Are you coming across the error message “Something went wrong” on the TextNow app when you try to verify your phone number, sign in, or log in to your account?
TextNow is a mobile application that provides free texting (SMS) and calling (VoIP) services using an internet connection. Users can send and receive multimedia messages, including pictures and videos.
The app allows users to send and receive text messages, make phone calls, and even receive voicemail messages without requiring a traditional cellular phone plan.
It essentially turns your smartphone or tablet into a phone that can operate over Wi-Fi or a data connection. Users can send and receive unlimited text messages to and from other TextNow users for free.
If you are coming across the error message “Error Something went wrong on our end. Please try again” on the TextNow app when you try to verify your phone number, sign in, or log in to your account, this article will help you understand why it may be happening and what steps you can take to fix the issue and make calls through the TextNow app smoothly.
What Causes “Something Went Wrong” On TextNow?
If you are coming across the error message “Something went wrong” on your TextNow app, it could be due to a poor internet connection, using an outdated TextNow app version, using a VPN, or the TextNow app cache memory being full.
1. Weak Internet Connection
If you have an unstable, weak, or poor internet connection, it may interfere with the process of accessing the TextNow App.
An internet connection with good strength is required to operate the TextNow App successfully with the help of the WiFi router.
2. Outdated TextNow App
If you haven’t updated the TextNow app you will not be able to use the latest version of the app. An updated app has fixes for bugs and glitches that interrupt while accessing the TextNow app.
3. TextNow App Cache Memory Is Full
When the cache memory of an app is full, all of the available cache memory has been used and there is no more space left to store new data.
This may slow your browsing speed and lead to the error message “Something went wrong”.
4. You Are Using VPN
Sometimes, using a VPN can immensely slow down your internet speed by 50% or more. A VPN conceals your actual IP address and makes it look like you are trying to access the TextNow App from a different geological location.
How To Fix “Something Went Wrong” On TextNow?
To fix the “Something Went Wrong” error message on the TextNow app, check your internet connection, update the TextNow app, clear the TextNow app cache, Uninstall and reinstall the app, disable the VPN, or contact the TextNow customer support team.
1. Check Your Internet Connection
If you are coming across the error message “Something Went Wrong” on the TextNow app it could be due to an unstable internet connection.
A stable and active internet connection is essential to access the TextNow App. Make sure you’re connected to a reliable and fast network.
You can also use your device to perform a speed test to check if your internet connection is fast and seamless.
If you have a poor internet connection, try restarting your router.
To restart your router or modem, follow these steps:
- Unplug the router and modem. Wait for at least 30 seconds and then plug in the modem. Switch it on.
- Wait for at least 1 minute. Then plug in the router. Press the power button to switch it on.
- Wait at least 2 minutes before proceeding to test or use any device.
Moving the router closer to the devices can also help to boost your WiFi connection. That way, you can strengthen your WiFi signal and access the TextNow app through your device.
2. Temporarily Disable VPN
If you are using a VPN or proxy service, it could be causing the error message “Something went wrong”.
Disable the VPN or proxy temporarily and try accessing the TextNow App directly.
Using a VPN gives you access to the TextNow App in case your IP address can not access the TextNow App servers.
It conceals your actual IP address and makes it look like you are trying to access the TextNow App from a different geological location.
3. Update the TextNow App
Ensure that you are using the updated version of the TextNow app from the App Store (iOS) or Google Play Store (Android). An updated version has the fixes to bugs and technical glitches.
Outdated apps can sometimes lead to the app crashing or stopping. It will just take a few seconds, and once updated, you can attempt the card on your TextNow app.
The TextNow Card should now unlock flawlessly and the error message “Something went wrong” should not appear.
4. Delete TextNow App Cache
Clearing the TextNow App cache can fix certain problems, like loading or formatting issues on the TextNow App.
If the memory is full, clearing the app cache will help clear the error message “Something went wrong” loading on the TextNow App.
Follow these steps to clear the TextNow App cache on your iPhone:
- Go to iPhone settings.
- Go to General.
- Find the TextNow App and click on that.
- Tap on the Offload App button.
- Again Reinstall the TextNow App.
Follow these steps to clear the TextNow App cache on your Android phone:
- Open Settings and select Apps.
- Find the TextNow App, select it, and tap on Storage.
- Tap on Clear cache.
- Tap on OK.
5. Uninstall And Reinstall the TextNow App
Try to uninstall and then reinstall the TextNow app on your device to fix the issue. It could be a possibility that the TextNow app may have some bugs or technical glitches causing it to give the error message “Something went wrong”.
Follow these steps to uninstall and then reinstall the TextNow app:
- Go to the Settings on your device.
- Click on Apps or Manage Apps.
- You can now see the list of all apps installed on your device.
- Search for the TextNow app from the search box on the top of your screen.
- Finally, click on the Uninstall button. The TextNow app is now uninstalled.
- Go to the Play Store or the App Store depending on your device.
- Search for the TextNow App.
- Tap on the Install button to install the TextNow app on your device again.
6. Contact The TextNow App Customer Support
If none of the fixes above work for you, contact the TextNow customer support team to resolve your issues.
There might be some other underlying issues due to which you might be getting the error message “Something went wrong” and are unable to make calls through the TextNow app.
You can also submit a request to the TextNow support team. Enter details such as your email address, subject, description, etc. Describe your problems in a detailed manner.
Additionally, you can also chat with the Textnow bot. The TextNow team is available from 10 AM to 5:30 PM.