How To Fix SeatGeek Promo Code Not Working

Are you a fan of live events and looking to score some great deals on tickets? If you’ve tried using promo codes on SeatGeek only to find them not working, you’re not alone.

It can be frustrating when you’re eager to save some cash on your tickets, but technical issues get in the way.

Fortunately, there are solutions to this common problem. In this guide, we’ll explore how to troubleshoot and fix SeatGeek promo codes that aren’t working, so you can get back to enjoying your favorite events without any hassle.

How To Fix SeatGeek Promo Code Not Working?

If your SeatGeek promo code not working, then first of all check the promo code restrictions and validity, and make sure you are using SeatGeek promo codes properly. Moreover, you may also double-check the Code Entry, clear cache, and cookies, and contact SeatGeek customer support.

Below is a detailed explanation of all the above-mentioned fixes:

1. Review Promo Code Restrictions

Many promo codes come with specific restrictions, such as a minimum purchase amount, being valid for first-time buyers only, or having an expiration date.

To understand the restrictions associated with a promo code, you can view the details on your SeatGeek Account page.

By reviewing the restrictions for the applied promo code, you can ensure that you meet all the criteria necessary for the code to be valid.

If the promo code is subject to any restrictions that aren’t met, it may not work during the ticket purchase process.

To see the restrictions for each promo code, follow these steps:

  • Start by logging into your SeatGeek account using your preferred web browser or the SeatGeek mobile app.
  • Once logged in, locate and navigate to the “Account” or “Account Settings” section within the SeatGeek platform. This is typically found in the menu or profile options.
  • Within the Account Settings, look for an option related to “Promo Codes,” “Discounts,” or “Applied Codes.” Click on this section to view a list of any promo codes you have applied or saved in your account.
  • For each applied promo code, there should be an option to view the details and restrictions associated with it.
  • Carefully review the restrictions associated with the promo code to ensure that your ticket purchase aligns with the specified criteria. 
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2. Check The Promo Code Validity

Promo codes typically have expiration dates, so check the terms and conditions associated with the code to ensure it’s still active.

If the code has expired, it won’t be accepted during the ticket purchase process. You can usually find the expiration date in the terms and conditions of the promo code.

To find the expiration date in the terms and conditions of a promo code, you can follow these general steps:

  • Log into your SeatGeek account.
  • Once logged in, look for a section related to “Promo Codes,” “Discounts,” or “Applied Codes” within your account settings or profile options.
  • Within the Promo Code section, locate the specific promo code for which you want to check the expiration date. Click on the promo code to access its details and associated terms.
  • Within the promo code details, look for information related to the expiration date.
  • Once you’ve located the expiration date, take note of the specific date or period during which the promo code is valid.

3. Ensure That You Are Using Promo Codes Properly

It may be that your SeatGeek Promo Code is not working because you are not using it in the correct way.

To use a promo code on SeatGeek, follow these steps:

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For Mobile Phone:

  • Open the SeatGeek app.
  • Tap Me in the navigation bar at the bottom.
  • Tap Enter Promo Code.
  • Type your promo code into the text field and tap Done.
  • At checkout, tap the downward arrow next to the words ‘Have a code?’ and make sure to select the code you want to use. Here, you can also add a new code at checkout by tapping ‘Add Code’.

If a promo code is properly applied, it will reflect on your payment breakdown and total before you submit payment.

For Web:

  • Head to the Settings section of your SeatGeek account and click Payment & Shipping.
  • Click + Promo Code to enter your promo code.
  • At checkout, tap the words ‘Have a code?’ and make sure to select the code you want to use from the menu. Here, you can also add a new code at checkout by tapping ‘Add Code.’

If a promo code is properly applied, it will reflect on your payment breakdown and total before you submit payment.

4. Double-check the Code Entry

When entering the promo code, pay close attention to detail.

Promo codes are case-sensitive, so ensure that you’ve entered the code exactly as it appears, including any uppercase or lowercase letters.

Even a small typo can prevent the code from being recognized.

5. Clear Browser Cache and Cookies

Sometimes, browser issues can interfere with promo code redemption. Clear your browser’s cache and cookies, then restart the browser before attempting to apply the promo code again.

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Steps to clear cache and cookies in different browsers:

For Mozilla Firefox:

  1. Click the menu button and go to Settings
  2. Select Privacy & Security
  3. Click Clear Data
  4. Select Cache and Cookies
  5. Click Clear

For Safari:

  1. Click Safari in the menu bar and go to Preferences
  2. Select Privacy tab
  3. Click Remove All Website Data
  4. Select Cached Images and Files
  5. Click Remove Now

For Google Chrome:

  1. Click the 3 dots at top-right and go to Settings
  2. Select Privacy and security
  3. Click Clear browsing data
  4. Select Cached images and files
  5. Select Time range as All time
  6. Click Clear data

6. Contact SeatGeek Support

If you’ve gone through the above steps and the promo code still isn’t working, it’s time to reach out to SeatGeek’s customer support.

They can provide personalized assistance, troubleshoot the issue, and offer further guidance on resolving the promo code problem.

SeatGeek’s support team is equipped to handle various technical issues and can provide specific solutions based on your situation.