How To Fix Truist Bank Error Code 130

Truist Bank is a popular financial institution that offers a range of banking services to its customers.

However, some users have reported experiencing issues with the bank’s online services, specifically error code 130.

This error can occur when attempting to sign up for a new account or when trying to access an existing account.

The full error message reads: “Unfortunately, we’re unable to verify your identity. For your security, we can’t complete your application online. Please visit a branch if you need further assistance. Code 130”

If you’re one of the many users who have encountered this error, don’t worry, this article will guide you through the steps to fix Truist Bank error code 130.

How to Fix Truist Bank Error Code 130?

To resolve the issue of Truist Bank “Error Code 130,” you should check your information, clear your browser cache, try a different browser, disable ad-blockers and tracking protection, and lastly, wait for some time, then try again later.

Down below, we have discussed the solution in step-by-step detail.

1. Check Your Information

One of the most common reasons for Truist Bank error code 130 is incorrect information provided by the customer.

Make sure that you have provided accurate information while filling out the application form.

Double-check your name, address, phone number, and other details before submitting the application.

2. Clear Your Browser Cache

Sometimes, the error code could be because of technical issues related to your browser.

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Clearing your browser cache and cookies can help fix the issue. 

Steps To Clear Browser Cache And Cookies On Google Chrome:

  • Click on the three-dot menu icon in the top-right corner of the browser window.
  • Select “More tools” and then “Clear browsing data.”
  • In the popup window, select “Cached images and files” and “Cookies and other site data.”
  • Choose the time range for which you want to clear the data (e.g., “Last hour,” “Last 24 hours,” “All time”).
  • Click on the “Clear data” button.

Steps To Clear Browser Cache And Cookies On Mozilla Firefox:

  • Click on the three-line menu icon in the top-right corner of the browser window.
  • Select “Options” and then “Privacy & Security.”
  • In the “Cookies and Site Data” section, click on the “Clear Data” button.
  • Check the boxes next to “Cookies” and “Cached Web Content.”
  • Click on the “Clear” button.

Steps To Clear Browser Cache And Cookies On Safari:

  • In the top menu, click on “Safari” and select “Preferences.”
  • Go to the “Privacy” tab.
  • Click on the “Manage Website Data” button.
  • In the popup window, click on “Remove All” to clear all cookies and website data.
  • Confirm by clicking “Remove Now.”
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Steps To Clear Browser Cache And Cookies On Microsoft Edge:

  • Click on the three-dot menu icon in the top-right corner of the browser window.
  • Select “Settings” and then “Privacy, search, and services.”
  • Under the “Clear browsing data” section, click on the “Choose what to clear” button.
  • Check the boxes next to “Cookies and other site data” and “Cached images and files.”
  • Click on the “Clear” button.

3. Try a Different Browser

If clearing your browser cache doesn’t work, try using a different browser.

Sometimes, the error code could be specific to a particular browser.

Switching to a different browser could help fix the issue.

4. Disable ad-blockers and tracking protection

Some users have reported that disabling ad-blockers and tracking protection in their browser helped them get past the error code 130 when trying to open a new account with Truist Bank.

Ad-blockers and tracking protection are browser extensions that block ads and prevent websites from tracking your online activity.

While these extensions can be helpful in preventing unwanted ads and protecting your privacy, they can sometimes interfere with the account opening process.

To disable ad-blockers and tracking protection, follow these steps:

  • Open your browser and go to the settings menu.
  • Look for the section related to extensions or add-ons.
  • Find the ad-blocker or tracking protection extension that you have installed.
  • Click on the disable or turn off button to temporarily disable the extension.
  • Try opening a new account with Truist Bank again.
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5. Wait and Try Again

If all else fails, wait for some time and try again later.

The error code could be because of a temporary issue with Truist Bank’s servers. Trying again after some time could help resolve the issue.

6. Contact Truist Bank Customer Support

Lastly, the most obvious solution is to contact Truist Bank customer support.

They will be able to provide you with the necessary assistance to fix the error code.

You can reach out to them via phone, email, or live chat.