How to Fix EE Sim Not Provisioned

Are you also getting a notification saying “Sim not provisioned” from EE?

One of the most popular in its industry, EE is a national British telecommunications company under BT Group.

Amongst its many services, it provides its customers with mobile network connections and internet services and is the second largest network provider in the United Kingdom.

Many EE users have been facing this issue of their phone losing connection and network to EE after receiving a “Sim not provisioned” notification.

As such, many are now wondering why this is happening and how it can be fixed.

If you are one of these people, you have come to the right place as we have the perfect guide for you!

Read on to find out how you can resolve your problem. 

EE customers have been facing issues with their sim’s network connectivity recently. (image source: EE)

What Does EE Sim Not Provisioned Mean?

EE SIM not provisioned indicating that the EE network doesn’t recognize or can’t connect with your SIM card.

This means the SIM card isn’t able to deliver its normal services such as making calls, sending texts, or connecting to the internet through the EE network.

Why is EE Sim Not Provisioned

Users often get this notification at random moments on their mobile device that uses EE sim cards, after which they lose connection and have no network.

The “Sim not provisioned” issue can be particularly annoying as it causes the phone to lose all service and connectivity to the network.

This is understandably a frustrating ordeal to experience, as it means the user will not be able to receive or make calls on their phone, or even send or receive important text messages.

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Here are a few reasons why you might be facing this issue:

1. Your EE Sim Has Not Been Activated Yet

If you have switched to a new EE sim card, this is a common thing that happens.

This is because when you get a new EE sim card, it needs to be activated by EE for it to work.

If it is not activated, it will show you the “Sim not provisioned” notification and you will not be able to use it.

2. Problems with Sim Card

If you have not switched to a new EE card, the “Sim not provisioned” error might be due to some damage to the current sim card you are using.

Sim cards often get damaged over time, which may lead to them not being able to carry out their usual functions, such as connecting to the network properly.

How to Fix EE Sim Not Provisioned

1. Reboot Your Phone

Rebooting your phone will reset your sim’s network connection and reset any technical issues that the phone may be facing that may interfere with your EE sim’s functionality.

To restart your phone, simply switch it off and then on again.

Restart your phone to reset any glitches or bugs that may be interfering with your EE sim’s ability to connect to the network.

Once it is turned on again, the error will go away and your sim will be able to connect to the network as usual.

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2. Switch Phones for Your EE Sim Card

If restarting your phone does not work, it may be a problem with your sim itself.

To make sure of this, simply use the sim with a different mobile device.

  • If the sim works on a different phone, it means that the problem was with the original phone.
  • If the sim does not work on a different phone, it means that the problem is with the sim itself.

If it is the second scenario, then your sim may be damaged or not activated properly.

3. Replace Your Sim Card

If the problem lies with the sim card, you can have it replaced with a new one.

However, your current sim can only be replaced if you fulfil one of the following conditions:

  • Your current sim is damaged.
  • Your current eSIM has been deleted from your phone.
  • Your sim was stolen or lost.
  • Your sim is no longer compatible with your new device.

Usually, EE sends a new compatible sim when you get a new phone.

If you do not meet even one of the given conditions above, you will not be able to get a new sim from EE.

If you said yes to one or more conditions, you can reach out to them for getting a new sim by dialling 150 (if you are calling from an EE phone), or 07973 100 150 (if calling from a non EE phone).

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You can also visit your nearest EE outlet with valid identity proof, such as a passport or a UK photocard driver’s licence.

Visit the EE Store Finder page to locate your nearest EE outlet.

Alternatively, you can also log in to your My EE account and place an order for a new sim.

4. Reach Out to EE Customer Support

If you are facing this issue with a new sim card, or if none of the previous methods have helped, it is best to contact EE Customer Support.

To get in touch with EE Customer support, visit their Contact Us page or browse through various topics on their Help & Support site.

Visit the EE Contact Us page to get assistance with any issue you may have.

Once notified, they will reach out to you to provide their help and resolve the issue.

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Sonish Lathwal

Sonish Lathwal is an experienced writer who has spent years immersed in the world of networking and wireless technology. From his early days playing with routers and modems, to his years of professional experience in the field, Sonish has gained a wealth of knowledge and practical expertise. With a passion for helping others, Sonish now shares his knowledge through his writing, providing easy-to-follow guides and troubleshooting tips for readers of all levels.