Are you having trouble trying to use Mint Mobile App? Maybe every time you try to open it and log in Mint Mobile App is not letting you do so and shows the error message, “Something went wrong. Please try again or call customer care by dialling 611 from your device”.
If that is indeed the case then there is no need to worry as you are not the only one who is facing this issue in Mint Mobile App.
Many others have also faced this problem and successfully solved it with the help of our guide.
Mint Mobile is one of the leading mobile network operators based in California. Through Mint Mobile App you can easily access your account details as well as use other services of Mint Mobile without going through any hassle.
However, due to being an online app, there can be issues and errors that might make you feel frustrated while using the Mint Mobile App. But have no worries as we are here to help you!
In this article, we will be looking at the issue of why the Mint Mobile App is showing the error message “Something went wrong” and how you can fix that issue easily.
What Causes “Something Went Wrong” on Mint Mobile?
There can be a few reasons why Mint Mobile App is showing the error message, “Something went wrong.” whenever you are trying to log in to Mint Mobile App. These reasons can range from an issue of technical errors to internet connection issues in your device.
This error can also happen if you are unable to get the eSIM through the Mint Mobile App.
Below we have shared some of the important reasons why you aren’t able to use the Mint Mobile App at the moment.
- The internet connection is poor.
- You have Airplane Mode enabled.
- There are too many cache files in your Mint Mobile App.
- Mint Mobile App is going through some technical issues.
- Mint Mobile App is not updated on your phone.
How to Fix “Something Went Wrong” on Mint Mobile?
1. Restart Mint Mobile App
The first fix that you can try is to restart the Mint Mobile App after doing a Force Stop. On your device, go to Settings >> Apps >> Mint Mobile App >> Force Stop to stop Mint Mobile App immediately.
The next step is to restart Mint Mobile App on your phone and check to see if the app is fixed.
2. Check the Internet Connection
The next thing that you need to do is to check the internet connection.
Mint Mobile App need a stable internet connection to work properly on your device so if you are unable to provide it then Mint Mobile App might show you the error of something went wrong.
Make sure that your Wifi or phone data is turned on. Also, check and make sure that your Airplane mode is turned off. If you are in a Wifi connection then change it to a data connection.
If there is a connection issue in your Wifi then you can try to do a router reset.
- Simply switch off the router and unplug it from all the devices and power supply.
- Wait for 3 minutes and then plug it in again.
- Now wait for the signal to come back and now connect to the internet through it.
Check whether you are able to solve the connection issue. If you still get connection issues then contact the local service provider to get the issue checked.
3. Clear Mint Mobile App Cache
The next thing you can attempt is to delete the Mint Mobile app’s cache. You must do this because the cache folders contain junk and corrupted data, which may cause Mint Mobile to show the error message.
Clear Cache for Android
- Go to Settings on your device.
- Open Apps.
- Select Manage Apps.
- Navigate to Mint Mobile App and tap on it.
- Tap on Clear Data or Clear Cache.
Clear Cache for iPhone
- Go to iPhone settings.
- Go to General.
- Find Mint Mobile App and click on that.
- Tap on the Offload App button.
- Again Reinstall the Mint Mobile app.
4. Update Mint Mobile App
You should also make sure that you are running the latest version of the Mint Mobile App on your device.
Mint Mobile releases updates regularly to keep the app updated and smoothly running. In case there is a bug in the app that is causing the issue then you will have to update it to the latest version which will solve the issue.
You can update the latest version by going to the App Store or Play Store from your device and then update Mint Mobile App from there.
5. Wait For Sometime
You should also try to wait for some time and then open Mint Mobile App.
If there are any technical errors in the system of the Mint Mobile App then you should wait till the technical team fixes the issue and then you should open it after some time.
6. Uninstall and Reinstall Mint Mobile App
As an alternative fix, you can also uninstall Mint Mobile App from your phone and reinstall it again after some time.
If there is any bug due to which Mint Mobile App is having issues in your phone then uninstalling it and reinstalling after doing a restart of your device might be able to fix the issue.
To uninstall Mint Mobile App you will have to long press the app and then select the option Uninstall from the menu. After this go to App Store or Play Store and install Mint Mobile App again.
7. Contact the Mint Mobile Support Team
After you have tried all the fixes above you should be able to open Mint Mobile App without facing any error messages.
However, if your Mint Mobile App is still not working then please contact the Mint Mobile Support team and get help from them. You can also call them at 800-683-7392.
How to Fix Mint Mobile App Cannot Get An eSIM Through the App?
In case toy are seeing that something went wrong error while trying to get your eSIM through the Mint Mobile App you will have to wait for some time as there could be an issue with the system of Mint Mobile.
If the situation is not resolved even after you have waited for some time then please contact the Customer care of Mint Mobile at 800-683-7392.
As this issue mostly happens when you are trying to use a trial SIM from Mint Mobile, you might also try to get a normal SIM and then use it. This might also solve this issue for you.