Airalo is the largest eSIM provider which makes it easy to connect with your family or friends when you travel abroad. It is a popular choice for purchasing eSIM and has service for over 200 countries.
The eSIM eliminated the use of any physical SIM cards and is very easy to install. Once you purchase the eSIM, you have to install and activate it.
With an eSIM purchase, you also get to choose the data package which gets activated immediately or upon reaching your destination with the supported network.
However, many users have encountered the issue of the package not being activated. The issue is seen usually after you activate your eSIM and when you check your Airalo account it shows “Not Activated” for the package.
This article will discuss why is the Airalo package not activated and how you can fix it.
Why Is The Airalo Package Not Activated?
The Airalo package is not activated because you have not completed the activation of eSIM to start using the data and the used data has not exceeded 3GB to show the activated status.
Below are the detailed reasons for the Airalo package is not activated:
1. Not Completing eSIM Activation
You must ensure that you have completed the activation of eSIM to start using the data. Incomplete activation steps will show your package as not activated in the Airalo account.
When you install the eSIM the package is also activated with it immediately. If the activation is not immediate then you can complete the activation with the help of a supported local network after reaching your destination.
2. Not Exceeding Minimum Data
The package in your Airalo account may still show as not activated even after activation because you have not started using the data.
The minimum data to use is 3GB and if you have not exceeded that data limit or have not used any data with your eSIM then the package will show as not activated.
What To Do If Airalo Package Is Not Activated?
When your Airalo package is not activated ensure that you complete the activation process of eSIM and also start using data with your eSIM.
Below are the steps to take if the Airalo package is not activated:
1. Complete The eSIM Activation
Ensure that you complete the activation process to start using your eSIM. There are two parts to completing the eSIM activation which includes “Install eSIM” and “Access Data”.
You must complete both steps before you start using eSIM otherwise it will show as not activated.
The eSIM activation also depends on its activation policy mentioned in the package details which you should check before purchasing it.
Some eSIMs activate immediately, so you can install and activate them immediately. Other eSIMs may require a local network to activate and you can install it after reaching your destination.
Ensure that your device is eSIM compatible and unlocked. Also, get a stable Wi-Fi connection to activate eSIM. You can install the eSIM on your iOS and Android device either manually or using the QR code.
To install eSIM manually on your iOS device, follow the steps mentioned below:
- Open the “Settings” on your phone.
- Tap on “Cellular” or “Mobile”.
- Navigate to “Add Cellular Plan” or “Add Mobile Data Plan”.
- Tap on “Enter Details Manually”. Add the details of the SM-DP+ Address and Activation code as mentioned in your Airalo account.
- You can label your eSIM.
- Go to the Default Line page and for your eSIM select the option of “cellular data only”.
- After successful installation, you will see your eSIM under Cellular Data Plan or Mobile Data Plan.
To install eSIM using a QR code on your iOS device, follow the steps mentioned below:
- Open the “Settings” on your phone.
- Tap on “Cellular” or “Mobile”.
- Navigate to “Add Cellular Plan” or “Add Mobile Data Plan”.
- Open your eSIM QR code on another device and scan it from your phone. You can enter the 4-digit confirmation code when prompted. You can skip this step if the confirmation code is not provided.
- You can label your eSIM.
- Go to the Default Line page and for your eSIM select the option of “cellular data only”.
- After successful installation, you will see your eSIM under Cellular Data Plan or Mobile Data Plan.
After installation of eSIM, you must also complete the steps to start using data on the eSIM installation page. The steps to follow are mentioned below:
- Open the “Settings” on your phone.
- Tap on “Cellular” or “Mobile”.
- Navigate to your newly installed eSIM line.
- Toggle “On” for the Turn On This Line option.
- Toggle “On” for the Data Roaming option.
- Next, tap on Cellular Data Network or Mobile Data Network.
- Type the APN name as provided in the eSIM installation details on your Airalo account.
- Again, go to the “Settings” page.
- Tap on “Cellular” or “Mobile”.
- Choose your eSIM for Cellular Data or Mobile data.
- Turn “Off” for the Allow Cellular Data Switching option to avoid charges on your other line.
- From your eSIM settings, select the supported network.
To install eSIM manually on your Android device, follow the steps mentioned below:
- Open your Airalo Account from the app on your phone.
- Navigate to “My eSIMs” and select the one you want to install.
- Tap on “Details” and then “Install eSIM/Access Data”.
- Select the “Manual” tab at the top of the screen.
- Copy the SM-DP+ Address and Activation code as mentioned.
- Tap on “Network & Internet”.
- For the Mobile Network option, tap on the “+” sign.
- Tap on “Next” when the prompt appears displaying “Don’t have a SIM card?”
- Tap on “Enter Details Manually”. Add the details of the SM-DP+ Address and Activation code which you copied from your Airalo account.
- Turn on your eSIM under Mobile Network.
- Toggle “On” for the Mobile Data option and the Data Roaming option.
- Set up the APN, if required.
To install eSIM using a QR code on your Android device, follow the steps mentioned below:
- Open your Airalo Account from the app on your phone.
- Navigate to “My eSIMs” and select the one you want to install.
- Tap on “Details” and then “Install eSIM/Access Data”.
- Select the “QR Code” tab at the top of the screen.
- Open the “Settings” on your phone. Tap on “Network & Internet”.
- For the Mobile Network option, tap on the “+” sign.
- Tap on “Next” when the prompt appears displaying “Don’t have a SIM card?”
- Open your eSIM QR code on another device and scan it from your phone. You can enter the 4-digit confirmation code when prompted. You can skip this step if the confirmation code is not provided.
- Open the “Install eSIM/Access Data” page in the Airalo app.
- Turn on your eSIM under Mobile Network.
- Toggle “On” for the Mobile Data option and the Data Roaming option.
- Go to “Network & Internet” and then Mobile Network to set the correct network preferences listed in Additional info.
- Set up the APN, if required.
After installation of eSIM, you must also complete the steps for accessing data on the eSIM installation page. The steps to follow are mentioned below:
- Tap on “Settings” from the Access Data page on your Airalo account.
- In the “SIM Card Manager”, select your newly installed eSIM.
- Check that the eSIM is turned “On” under Mobile Networks.
- Turn “On” for the Mobile Data.
- Open the “Settings” on your phone. Tap on “Connections” and then “Mobile Networks”.
- Tap on “Network Operators”.
- Select the supported network.
2. Start Using Data With eSIM
After activating your Airalo eSIM, start using the data with it. You should use up to a minimum of 3GB of data so that the package is activated.
You can do all your network-related activities using your eSIM to ensure that you are using the data. Once you use 3GB data the package will show as “Activated”.
In case you run out of data, you can always top-up your package to continue using the eSIM provided that it is rechargeable.
3. Contact Airalo Support
If the problem persists then you can contact Airalo support to resolve the Airalo package not activated issue.
You can fill out the form and describe your issue for the team to get in touch with you to assist you with resolving your issues.
