Are you an event organizer or a seller who’s encountered the frustrating situation where Ticketmaster indicates that a payout has been sent, but you haven’t received it?
This can be a common issue that leaves many feeling anxious and uncertain about their finances.
In this article, we’ll provide you with practical steps to address the “Ticketmaster Says Payout Sent But Not Received” issue.
How to Fix Ticketmaster says payout sent but not received?
Down below, we have discussed the solution in step-by-step detail.
1. Wait for the Specified Time
It’s essential to be patient and allow Ticketmaster the standard processing time, which is typically within 5-7 business days after the tickets are sold, as mentioned in their payout policy.
During this period, it’s a good practice to monitor your bank account for any incoming deposits from Ticketmaster to confirm the transaction.
2. Check Your Bank Account Details
Ensure that the bank account details you provided to Ticketmaster are accurate.
If there’s a discrepancy in the information, it could lead to a failed payout.
Log in to your Ticketmaster account and review the bank information on file.
To check your bank account details on Ticketmaster and ensure they are accurate, follow these concise steps:
- Log in to your Ticketmaster account.
- Click on “My Account” to see your account overview.
- Click on “Payment Options.”
- Locate the outdated or incorrect payment option and click the “Delete” button for the account under the “Selling Tickets” section.
- Click the “Add New Account” button under the “Selling Tickets” section.
- Enter your account information and choose “Checking,” “Savings,” or “Debit Card” under the “Payout Type” section.
- Enter your new account information and click “Submit“
3. Verify Your Identity
For first-time users of Ticketmaster’s Resale platform, it’s mandatory to verify your identity and bank account.
This could be done via BankID or other methods depending on your region. If this step is not completed, payouts cannot be processed.
To verify your identity and bank account on Ticketmaster’s Resale platform:
- Sign in to Ticketmaster.
- Go to “My Profile” and select “Billing Information.”
- Click “Verify Now” under “Selling Tickets.”
- Enter the two deposit amounts and click “Submit.”
- Add a credit card under “Buying Tickets” for potential refunds.
4. Check for emails or notifications
Look for any emails or notifications from Ticketmaster regarding the payout.
There might be additional steps required from your side or information about any issues with the payment.
It’s crucial to regularly check your email, including the spam or junk folder, because sometimes important communications can be filtered out.
5. Be Patient
Sometimes, there may be delays in the banking system or with the payment processing that is outside of Ticketmaster’s control.
If you’ve verified everything is correct on your end, it may just be a matter of time.
6. Contact Ticketmaster Support
If the timeline for the payout has passed and you’ve verified that your account details are correct, it’s time to reach out to Ticketmaster’s customer support.
You can ask their support team to explain why you have not been paid.
If they advise you to wait a bit longer, do so, but if there’s no progress after a reasonable time, contact them again.