CRA (Canada Revenue Agency) is the Canadian federal government service which oversees the collection of tax and governs law and policy related to tax.
Every year a business or individual is required to file for an income tax return which has been made easy by using the online CRA service where you need to create a CRA account.
Unfortunately, many people have reported that they encounter an error “ERR.021” with the message “We cannot proceed with your request. Contact us for help”.
If you are also facing the same issue of “ERR.021” then read this article to know the meaning of CRA error – ERR.021 and how to fix it.
When you log in to the CRA website to access MyAccount then you may face the error ERR.021 which means that your internet access is disabled and you cannot log in to your account for security concerns.
It happens because your account may have been compromised according to CRA as a result they freeze your account to protect your information.
You may also receive an email from CRA stating that “This email address has been removed from your Canada Revenue Agency account. You will no longer receive email notifications to this email address. This is an automated email message. Please do not reply.”
If you receive this email about disabling your email notifications even when you did not request it then it is likely that your account is compromised.
How To Fix CRA Error ERR.021?
If you are getting the CRA error – ERR.021 while attempting to log in to your account then you should contact CRA immediately with your SIN and tax return information ready.
You can call on 1-800-959-8281 as only the CRA team can help you to log in to your account.
You can also reach out to the CRA Support team by calling on 1-855-330-3305 for individual-related issues.
With the rise in cyber attacks on CRA many accounts are locked or frozen. It was a precautionary measure taken by CRA to stop the hacking of accounts.
The hacking increased after CERB (Canada Emergency Response Benefit) was introduced by CRA.
As the ERR.021 is caused due to security concerns because the CRA may find that your account is compromised so to prevent any loss you will be unable to log in.
The ERR.021 means that your internet access is disabled for a variety of reasons. If you receive the error unexpectedly then you must contact CRA by call and can know the specific reason.
As a part of it, your email notifications will also be disabled by CRA for security reasons.
In such cases, only CRA can help you to log in back to your account once they have verified your identity and ensured your identity by asking for your SIN or tax return details.
You must keep your previous year’s tax returns information with you when you are on call with a CRA agent.
They may also ask for other personal identification information, direct deposit details etc. to verify it with the information with them on record.
You may also be required to update your passwords or email for correspondence. If they approve the identity verification you will be able to log in to your CRA account.