A reliable mobile network is crucial for staying connected and accessing various services in today’s interconnected world.
However, encountering the frustrating “TruConnect mobile network not available” issue can disrupt your communication and connectivity.
Whether you rely on TruConnect as your primary mobile network or are experiencing this problem while using their services, understanding the possible causes and troubleshooting steps can help you regain network availability.
This article provides a comprehensive guide to resolving the “TruConnect mobile network not available” error.
By following the step-by-step instructions and implementing the suggested solutions, you can troubleshoot the issue and restore seamless network connectivity, ensuring you stay connected when needed.
What Causes TruConnect Mobile Network Not Available Issue?
Some common causes for the TruConnect mobile network not being available may include network coverage issues in specific regions, a faulty or improperly inserted SIM card, network congestion during peak hours, or software/firmware glitches in the device.
Detailed reasons for TruConnect Mobile Network Not Available are as follows:
1. Network Coverage Issues
One of the primary causes of the “TruConnect mobile network not available” problem is inadequate network coverage in your area or ongoing service outage from TruConnect either into your area only or globally.
TruConnect’s network coverage may vary across different regions.
While they strive to provide an extensive range, specific spaces, particularly remote or rural locations, may need more access to the TruConnect network. Moreover, physical obstructions such as tall buildings, hills, or dense vegetation can weaken the signal strength, resulting in a loss of network availability.
You can use your TruConnect SIM card in a different device or another TruConnect-compatible device in the exact location or check the network coverage map on the Truconnect website.
2. Physical SIM Card Issues
A faulty or improperly inserted SIM card can also contribute to the “TruConnect mobile network not available” problem. Ensure your SIM card is correctly inserted into your device’s SIM tray and not damaged.
Sometimes, the SIM card may need to make proper contact with the device’s SIM card slot, leading to connectivity issues. In such cases, gently removing and reinserting the SIM card can help establish a secure connection.
If you have recently switched devices, ensuring your new machine is compatible with TruConnect’s network bands is essential.
Different devices support different network frequencies, and if your device does not support the frequency bands used by TruConnect, it may result in network unavailability.
3. Network Congestion Issue
Network congestion occurs when there is a high volume of network traffic, causing strain on the network’s resources.
During peak hours or in densely populated areas, the network infrastructure may become overloaded, leading to limited or no network availability.
In such situations, multiple users attempting to access the network simultaneously can result in congestion and affect the network’s performance.
4. Software or Firmware Technical Glitches
Occasionally, your phone software or firmware glitches can disrupt regular network connectivity.
These glitches may arise due to outdated software versions, incomplete firmware updates, or conflicts between apps and the operating system. Such issues can cause the “TruConnect mobile network not available” error.
How To Fix TruConnect Mobile Network Not Available
To resolve the TruConnect Mobile Network Not Available issue, begin by ensuring that your SIM is activated for mobile network use. Next, update the Access Point Names (APN) settings and set the network operator and mode to automatic.
Below are the detailed steps to fix the TruConnect Mobile Network Not Available:
1. Activate The TruConnect SIM Card
If you have a new SIM card, activate it before using it. If the SIM card has no service, visit the shop where you purchased it and ask a TruConnect employee to assist you in activating it.
To activate your TruConnect SIM card, follow these steps:
- Purchase a TruConnect SIM card.
- Insert the SIM card into your phone.
- Power on your phone.
- Wait for the phone to detect the SIM card.
- Follow the on-screen prompts to activate the SIM card.
- If no service or activation is unsuccessful, visit the shop where you bought the SIM card and ask a TruConnect employee for assistance.
2. Update Access Point Names (APN) Settings
The APN settings on your phone are crucial for network connectivity. Ensure that your APN settings are updated when you insert a new SIM card or device.
Most networks automatically update the APN settings, but checking if they have been updated correctly is still a good idea.
Steps to Check and Update TruConnect’s APN Settings:
- Open Settings: On your device, go to the “Settings” app.
- Navigate to Network Settings: Tap on “Connections” or “Network & Internet,” then “Mobile Network,” and finally “Access Point Names.”
- Look for TruConnect APN: Check if there’s an APN listed for TruConnect.
- Verify or Enter Default Settings: If the TruConnect APN is missing or incorrect, you’ll need to enter the default settings:
- APN: truconnect
- Username: [Leave Blank]
- Password: [Leave Blank]
- MMSC: http://mms.truconnect.com
- MCC: 310
- MNC: 260
- Save the Settings: Usually, there’s a three-dot menu at the top right where you can save.
- Restart Your Device: Turn off your phone and turn it back on. This helps your device apply the new settings.
- Check Your Connection: Try browsing or using an app that requires the internet to see if the issue is resolved.
3. Select the Appropriate Network Operator
It’s essential to choose the correct network operator. Usually, your phone will select the network operator automatically.
However, in some cases, it may differ from the right one, especially when traveling to an other region requiring roaming. You can update your mobile operator settings in your phone’s settings menu.
To select the appropriate network operator on your phone, follow these steps:
- Open “Settings.”
- Tap “Connections” or “Network & Internet.”
- Select “Mobile Networks.”
- Tap “Network Operators.”
- Choose “Select Network Automatically” or manually pick from the list of available operators.
- Wait for the connection, and verify the operator’s name in the status bar.
4. Set Network Mode to Automatic
Before selecting an operator, your device must choose a network mode in which it operates. The network mode refers to the available network technologies in your current location.
Some areas have access to 4G or 5G networks, while others may only have a 3G network. Make sure your device is set to select the appropriate network mode automatically.
To set the network mode to automatic on your phone, follow these steps:
- Open the Settings app on your phone.
- Look for “Connections” or “Network & Internet” and tap on it.
- Find and select Mobile Networks.
- Look and select for Network Mode.
- Select Automatic from the list.
- Your phone will automatically choose the best available network mode based on location and coverage.
- Exit the settings, and your phone will now operate on the automatic network mode.
5. Reset Mobile Networks
If the previous solutions didn’t work or you’re still experiencing network issues, you can try resetting your mobile network settings.
This will remove all network-related settings on your device, allowing you to choose a network available in your area.
To reset the mobile networks on your phone, follow these steps:
- Open the Settings app on your phone.
- Navigate to Network & Internet.
- Look for Mobile Networks and tap on them.
- Find and select “Network Settings Reset” or a similar option.
- You may be prompted to enter your device passcode or confirm the reset action.
- Tap “Reset” or “Reset Network Settings” to proceed with the reset.
- Wait for the process to complete, and your phone will automatically restart.
- After the restart, you may need to re-enter Wi-Fi passwords and other network-related settings.
6. Factory Reset Your Device
If all else fails, you can factory reset your device. Before doing this, ensure that there are no hardware issues by testing your SIM card on another phone or trying a different SIM card on your phone.
Remember that a factory reset will erase all data from your device, so back up any critical data before proceeding.
To factory reset your device, follow these steps:
- Open the Settings app on your device.
- Scroll down and tap “System” or “System & Updates.“
- Look for “Reset” or “Reset Options” and tap on it.
- Select “Factory Reset” or “Factory Data Reset.“
- Enter your device passcode if prompted.
- Read the warning message about data loss.
- Tap on “Reset” or “Erase All Data” to begin the reset.
- Wait for the process to complete; the device will reboot.
- Follow on-screen instructions to set up your device as new.
7. Contact TruConnect Customer Support Team
If you are experiencing issues with TruConnect’s mobile network and cannot access their services, it is advisable to contact TruConnect’s customer support team for assistance.
When contacting TruConnect’s customer support team about network unavailability, it’s helpful to provide specific details about the problem, such as the location where you are experiencing the issue, the duration of the problem, and any error messages or symptoms you have observed.
To contact TruConnect customer support:
- Visit TruConnect’s official website.
- Locate the Contact Us page.
- Find the customer support phone number or email.
- Call the number or send an email to reach their support team for assistance.
The number of the support team is (800) 430-0443. They are available Monday – Saturday from 5:00 AM to 9:00 PM.