Transitioning from one internet service provider to another can be a pivotal move towards better service and savings.
Making the switch from Xfinity to Ziply Fiber can offer you enhanced internet speeds and potentially better customer service, but the process might seem complex at first glance.
In this guide, we’ll walk you through the seamless transition from Xfinity to Ziply, step by step.
How To Switch From Xfinity To Ziply
Scheduling an installation for Ziply Fiber service is a straightforward process. Follow these steps to arrange for your new internet connection:
Step 1: Contact Xfinity to Disconnect Services
Before your Ziply Fiber installation, contact Xfinity to inform them of your decision to switch providers. Schedule the disconnection for a date after your new service is set up to avoid any internet downtime.
Step 2: Verify Service Availability
Before you can schedule an installation, you need to ensure that Ziply Fiber services are available in your area.
- Visit the Ziply Fiber website and enter your address to check service availability.
Step 3: Choose a Plan
Once you’ve confirmed that Ziply Fiber is available at your location, review the different plans they offer.
- Click on the “Internet Tab” and Choose one that fits your internet speed requirements and budget.
Step 4: Place Your Order
After selecting your plan, proceed to place your order by adding your payment details. This can typically be done online through the Ziply Fiber website.
Step 5: Schedule Installation
During the ordering process, you will be prompted to schedule an installation appointment.
Ziply Fiber will provide available dates and times for you to choose from. Select a slot that is convenient for you, keeping in mind that someone will need to be present at your home during the installation.
Step 6: Schedule Your Installation Appointment:
During the ordering process, you’ll be prompted to select an installation date and time that works for you. Ziply Fiber will typically offer a calendar with available slots.
Step 7: Confirm Your Appointment
After scheduling, you should receive a confirmation of your installation appointment via email or text message, depending on the contact preferences you’ve set.
Step 8: Prepare for Installation
Before the installation date, make sure the area where the equipment will be installed is clear and accessible. If you’re renting, obtain permission from your landlord for any necessary modifications.
Step 9: Installation Day
On the day of installation, Ziply Fiber technician will be directly at the doorstep and set up the Ziply Fiber Connection.
Step 10: Review the Work
Once the technician has completed the installation, they should provide you with an overview of your new service and equipment. Take this opportunity to ask any questions about the service, the equipment, and how to manage your new account.
Step 11: Test Your Service
Before the technician leaves, test your internet connection on various devices to ensure everything is working properly. If you encounter any issues, the Ziply Fibre representative will be there to help you.
