Are you unable to send or receive texts on the TextNow app? Do you get an error message saying “Messaging to this number is not supported yet” when you drop a text?
TextNow is a mobile application that provides free texting (SMS) and calling (VoIP) services using an internet connection. Users can send and receive multimedia messages, including pictures and videos.
The app allows users to send and receive text messages, make phone calls, and even receive voicemail messages without requiring a traditional cellular phone plan.
It essentially turns your smartphone or tablet into a phone that can operate over Wi-Fi or a data connection. Users can send and receive unlimited text messages to and from other TextNow users for free.
If you are unable to send or receive text messages on your TextNow app, do not worry. There are some simple solutions to fix the issue.
This article will help you understand why you might be unable to send or receive text messages on the TextNow app and what steps you can take to fix the issue.
Why Is TextNow Not Sending Or Receiving Texts?
If you are unable to send or receive text messages on the TextNow app, it could be due to the contact being blocked, network connection issues, or due to use of an outdated version of the TextNow app.
1. Contact Is Blocked
It could be a possibility that you may have accidentally blocked the user you are trying to contact through text messages due to which you might be unable to send or receive text messages.
2. Network Connection Issues
Problems with your internet or data connection can affect the functionality of TextNow, including sending and receiving text messages on the TextNow app. Ensure that you have a stable and active internet connection.
3. Outdated App Version
Outdated versions of the TextNow app may have bugs or compatibility issues that affect sending and receiving messages on the TextNow app. Make sure you are using the latest version of the app, and if not, update it from the app store.
How To Fix TextNow Not Sending Or Receiving Texts?
To fix text messages not being sent or received on the TextNow app, check your internet connection, ensure the user is not blocked and update the TextNow app. Additionally you can also clear the TextNow app cache, and uninstall and reinstall the TextNow app.
1. Check Your Internet Connection
If you are receiving the error message “Messaging to this number is not supported yet” while texting a phone number on the TextNow app, ensure that you have a stable internet connection.
A stable and active internet connection is essential to send and receive text messages on the TextNow App. Make sure you’re connected to a reliable and fast network.
You can also use your device to perform a speed test to check if your internet connection is fast and seamless.
If you have a poor internet connection, try restarting your router.
To restart your router or modem, follow these steps:
- Unplug the router and modem. Wait for at least 30 seconds and then plug in the modem. Switch it on.
- Wait for at least 1 minute. Then plug in the router. Press the power button to switch it on.
- Wait at least 2 minutes before proceeding to test or use any device.
Moving the router closer to the devices can also help to boost your WiFi connection.
That way, you can strengthen your WiFi signal and ensure that you are able to send and receive text messages on the TextNow app through your device.
2. Check If Contact Is Blocked
Ensure that you have not blocked the user you are trying to contact through messages. If you have blocked the user, you will not be able to send or receive any messages from the user.
Follow these steps to unblock a user if you have blocked them accidentally:
- Tap on the contact you are looking forward to unblocking. Then, tap on the conversation or call log of that contact.
- Tap on the three-dotted menu in the upper right corner.
- From the drop-down menu, select the Unblock Number option from that menu.
- The contact number is now unblocked on your TextNow number.
Alternatively, you can text #UNBLOCK to the number you want to unblock from your TextNow account.
The #UNBLOCK command will enable the user to send you any messages, whether you’re a TextNow user unblocking a non-TextNow phone number/email address or a non-TextNow user unblocking messages/calls from a TextNow user.
It may take about 10 to 20 minutes for the unblock command to take place. Kindly wait patiently and allow the unblock effect of 10 to 20 minutes to take place.
3. Update the TextNow App
Ensure that you are using the updated version of the TextNow app from the App Store (iOS) or Google Play Store (Android). An updated version has the fixes to bugs and technical glitches.
Outdated apps can sometimes lead to the app crashing or stopping. It will just take a few seconds, and once updated, you can attempt to send a text message again on your TextNow app.
The TextNow app should now work flawlessly and there should be no issues while sending or receiving text messages on the TextNow app now.
4. Delete TextNow App Cache
Clearing the TextNow App cache can fix specific problems, like being unable to send or receive messages on the TextNow app.
If the memory is full, clearing the app cache will help improve the browsing experience and clear issues related to picking a phone number on the TextNow app.
Follow these steps to clear the TextNow App cache on your iPhone:
- Go to iPhone settings.
- Go to General.
- Find the TextNow App and click on that.
- Tap on the Offload App button.
- Again Reinstall the TextNow App.
Follow these steps to clear the TextNow App cache on your Android phone:
- Open Settings and select Apps.
- Find the TextNow App, select it, and tap on Storage.
- Tap on Clear cache.
- Tap on OK.
5. Uninstall And Reinstall the TextNow App
Try to uninstall and then reinstall the TextNow app on your device to fix the issue.
It could be a possibility that the TextNow app may have some bugs or technical glitches due to which you might be unable to send or receive messages on the TextNow app.
Follow these steps to uninstall and then reinstall the TextNow app:
- Go to the Settings on your device.
- Click on Apps or Manage Apps.
- You can now see the list of all apps installed on your device.
- Search for the TextNow app from the search box on the top of your screen.
- Finally, click on the Uninstall button. The TextNow app is now uninstalled.
- Go to the Play Store or the App Store depending on your device.
- Search for the TextNow App.
- Tap on the Install button to install the TextNow app on your device again.
6. Contact The TextNow App Customer Support
If none of the fixes above work for you, contact the TextNow customer support team to resolve your issues.
There might be some other underlying issues due to which you might be unable to send or receive text messages on the TextNow app.
You can also submit a request to the TextNow support team. Enter details such as your email address, subject, description, etc. Describe your problems in a detailed manner.
Additionally, you can also chat with the Textnow bot. The TextNow team is available from 10 AM to 5:30 PM.