CRA (Canada Revenue Agency) is the Canadian federal government service which oversees the collection of tax and governs law and policy related to tax. It is also responsible for the registration of charities in Canada and for providing tax credits and benefits.
CRA is headquartered in Ottawa and is one of the largest organisations based on several employees. It also enforces the tax laws in the country.
Every year a business or individual is required to file for an income tax return which decides if they owe taxes and their amount or if they will get a refund.
This has been made easy by using the online CRA service. However, many users have reported that they are unable to log in to their CRA account and facing a “CRA login not working” or “CRA business login not working” issue.
This article will discuss why is CRA login not working and how can you fix it.
Why Is CRA Login Not Working?
The CRA login not working issue can be caused by any of the following reasons:
1. Internet Connectivity
The CRA website requires stable internet connectivity to run smoothly. If there are fluctuations in the internet speed or no internet then login will not work.
2. Outdated Web Browser
If the web browser that you are using is outdated then it will not be compatible with the CRA website not allowing you to log in.
3. Incorrect Login Details
It may happen that you are typing an incorrect username or password that is not allowing you to log in to your account.
4. Account Suspension
If your account is suspended or the incorrect account settings will prevent you from logging in CRA website.
5. Firewall and Antivirus Settings
If the firewall or antivirus settings are highly strict then it will block the interaction between your device and the CRA website not allowing it to work.
6. Cookies and Cache data
If the device has accumulated cookies and cache data then it will take up the storage not letting the website load.
7. Plug-ins and Extensions
The plug-ins or extensions installed in your browser are interfering with the CRA website.
8. Server Is Down
The server of the CRA website is down and experiencing issues due to which the website becomes slow and it will not be able to respond.
9. Website Maintenance
The official CRA website is undergoing maintenance or updates due to which it is offline for now.
10. High Volume of traffic
If too many people are trying to log in to the CRA website then it will cause the site to overload and crash.
How Can You Fix CRA Login Not Working Issue?
To fix the issue of the CRA login not working, you can follow the methods mentioned below.
1. Check Your Internet Connectivity
Sometimes the internet connection is not stable which does not allow the website to respond.
Check your internet connection and that the speed is high so that you can get through the login page.
You can check internet connectivity speed through Fast.com or Speedtest.net.
You can also check the modem and router if they are working. To check it follow the steps mentioned below:
- Turn off your modem and router. Wait for a few seconds and then turn it on again.
- You can switch from Ethernet to Wi-fi or vice-versa.
- You can reduce the number of devices connected to Wi-Fi to boost the speed of the internet.
- Ensure you are receiving a strong Wi-fi signal.
2. Update Your Web Browser and Device
The development team updates the site to make the application run smoothly, so it may happen that your web browser or device is not compatible with the new version of the CRA website.
Ensure that your web browser and device are both up to date and install a supported web browser.
Alternatively, you can try a different browser other than that you previously used to open the CRA website.
3. Check Your Login Details
Ensure that you have entered the correct username and password by double-checking and if you are certain that you entered the correct details then you can try resetting your password.
Click on the “Forgot Password” on the login page of the CRA website.
Also, ensure that your account is not under suspension.
If your account is suspended for any reason then directly reach out to the CRA support team to resolve your issues by calling on 1-855-330-3305.
4. Disable Firewall And Antivirus
It may happen that the antivirus or firewall is not allowing the website to function properly.
Disable the firewall and antivirus temporarily. Change the settings to allow the CRA website to go through the firewall.
To disable Windows firewall and antivirus, follow the steps mentioned below:
- Press the “Windows” key on your keyboard and Select “Settings” from the pop-up menu.
- Click on “Update & Security”, then “Windows Security”.
- Click on “Open Windows Security”.
- Click on “Firewall & Network Protection”.
- Select your network and toggle “off”.
- To disable antivirus protection, select “Virus & Threat Protection” on the left side of the screen.
- Click on “Manage Settings” and turn the toggle “off” for real-time protection.
5. Clear Cookies And Cache Data
Clearing cache and data on your device can free up storage space which gets accumulated over a period of time.
This will resolve any network issues that are caused while using the CRA website and will also improve the performance of your device.
For the Google Chrome web browser,
- You can go to “Settings” by clicking on three vertical dots located in the top right corner.
- From the left panel, click on “Privacy and Security”.
- Scroll down to “Clear Browsing Data” and click on it.
- Click on “Clear Data” to confirm.
6. Disable Plug-ins and Extensions
Sometimes plug-ins or extensions in the web browser interfere with the login credentials and do not allow it to work properly.
Disable the plug-ins and extensions then go to the CRA website to access your account using a sign-in partner.
You can disable the plug-ins or extensions one by one to find the problematic extensions. You can delete it later.
You can disable or remove the plug-ins or extensions for different web browsers by following the steps mentioned below.
Google Chrome
- Open Google Chrome.
- Click on the three dots located at the top right corner.
- Select “Extensions” and then “Manage Extensions”
- You will see the extensions installed. Toggle “off” the extension you want to disable.
Mozilla Firefox
- Open Mozilla Firefox.
- Click on “Menu” and then select “Add-ons and themes”.
- Click on “Extensions”.
- The extension page will open in a new tab.
- You will see the extensions installed. Toggle “off” the extension you want to disable.
Apple Safari
- Open Safari.
- Click on “Settings (or Preferences)” and then select “Extensions”.
- “Deselect” the checkbox to disable the extensions.
Microsoft Edge
- Open Microsoft Edge
- Select “Extensions” located to the right of the browser address bar.
- Select “Manage Extensions”.
- Toggle “off” the extension you want to disable.
7. Check Server Status
If the CRA website is not working then you can check the server status by using Downinspector which will show the status. If the graph is green then it means there are no issues with the server.
8. Wait for 24 to 48 Hours
To effectively run the application, the website goes through maintenance which may cause it to remain offline. Also, when too many people try to access the website it causes the site to crash.
The best thing to do in such cases where you have no control is to wait till the development team has completed its maintenance work on the CRA website.
You can try to log in to your account during different times of the day when the site has considerably low traffic.
If the problem persists even after trying the above methods then you can reach out to the CRA Support team by calling on 1-855-330-3305 for individual-related issues.
