If you’ve forgotten your Cash App password and email, it can be a stressful situation. Cash App is a popular financial platform, and losing access to your account means being cut off from your funds and transaction history.
However, there are steps you can take to recover your account, even if you no longer have access to your original email or phone number.
In this article, we will be discussing exactly how you can recover your Cash App account in case you have forgotten your Cash App password and email.
Steps to Recover Cash App Account If Forgot My Cash App Password And Email?
Below are the steps that will help you to recover your Cash App account in case you have forgotten the password and email.
Step 1: Contact Cash App Support
Contact the Cash App Support, you can request contact through the app, the Cash App help page, or by calling their customer service number at 1-800-969-1940.
When you reach out, be ready to verify your identity with any information you remember from your account, such as personal details or past transaction info.
Step 2: Use Account Recovery Options
During the support process, Cash App will guide you through account recovery options.
If you’ve forgotten your password, you can navigate to the Cash App login page and click on “Forgot Password” to reset it. You’ll need to enter a new email or phone number that you have access to and follow the instructions to set up a new password.
If you’ve lost access to your email or phone number and can’t reset your password the usual way, you may need to contact Cash App support directly for assistance. You can reach Cash App Support by calling 1 (800) 969-1940.
Step 3: Set Up New Security Measures
Once you’ve regained access to your account, it’s crucial to set up new security measures to prevent future issues.
Cash App allows you to set up a Security Lock with a PIN, Touch ID, or Face ID. This adds an extra layer of protection to your account.
- Open Cash App, login and tap the profile icon on your Cash App home screen.
- Select “Privacy & Security.”
- Toggle the “Security Lock” on.
- Enter your PIN or use Touch ID if prompted.
Step 4: Consider Two-Factor Authentication
For additional security, Cash App also supports two-factor authentication with Google Authenticator. If you’ve set this up previously and need to regain access to your account, you can enter your Recovery Code provided during the setup of two-factor authentication to help recover your account.
If you set up any secondary email addresses or phone numbers, ensure that they are correct and that you can access them.
After using your recovery code, you can again set up two-factor authentication on your new device, ensuring that your account is linked to a device that you currently have access to.
Step 5: Update Your Account Information
Once you’ve regained access to your Cash App account, make sure to update your account information.
Go to the profile settings and update your email address and phone number to the current ones that you have access to.
- Tap the profile icon on your Cash App home screen.
- Select “Personal.”
- Tap the email address or phone number you wish to change.
- Select “Add Phone or Email” to add new contact information.
- Follow the prompts to verify your new phone number or email.
This will ensure that you can receive password reset instructions and other important notifications in the future.
Step 6: Regularly Monitor Your Account
After recovering your account and updating your security settings, it’s important to regularly monitor your Cash App activity.
Regularly checking your transaction history and account balances can help you notice any unauthorized activity quickly. If you see anything suspicious, contact Cash App support immediately.
