Are you having trouble with your Red Pocket? Maybe you are unable to use the Red Pocket service even when you have a perfectly functional phone connected to it.
This can be utterly confusing and frustrating as our phone is an important part of our daily life without which it becomes impossible to function as a normal person or do our day-to-day work.
We understand your exhaustion with such an issue and that is why we are here to help!
In this article, we will be going over every issue that you might be having with the Red Pocket service and we will be showing you how you can easily solve them! So, without further ado let’s dive right in!
Why is Red Pocket Not Working?
When your Red Pocket services are not working, then there can be certain reasons for that.
In this section we have listed the majority of those for your easy understanding, so let’s read!
- You don’t have VoLTE enabled in your Red Pocket Phone.
- There is some kind of technical issue with your data connection.
- The Airplane mode of your phone is turned on.
- You are outside the network coverage area of Red Pocket.
- There might be a glitch or error in your Red Pocket Phone or SIM due to which you can not use the Red Pocket Service.
- Red Pocket might be having a service outage at the moment in your area.
How To Fix Red Pocket Not Working Issue?
In this section, we will be looking at the fixes that will help you to fix the issue of your Red Pocket not working.
1. Turn Off Your Data and Turn it on Again
The first fix that you can try is to turn off your data and then turn it on again.
You can find your data by going to the upper tab of your phone from your home screen.
2. Verify VoLTE is Enabled
The next fix that you can try is to verify whether VoLTE is enabled on your phone.
To find that you will have to go to the Settings of your Phone and then check it under the SIM Settings or the Phone Settings.
If you see that VoLTE is not enabled then enable it and then switch on your phone’s data and see whether the service is back again.
3. Check Your Phone’s Airplane Mode
Make sure to check whether the Airplane mode of your phone is turned off.
If you have Airpklabne mode on then that could be the reason for the Red Pocket service not working.
Turn off the Airplane Mode from the upper tab of your home screen and your service will be back.
4. Check the Coverage Location
The location that you are in should be inside the coverage area of Red Pocket or else you will not be able to use the service of Red Pocket.
If your phone is outside the area of coverage then make sure to come back inside the areas that Red Pocket covers and then you can agin Red Pocket will start working.
5. Check the Service Status of Red Pocket
If Red Pocket is having a service outage at the moment then you will not be able to use it at that time.
You can contact the Support Team and ask them whether they are having a Service outage and if not you can then report the problem and make them aware.
6. Reboot Your Phone
As an alternative fix, you can always try to reboot the phone and see whether Red Pocket starts working again.
Sometimes there can be bugs or glitches due to which your Red Pocket service will stop working.
In that case, doing a reboot will delete the glitch and you will again be able to use your phone without any issues.
7. Contact the Support Team of Red Pocket
If none of the above fixes are working then you will have to contact the Support Team of Red Pocket through their customer care and ask them for help with Red Pocket service.
There can be an issue with the SIM or the phone which they will have to check and repair.
How To Fix Red Pocket Hotspot Not Working?
If you are unable to use your Red Pocket Hotspot then there could be some kind of bug or glitch in your phone which is stopping you from accessing it.
In that case, you can easily fix it by switching your phone off and then switching it on after a few minutes have passed.
Now, wait till the phone opens as usual and starts working normally. Try to open the hotspot now and see whether it is getting connected.
If you are still unable to connect to Hotspot then please contact the Customer Care of Red Pocket and they will be able to help you out.
How To Fix Red Pocket Data Not Working?
To fix Red Pocket data not working, ensure you have an active data plan and your device’s APN settings are configured correctly for Red Pocket.
Also, check if your data usage hasn’t reached its limit. Turn off your device, wait for a few minutes, then turn it back on.
If you are unable to access your Red Pocket data, there may also be some sort of phone glitch that is preventing you from doing so.
You can easily fix this issue by switching off your phone data and then switching it on after some time.
If that doesn’t solve it you can also try to reboot the phone and see whether that solves it.
If the network of Red Pocket is having any issues or technical glitch from backend then that can be another reason why you are not able to use the data.
You can contact Red Pocket Customer Care and ask them questions regarding this issue in that case.
How To Fix Red Pocket SIM Card Not Working?
Your SIM Card might have been dislodged or dust might have entered it. You can take it out and clean it gently and then place it again in your phone and see if it is working.
If your Red Pocket SIM Card is still not working then there can be some kind of fault in it.
You quill have to contact Customer Care to get it replaced as soon as you can as you cannot fix it from your side. You will have to contact the Red Pocket personnel to repair or replace it.
How To Fix Red Pocket MMS Not Working?
If Red Pocket MMS isn’t working, verify that your device’s APN settings are correctly set for Red Pocket. Also, check if your data is turned on, as MMS requires data.
The main cause of MMS failure is an incorrect MMS URL in the device’s MMSC URL field.
The MMSC URL for Red Pocket Mobile CDMA-S must be http://mms.plspictures.com.
Follow the steps below to change your MMSC URL:
- Go to Main Menu and choose Phone Dial.
- Dial ##DATA# (3282)
- Choose Edit.
- Enter the 6 Digit MSL Code given by Customer Care when prompted to enter Service Code or MSL.
- Navigate to MMSC Settings under Advanced Settings or MMS Settings.
- Edit the MMSC URL to be http://mms.plspictures.com.
- Now, select the Home button and return to the Main Menu.
- Reboot the Device.
How To Fix Red Pocket Text Not Working?
If you’re unable to send or receive texts with Red Pocket, start by checking your device’s signal strength.
Make sure you’re not in airplane mode, and your message center number is set correctly in your device settings. Restart your device and if issues persist.
There can be a few reasons why your Red Pocket SIM is not sending texts or receiving them.
One of the major reason could be that you have not recharged your plan and your subscription have expired.
Another issue could be that you have not set your SIM Card to the Red Pocket SIM.
In case you don’t have storage space left or the Red Pocket service is down for the moment you will not be able to send or receive any texts.
1. Check Your Subscription for Red Pocket
To fix this issue the first thing that you can do is to check whether you have an active subscription that allows texts in the Red Pocket network.
If your subscription has expired then subscribe again and you can send and receive texts.
2. Check The Service Status Of The Red Pocket
The next thing that you need to check is whether the service of Red Picket is up and operational.
You can contact Customer Care of Red Pocket to know this, in case they are not aware of the issue then you can report it to them and ask them to investigate.
3. Clear The Phone Storage
The next fix that you can try is to clear the space by deleting some of the files from your phone that you won’t need anymore.
Try to keep at least 20% of the phone space clear so that the functions of your phone can work properly.
4. Check SIM Card Settings
The next fix that you can try is to set the Phone SIM to the Red Pocket SIM by going to the SIM settings from your Phone Settings.
Different manufacturer has different categories under which you can find it, but you can always find this option under SIM Card Settings.
5. Switch Off And Switch On Your Phone
As an alternative option, you can also reboot your phone and see whether that solves the text not working issue on your phone.
If there was any bug which was causing the issue, this would delete that.
How To Fix Red Pocket Voicemail Not Working?
To fix Red Pocket Voicemail not working, first, ensure your device has the correct voicemail setup and updates.
If problems persist, contact Red Pocket’s customer support for assistance, as the issue might be network-related or require specific account settings adjustments.
If you find that your Voicemail not working then there can be an issue with the settings.
Setting up your Red Pocket voicemail involves the following steps:
- Press and hold the “1” key on your device to call your voicemail.
- Follow the spoken instructions to set up your voicemail. This will typically involve creating a passcode, recording your name, and recording a personal greeting.
Remember, these steps may vary slightly depending on your device and the specific Red Pocket service you’re using. Always refer to Red Pocket’s official instructions or contact their customer support for the most accurate information.
In that case, you will have to contact Customer Support and ask them to reset your voicemail or you can discuss your problem with them and they will walk you through the solution.
How To Fix Red Pocket International Call Not Working?
If Red Pocket international calling isn’t working, make sure your plan supports international calling. Also, check that you’re dialing the correct country and area codes.
You might not be dialling the correct way due to which your international call is not working.
You need to dial 011 + country code + phone number for your international call to pass through Red Pocket Network.
If you are doing this and still your international call is not working then the Red Pocket service might be having technical issue from backend itself. You can wait for some time and try again later.
You can also contact Customer Care and ask them regarding this issue and they will be able to give you more information.
