Cox Communications provides internet, television, and telephone services to millions of customers across the United States. Despite their commitment to reliability, outages can still occur from time to time.
If you are experiencing issues with Cox, you may be wondering if the Cox internet services are down right now globally or if there is an outage in your area.
In this article, we will discuss the steps you can take to find out if Cox is down, as well as what you can do to fix the issue.
How To Check if Cox is Down?
The first step to check if Cox is down is by signing into your account on Cox.com or on the Cox app. The MyServices or MyAccount page will also show any outages specific to your area.
Also Cox website or app would show you current going outage alerts at the top of your account screen.
Cox often posts updates about outages or other service disruptions on its official website. You can also check Cox’s Twitter or Facebook page to see if there are any updates about outages.
Another way to check if Cox is down is to use a website like DownDetector, which tracks internet and cable outages in real-time. Simply visit the website, type in “Cox” and you will see a map showing any reported outages in your area.
How to Fix Cox Down Issue?
If Cox internet services are down into your area, There is nothing much you can do from your end except to wait till Cox services are up again as technical team is already working from backend.
Additionally you can use the “Notify me” services from your Cox account by submitting your mobile number to send you notification and status update once services are up from their side.
If Cox services aren’t down from backend, try below steps locally to resolve the internet issue:
1. Check Your Bill Payment Status
Before checking for outages, it’s important to make sure your monthly bill payments are up to date. Late payments could cause a service interruption, so double check that your bills are paid in full here on your Cox account page.
2. Check Your Devices and Modem
If you’re experiencing an outage, the first step is to check your devices for connectivity. Start by rebooting your personal device and if that doesn’t work, try rebooting your gateway.
3. Restart Your Modem and Router
If there is no reported outage in your area, you can try to restart your modem and router. This is a simple step, however often resolve many connectivity issues.
To restart your Cox modem and router, simply unplug them from the power source for 30 seconds and then plug them back in.
Wait for a few minutes for the devices to restart and check if your Cox internet connection has been restored.
4. Check Cable Connections
Another step to take is to check the local modem cable connections. Make sure that all cables are securely connected and free of any damage or wear and tear.
Check both the modem and router cables as well as the cables connecting your devices to the modem and router.
5. Try Changing Location of Router/Modem
The location of your Modem can also affect your internet connectivity. Ideally, your gateway should be in a central location and at a height of 3 feet or above.
6. Call Cox Support Team
If you have tried the above steps and are still experiencing an issue, the last step is to call Cox Support.
The Cox Support team can help to check and resolve any issues you may be experiencing. You need to have your account information and device specific details ready when you call the customer care for quick support.
While you wait for the outage to be resolved, here are some tips to keep in mind:
- Do not reset or reboot your equipment, as this can cause additional problems.
- If you have Cox HomeLife Security, your security system will still function on a cellular backup until the internet connection is restored.
- Stay entertained with the Contour app and watch TV live and On Demand with a Cox TV subscription.
Does Cox Have an Outage Near Me
To check if there is a Cox outage near you, sign in to your account on the Cox website or app. The “MyServices” or “MyAccount” page will show any current outages in your area.
You can also use the Notification service by submitting your mobile number to receive text updates and notifications when the service is restored.
If the website or app does not show any outages, you can check for updates and notifications on their official social media accounts, such as Twitter or Facebook.
