Are you a frequent user of Ticketmaster, only to be frustrated by the dreaded message “Your session has been suspended“? If so, you’re not alone.
The “Your Session Has Been Suspended” message in Ticketmaster typically appears when the system detects unusual browsing behavior, potentially indicating automated or bot-like activity.
Many Ticketmaster users have encountered this issue, and it can be incredibly frustrating, especially when you’re trying to purchase tickets for an event.
In this article, we’ll explore the common causes of this error message and provide you with effective solutions to fix it.
How To Fix “Your Session Has Been Suspended” On Ticketmaster?
If you are getting the error message-“Your Session Has Been Suspended” on Ticketmaster, you should try from a different device or location, enable JacaSciript, and remove third-party browser plugins. Moreover, you can also log out and log back in, turn off the VPN, and contact Ticketmaster support.
Below is a detailed explanation of all the above-mentioned fixes:
1. Try Again from a Different Device or Location
If you are encountering the “Your Session Has Been Suspended” message, consider attempting to access Ticketmaster from a different device or location.
- Different Device
If possible, try accessing Ticketmaster from a different device, such as a smartphone, tablet, or another computer.
By doing so, you can assess whether the issue is related to the specific device you were using initially.
- Different Location
If accessing from a different device isn’t feasible, consider trying to access Ticketmaster from a different location, such as a different Wi-Fi network or a cellular data connection.
This can help rule out any location-specific issues that may be triggering the session suspension message.
- Incognito or Private Browsing Mode
Alternatively, you can try accessing Ticketmaster in “incognito” or “private” browsing mode.
This mode does not store local data, such as cookies and browsing history, and can help determine if the issue is related to your specific browsing session or device.
To access Ticketmaster in “incognito” or “private” browsing mode, you can generally follow these common steps that apply to most web browsers:
- Open your web browser (e.g., Google Chrome, Mozilla Firefox, Safari, Microsoft Edge).
- Look for the option to open a new “private” window or “incognito” window in the browser’s main menu or settings.
- Click on the appropriate option to open a new private browsing window.
- A new window will open, indicating that you are now browsing privately. You can then navigate to the Ticketmaster website and access it in private browsing mode.
2. Ensure JavaScript is Enabled in Your Web Browser
Ticketmaster and many other modern websites rely on JavaScript to provide interactive features and functionality.
If JavaScript is disabled in your web browser, it can lead to issues such as session suspension messages. Here’s how to ensure JavaScript is enabled in popular web browsers:
- Google Chrome:
- Click on the three-dot menu in the top-right corner and select “Settings.”
- In the Settings menu, click on “Privacy and security” in the left-hand sidebar.
- Select “Site settings” and then “JavaScript.”
- Ensure that the toggle switch next to “Allowed (recommended)” is enabled.
- Mozilla Firefox:
- Click on the three-line menu in the top-right corner and select “Options.“
- In the Options menu, click on “Privacy & Security” in the left-hand sidebar.
- Under the Permissions section, ensure that “Enable JavaScript” is checked.
- Microsoft Edge:
- Click on the three-dot menu in the top-right corner and select “Settings.”
- In the Settings menu, click on “Cookies and site permissions” in the left-hand sidebar.
- Under the JavaScript section, ensure that the toggle switch is enabled.
- Safari:
- Click on “Safari” in the top menu and select “Preferences.”
- In the Preferences window, click on the “Security” tab.
- Ensure that “Enable JavaScript” is checked.
By ensuring that JavaScript is enabled in your web browser, you can prevent potential issues related to session suspension on Ticketmaster and other websites that rely on JavaScript for core functionality.
3. Remove Any Third-Party Browser Plugins
Third-party browser plugins or extensions can sometimes conflict with website functionality, including Ticketmaster. Here’s how to remove third-party browser plugins in popular web browsers:
- Google Chrome:
- Click on the three-dot menu in the top-right corner and select “More tools,” then “Extensions.”
- You will see a list of installed extensions. To remove an extension, click on the “Remove” button next to the extension you want to delete.
- Mozilla Firefox:
- Click on the three-line menu in the top-right corner and select “Add-ons.”
- Under the “Extensions” tab, you will see a list of installed extensions. To remove an extension, click the “Remove” button next to the extension you want to delete.
- Microsoft Edge:
- Click on the three-dot menu in the top-right corner and select “Extensions.”
- You will see a list of installed extensions. To remove an extension, click on the “Remove” button next to the extension you want to delete.
- Safari:
- Click on “Safari” in the top menu and select “Preferences.”
- In the Preferences window, click on the “Extensions” tab.
- To remove an extension, select the extension you want to delete and click “Uninstall.”
By removing any third-party browser plugins that may be running, you can eliminate potential conflicts that could trigger the “Your Session Has Been Suspended” message on Ticketmaster.
After removing the plugins, attempt to access Ticketmaster again to see if the issue is resolved.
4. Log Out And Log Back Into Ticketmaster
Logging out ensures that any temporary session data associated with your account is cleared.
To log out and log back into the Ticketmaster app, you can follow these steps:
Logging Out:
- Open the Ticketmaster app on your device.
- Look for the “Account” or “Profile” icon, typically located in the app’s navigation menu or at the bottom of the screen.
- Tap on the “Account” or “Profile” icon to access your account settings.
- Within the account settings, locate and tap on the “Log Out” or “Sign Out” option to log out of your Ticketmaster account.
Logging Back In:
- After logging out, close the Ticketmaster app completely.
- Reopen the Ticketmaster app on your device.
- Tap on the “Sign In” or “Log In” option.
- Enter your login credentials, such as your email address and password, and then tap “Login” to access your Ticketmaster account.
5. Turn Off VPN
If you have a VPN (Virtual Private Network) enabled on your iPhone, ensure that it is turned off. VPNs can sometimes interfere with app connectivity, so disabling it may help resolve the issue.
- On iOS: Go to ‘Settings’ > ‘General’ > ‘VPN’ and toggle the status to OFF.
- On Android: Go to ‘Settings’ > ‘Network & Internet’ > ‘VPN’ and toggle the VPN to OFF or tap on the gear icon next to the VPN profile and disconnect.
- On Windows 10:
- Click on the “Start” button or press the “Windows” key on your keyboard to open the Start menu.
- Select “Settings” (the gear icon) from the Start menu to open the Windows Settings.
- In the Windows Settings, click on “Network & Internet.“
- From the left-hand menu, select “VPN.“
- Under the “VPN” section, you will see a list of configured VPN connections. Click on the VPN connection that you want to disable.
- Click on the “Disconnect” button to turn off the selected VPN connection.
6. Contact Ticketmaster Support
If the above steps do not resolve the issue, it’s recommended to reach out to Ticketmaster’s customer support for assistance.
You can find more troubleshooting tips and FAQs on Ticketmaster’s official help page on login troubleshooting.
