Call forwarding is a useful feature that allows you to redirect incoming calls to another phone number.
However, some T-Mobile customers have reported issues with call forwarding not working on the US SVR 10×2 network.
Fortunately, there are several troubleshooting steps you can take to fix this issue. In this guide, we will walk you through the steps to troubleshoot and fix T-Mobile US SVR 10×2 call forwarding not working, so you can ensure that your calls are properly forwarded.
Why T-Mobile US SVR 10×2 Call Forwarding is Not Working?
One possible reason why call forwarding is not working on your T-Mobile US SVR 10×2 is due to a network or SIM error. Another issue that may be causing call forwarding problems on your T-Mobile US SVR 10×2 is spam protection. Some carriers have spam blocking features that can prevent calls from being forwarded to your device.
Here are some of the possible reasons:
1. Network Issues
One of the most common reasons why call forwarding may not be working is due to network issues. If the network is down or experiencing problems, call forwarding may not be able to function properly.
2. SIM Card Issues
Another possible reason for call forwarding issues is due to problems with the SIM card. If the SIM card is damaged or not properly inserted, call forwarding may not work.
3. Call Forwarding Settings
If call forwarding is not working, it is possible that the settings are not configured correctly.
4. Modem Errors
Sometimes, call forwarding may not work due to modem errors. This can happen if the modem is not functioning properly or if there are issues with the firmware.
5. Carrier Restrictions
Lastly, it is possible that call forwarding is not working due to carrier restrictions. Some carriers may have restrictions on call forwarding or may require additional fees to use the feature.
How To Fix T-Mobile US SVR 10×2 Call Forwarding is Not Working?
To fix this, you can try changing your incoming caller ID setting to show your Virtual Phone Number instead of the caller’s phone number. This will force all incoming calls to appear as your Virtual Phone Numbers and reduce the number of calls that are blocked from your device’s Scam Blocking feature. Or, you can try doing unconditional forwarding instead of conditional forwarding for unavailable or unanswered calls.
Here are some of the most common fixes:
1. Check Your Network Connection
The first thing you should do is check your network connection. Make sure that you have a strong and stable connection to the T-Mobile network. If you are having trouble with your network connection, try resetting your device as given below.
- Open the “Settings” app on your Android device.
- Scroll down and tap on “System” or “System & updates”.
- Tap on “Reset options” or “Advanced”.
- Tap on “Reset Wi-Fi, mobile & Bluetooth” or “Reset network settings”.
- Tap “Reset settings” or “Reset network settings” to confirm.
- Wait for your device to restart and reconnect to the network.
2. Update Your Device Software
If your device is not running the latest software, it can cause issues with call forwarding. Make sure that your device is running the latest software update. You can check for software updates in your device settings.
- Connect your phone to a Wi-Fi network to avoid using your mobile data.
- Open the “Settings” app on your phone.
- Look for an option called “System” or “Software Update”, and tap on it.
- If there is an update available, you should see a “Download and Install” or “Check for Updates” button. Tap on it.
3. Disable Scam Blocking
If you have enabled Scam Blocking on your device, it can interfere with call forwarding. Try disabling Scam Blocking and see if that resolves the issue. You can disable Scam Blocking in your device settings.
Steps to disable Scam Blocking on Samsung/Android/iPhone devices:
- Open the Phone app.
- Tap the three-dot menu icon in the top-right corner.
- Select “Settings” from the drop-down menu.
- Scroll down and select “Block numbers.”
- Toggle off the “Block scam calls” option.
- Open the Settings app.
- Tap “Phone.”
- Select “Call Blocking & Identification.”
- Toggle off the “Silence Junk Callers” option.
Once you have disabled Scam Blocking, you should be able to forward calls without any issues.
4. Change Your Incoming Caller ID Setting
If you are having trouble forwarding calls to T-Mobile, Sprint, or other carriers, changing your incoming caller ID setting can help. Set your incoming caller ID to show the phone number.
- Open the “Phone” app on your phone.
- Tap the three-dot icon on the top-right corner of the screen to open the menu.
- Select “Settings” from the menu.
- Look for an option called “Caller ID” or “Incoming Caller ID” and tap on it.
- Select the desired option from the list. Depending on your phone, you may be able to choose from options such as “Network default”, “Hide number”, or “Show number”.
- Once you have selected your desired option, exit the settings menu.
5. Check Your Call Forwarding Settings
Make sure that your call forwarding settings are correct. Go to your device settings and navigate to Call Forwarding. If your settings are incorrect, update them and test call forwarding again.
- Open Settings.
- Choose Phone.
- Navigate to Call Forwarding.
- Enable Call Forwarding.
- Enter phone number and choose Call Forwarding.
- Now, that it has been turned on, return to the Home screen.
6. Contacting T Mobile Support
If none of the above solutions work, contact T Mobile support for further assistance. You can do this by calling their customer service line, visiting a T Mobile store, or using their online support resources.
By following these steps, you can troubleshoot and fix issues with call forwarding on your T Mobile US SVR 10×2 device.