Is the TextNow app not working on your Android or iPhone device? Are you unable to make calls through the TextNow app and facing other issues on the app as well?
TextNow is a mobile application that provides free texting (SMS) and calling (VoIP) services using an internet connection. Users can send and receive multimedia messages, including pictures and videos.
The app allows users to send and receive text messages, make phone calls, and even receive voicemail messages without requiring a traditional cellular phone plan.
It essentially turns your smartphone or tablet into a phone that can operate over Wi-Fi or a data connection. Users can send and receive unlimited text messages to and from other TextNow users for free.
If the TextNow app is not working for you, this article will help you understand why it may be happening and what steps you can take to fix the issue and make calls through the TextNow app smoothly.
Why Is TextNow App Not Working On Android & iPhone
If the TextNow app is not working on your Android or iPhone device, it could be due to a poor internet connection, using an outdated version of the TextNow app, or the TextNow app cache being full.
1. Weak Internet Connection
If you have an unstable, weak, or poor internet connection, it may interfere while playing the TextNow App.
An internet connection with good strength is required to use the TextNow App and make calls successfully with the help of the WiFi router.
2. Outdated TextNow App
If you haven’t updated the TextNow app you will not be able to use the latest version of the app. An updated app has fixes for bugs and glitches that interrupt while making calls on the TextNow app.
3. TextNow App Cache Memory Is Full
When the cache memory of an app is full, all of the available cache memory has been used and there is no more space left to store new data.
This may slow your browsing speed and lead to the TextNow app not working while making calls.
How To Fix Textnow App Not Working On Android & iPhone
To fix the TextNow app not working, check your internet connection, update the app, clear the app cache, uninstall and reinstall the app, restart your device and TextNow app, or contact the TextNow customer support team.
1. Check Your Internet Connection
A stable and active internet connection is essential to use the TextNow app and make calls through it. Make sure you’re connected to a reliable and fast network.
You can also use your smartphone to perform a speed test to check if your internet connection is fast and seamless.
If you have a poor internet connection, try restarting your router.
To restart your router or modem, follow these steps:
- Unplug the router and modem. Wait for at least 30 seconds and then plug in the modem. Switch it on.
- Wait for at least 1 minute. Then plug in the router. Press the power button to switch it on.
- Wait at least 2 minutes before proceeding to test or use any device.
Moving the router closer to the devices can also help to boost your WiFi connection. That way, you can strengthen your WiFi signal to use the TextNow app and make calls.
2. Uninstall And Reinstall The TextNow App
Try to uninstall and then reinstall the TextNow app on your device to fix the issue. It could be a possibility that the TextNow app may have some bugs or technical glitches causing the TextNow app to not work properly.
Follow these steps to uninstall and then reinstall the TextNow app on your smartphone or tablet:
- Go to the Settings on your device.
- Click on Apps or Manage Apps.
- You can now see the list of all apps installed on your device.
- Search for the TextNow app from the search box on the top of your screen.
- Finally, click on the Uninstall button. The TextNow app is now uninstalled.
- Go to the Play Store (Android) or the App Store (iOS) depending on your device.
- Search for the TextNow app.
- Tap on the Install button to install the TextNow app on your device again.
3. Restart Your Device And TextNow App
Sometimes a simple restart function on your device can fix loading or formatting issues while trying to access the TextNow app.
Close the app and then shut down your device. Wait for about 2 minutes at least and then start your device. Open the TextNow app and then try to make calls through the TextNow app.
4. Update the TextNow App
Ensure that you are using the updated version of the TextNow app from the App Store (iOS) or Google Play Store (Android). An updated version has the fixes to bugs and technical glitches.
Outdated apps can sometimes lead to the app crashing or stopping. It will just take a few seconds, and once updated, you can attempt to make calls on the TextNow app.
The TextNow app should now work flawlessly and you should also be able to make calls again.
5. Delete TextNow App Cache
Clearing the TextNow App cache can fix certain problems, like loading or formatting issues on the TextNow app.
If the memory is full, clearing the TextNow app cache will help clear the errors while loading the TextNow App.
Follow these steps to clear the TextNow App cache on your iPhone:
- Go to iPhone settings.
- Go to General.
- Find the TextNow App and click on that.
- Tap on the Offload App button.
- Again Reinstall the TextNow App.
Follow these steps to clear the TextNow App cache on your Android phone:
- Open Settings and select Apps.
- Find the TextNow App, select it, and tap on Storage.
- Tap on Clear cache.
- Tap on OK.
6. Contact The TextNow App Customer Support
If none of the fixes above work for you, contact the TextNow customer support team to resolve your issues. There might be some other underlying issues due to which you might be unable to make calls through the TextNow app.
You can also submit a request to the TextNow support team. Enter details such as your email address, subject, description, etc. Describe your problems in a detailed manner.
Additionally, you can also chat with the Textnow bot. The TextNow team is available from 10 AM to 5:30 PM.