Are you having trouble trying to sell your items in Vinted?
Maybe you have shipped an item in Vinted to the buyer but now the buyer is telling you that they haven’t received the item.
In such a case what can you do? You will not be able to get the money until the Buyer confirms that they have received the item.
However, if the item is showing delivered from your location but the buyer is telling you that it was not received by them then it can be a headache to deal with. But have no worries as we are here today to help you out regarding this issue!
Vointed is a great online platform where you can sell and buy second-hand stuff but there can be fraudulent activities and scams going on that can become an exhausting experience for both the buyers and sellers.
In this article, we will be going through the solutions that you can try when the buyer is claiming that the item was not received by them.
Why Vinted Item Is Not Received By Buyer?
The item might be delayed due to which the buyer telling you that they didn’t receive the item. The address that the buyer provided might be the wrong address due to which they haven’t yet received the payment.
Another reason could be fraudulent activity from the buyer’s side. The buyer might have received the item but is scamming you by saying that they haven’t.
Due to Vinted policy if holding the money till the buyer receives the item you might not get paid. But have no worries as there are some fixes that you can try in this situation.
What To Do If Vinted Item Is Not Received by Buyer?
When the buyer is claiming that they haven’t received the item that you have shipped the first thing that you need to do is check the shipping status. The shipment might have been delayed due to some issues with the delivery process.
In that case, you can discuss this with the buyer and let them know when they can expect the shipment to arrive at their location.
The next thing that you need to do is to confirm the shipping address with the buyer as the address could be wrong due to which they were not able to get the item.
If you have checked the above-mentioned two things and the buyer still is saying that they haven’t received the item then check and see whether the shipping company is showing the package delivered.
If the item is showing delivered from your end then you need to contact Vinted and talk to the support team regarding this issue.
You can open a dispute and discuss what you can do in this situation with the Vinted Support Team and they will be able to guide you.
Don’t forget to tell them about the evidence that you have on your side such as the confirmation of the item being delivered by the shipping company.