Ticketmaster’s 24-Hour Refund Policy allows you to request a full refund for eligible tickets within 24 hours of the time of purchase.
This policy applies to most Ticketmaster events in the United States as of now.
Below, we would explain in details about Prerequisites, exclusions to claim 24-hours refund policy and process to claim the 24-Hour refund policy for purchased tickets.
Prerequisites for Ticketmaster 24-Hour Refund Policy
To qualify for a refund, the tickets must have been purchased through Ticketmaster’s website or mobile app, and the request must be made within 24 hours of the time of purchase.
The tickets must also be for an eligible event, which includes most concerts, sporting events, and theater productions.
Exclusion for Ticketmaster 24-Hour Refund Policy
There are some exceptions to the 24-hour refund policy, such as tickets purchased through the Ticketmaster Resale Marketplace, VIP packages, and certain types of tickets that are marked as “non-refundable” at the time of purchase.
Exclusion lists for Ticketmaster 24-Hour Refund Policy:
Partner Site Bookings: Refunds or exchanges are not available for bookings made through partner sites, including All Ticketmaster Theatre shows in the West End.
If you have purchased tickets through a partner site, you will need to contact them directly to discuss about your refunds or exchanges.
VIP Tickets, Deposit Schemes, and Specific Time Slots: The Fan Guarantee does not apply to VIP tickets, deposit schemes/instalment plans, or events with specific time slots.
If you have purchased VIP tickets, used a deposit scheme or instalment plan, or booked an event with a specific time slot, you are not eligible for the Fan Guarantee in that case basically.
Booked Tickets within 14 Days: Refunds are not available for bookings made within 14 days of the event. Refunds are not available for deposit-payment tickets, collector tickets, or VIP tickets.
Ticketmaster does not offer refunds for bookings made within 14 days of the event, or for deposit-payment tickets, collector tickets, or VIP tickets.
Refund for Resold Tickets: Refunds are not available if tickets have been resold. If you have listed your tickets for resale, please cancel the listing before requesting a refund.
If you have resold your tickets, you are not eligible for a refund. You must cancel the resale listing before requesting a refund.
Refund Claim Limit for a Year Period: Customers can only request up to three refunds per calendar year. The refunded amount will be the value of the order minus the service charge and handling fee.
Ticket exchanges are only available for tickets in the same price bracket or higher, subject to a £5 admin fee per booking from Ticketmaster side. Please note that exchanges may not be available if the event is sold out.
How to Claim the Ticketmaster 24-Hour Refund Policy
To request a refund under Ticketmaster’s 24-Hour Refund Policy under fan guarantee refund, you can log in to your Ticketmaster account, go to order history, and click on the “Refund” button next to the order.
Or if you are out of 24-hours cooling-off period for the Fan Guarantee, you can sell your tickets to another fan under ticket exchange/resale policy program.
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- Why TicketMaster Changed (or downgraded) Your Seats!
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- How to Sell Ticketmaster Tickets not Eligible for Resale
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- How to Change Seats on Ticketmaster