How to Fix T-Mobile eSIM not Working Issue

T-Mobile eSIMs offer a convenient way to switch between multiple phone numbers or plans without the need for physical SIM cards.

However, some users have reported issues with eSIM activation or functionality on their devices.

In this article, we will explore some of the common causes of eSIM issues on T-Mobile and provide steps on how to fix them.

Common Reasons of T-Mobile eSIM Not Working Issues

Some common issues that T-Mobile eSIM might not work:

1. Device Compatibility

One of the main reasons for T-Mobile eSIM issues is non-compatibility of eSIM with your device. T-Mobile eSIMs are supported on a limited selection of devices, and not all devices may be compatible.

To check if your device is compatible with T-Mobile eSIMs, visit the T-Mobile website or contact customer support. Check the device’s manual or the device’s manufacturer website for the detailed information about the device’s eSIM compatibility.

2. Incorrect Configuration

Another common cause of eSIM not working issue is incorrect configuration. In order to activate an eSIM on T-Mobile, the device must be properly configured with the correct APN settings.

These settings can be found on the T-Mobile website or by contacting customer support. Incorrect APN settings can cause issues with internet connectivity or MMS messaging.

To resolve this issue, verify that the APN settings are correct into your phone.

APN stands for Access Point Name and is a setting on the device that tells it how to connect to the internet.

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The T-Mobile APN settings should be as follows:

3. Problem with the eSIM

Another reason for eSIM issues on T-Mobile is a problem with the new eSIM itself. Some users have reported issues with eSIMs that were not properly activated or have become damaged.

If you are experiencing issues with your eSIM, contact T-Mobile customer support for further help.

How to Fix T-Mobile eSIM Not Working Issue

Once you have identified the reason, accordingly you can take the resolution steps from below mentioned methods to fix the issue:

Device Compatibility: If the issue is related to device compatibility, you may need to purchase a new device that is compatible with T-Mobile purchased eSIMs.

Incorrect eSIM Configuration: If the problem is related to configuration, ensure that the device is properly configured with the correct APN settings as mentioned above.

Problem with the eSIM: If the issue is related to the eSIM itself, contact T-Mobile customer support for assistance.

Restart Your Device: Sometimes, a simple restart can fix any minor issues into your device.

Check for Network Coverage: Ensure that you have good network coverage and your device is not in airplane mode.

Check eSIM activation Status: Make sure that your eSIM card is activated and properly provisioned into your device.

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To check the activation status of your T-Mobile eSIM, you can follow these steps:

Steps to Check eSIM Activation Status Through T-Mobile App:

  • Open the T-Mobile app on your device.
  • Log in to your account.
  • Tap on the “More” icon in the bottom right corner.
  • Tap on “Account”.
  • Tap on “Manage lines”
  • Locate the eSIM line, and you should see the activation status.

Alternatively, you can also check the activation status of your T-Mobile eSIM by logging in to your account on the T-Mobile website and check for the activation status of the eSIM.

Steps to Check eSIM Activation Status Through T-Mobile App:

  • Go to the T-Mobile website.
  • Log in to your T-Mobile account using “My Account” >> “Log in”
  • Once you are logged in, go to the “My Account” section.
  • In the “My Account” section >> “My Devices”.
  • A list of all the devices associated with your account will appear. Find the device that you want to check the eSIM status for and click on it.
  • In the “device details” page, Click “eSIM”.
  • The eSIM activation status for your device will be displayed on this page. It will say “Active” if the eSIM is currently activated and “Inactive” if it is not.
  • If the eSIM is not activated, you will see an option to “Activate eSIM”. Click on that to activate the eSIM for your device.

Alternatively, you can also check the status of your T-Mobile eSIM by calling customer service at 1-800-937-8997 or by visiting a T-Mobile store.

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Steps to Enable the T-Mobile eSIM into Your Phone

  • Log in to your T-Mobile account through My T-mobile website.
  • Navigate to the line for the phone you want to activate the eSIM on
  • Click on the “Change SIM” button
  • Select the option for “eSIM”
  • Enter the long number provided to you in order to generate a QR code
  • On your phone, Go to Cellular settings, add new plan by scanning the QR code displayed on the screen.
  • Click on the button to confirm that you have downloaded the profile to your phone.
  • Wait for the activation process to complete, which may take up to two hours or more.

Once the process is completed, you will receive a message indicating that your eSIM has been activated and is ready to use.

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