numbers
It could be a possibility that the app that you are trying to set up an account on does not support TextNow’s VoIP phone numbers. In this case, you will not be able to receive verification codes through text messages.
3. Subscription Has Expired
If your subscription plan on the TextNow app has expired, you will not be able to use TextNow services such as receiving verification codes on your phone.
How To Fix TextNow Not Receiving Verification Code?
To fix verification code not getting received on the TextNow app, check your internet connection, purchase a subscription plan on TextNow and contact the app’s customer support if you are trying to verify your account.
1. Check Your Internet Connection
If you are unable to receive verification codes on your TextNow app, ensure that you have a stable internet connection.
A stable and active internet connection is essential to receive verification code text messages on the TextNow App. Make sure you’re connected to a reliable and fast network.
You can also use your device to perform a speed test to check if your internet connection is fast and seamless.
If you have a poor internet connection, try restarting your router.
To restart your router or modem, follow these steps:
- Unplug the router and modem. Wait for at least 30 seconds and then plug in the modem. Switch it on.
- Wait for at least 1 minute. Then plug in the router. Press the power button to switch it on.
- Wait at least 2 minutes before proceeding to test or use any device.
Moving the router closer to the devices can also help to boost your WiFi connection.
That way, you can strengthen your WiFi signal and ensure that you are able to receive text messages with the verification code on the TextNow app through your device.
2. Purchase Subscription Plan
For security reasons, TextNow allows only users who have locked in their phone numbers to receive the verification code through SMS on their TextNow app.
You can lock in your TextNow phone number by purchasing any of their plans such as:
- Lock in Number
- Premium Number
- Any high-speed data plan
Follow these steps to lock in your TextNow phone number:
- Open the TextNow app on your device and log in to your account.
- Go to the menu on the left-hand side and then tap on My Store.
- Scroll down through the list of plans and make a choice. Make a purchase to get a TextNow subscription plan.
If you have already purchased a subscription plan, ensure that it has not expired. If it has, renew the plan again to be able to receive verification codes on the TextNow app.
3. Complete the Verification Process Through a Phone Call
Call the app’s customer support team where you trying to get your account verified to enquire if they support TextNow’s VoIP phone numbers. If they do not support, you will not be able to complete the verification process through SMS.
Ask the support team if they can complete the verification process through a phone call or if there is any other alternative to do the job.
4. Contact The TextNow App Customer Support
If none of the fixes above work for you, contact the TextNow customer support team to resolve your issues.
There might be some other underlying issues due to which you might be unable to receive the verification codes through text messages on the TextNow app.
You can also submit a request to the TextNow support team. Enter details such as your email address, subject, description, etc. Describe your problems in a detailed manner.
Additionally, you can also chat with the Textnow bot. The TextNow team is available from 10 AM to 5:30 PM.