Are you also wondering why your StubHub tickets are not showing up?
StubHub is an online ticket reseller platform where users can buy and sell tickets to live entertainment events like sports matches, concerts, and theatre performances.
With a lot of people now making use of StubHub’s services to buy their tickets, there have been many questions regarding its various aspects of uses.
If you are also searching for answers to these questions, look no further as we are here with a detailed guide on why your StubHub tickets are not showing up.
Read on to find out more about how to fix this.
Why Are My StubHub Tickets Not Showing Up?
Users often face this issue after listing their tickets for sale and checking the event’s ticket results but cannot see the ticket that they listed.
If you are facing this same issue, read on to find out the cause of this.
1. Your Tickets Have Not Loaded on StubHub Yet
It is possible that your ticket has not been loaded yet into the StubHub system, which is why it is not showing.
Sometimes it takes a few minutes for your ticket listings to show up in StubHub’s database.
As such, it may simply be this system lag that is not showing your ticket yet.
2. You Have Turned on Filters on StubHub
To allow the buyer to be able to narrow down and navigate their search, StubHub offers the user a variety of filters to toggle on or off to find the perfect tickets for them.
Some of these filters are turned on automatically, and some are turned off.
As such, it is possible that you may have some filters turned on which affect the search results, consequently leading to your tickets not showing up.
3. You Have Not Linked the Tickets Correctly on StubHub
Your tickets might not have been linked to the correct event on StubHub, due to which they are not showing up correctly.
If you have entered any incorrect details about your ticket while listing them, there may be a discrepancy due to which they are not showing up on StubHub.
As such, if you search for an event or look for tickets in a specific area of the venue, your listed tickets might now show up correctly.
4. Technical Issue with StubHub
The reason for your tickets not showing up on StubHub could simply be caused by a glitch on the platform.
A technical issue may be interfering with the server’s processes and functions, due to which your listing is not showing up in the correct place.
How to Fix StubHub Tickets Not Showing Up?
1. Refresh the Page on StubHub
The first thing to do if you are facing this error is to refresh the page.
If there is a temporary technical issue, refreshing the page will get rid of it and might fix the problem.
You can either reload the page on your browser or open a new window and revisit the same event page again.
2. Try Again Later
As mentioned before, there may be a slight lag in the system that is taking time to load your tickets.
As such, you can try visiting the page sometime later and check in again to see if your tickets are showing.
3. Turn Off Filters on StubHub
StubHub’s filters can be found in the left-side column on the events page.
Some of these filters, such as “Recommended tickets” are possibly turned on automatically, due to which your ticket might have been filtered out.
To toggle your filters on and off, follow these steps:
- Visit the StubHub home page.
- Go to the event page for the event that you listed your ticket for.
- Open the venue and ticket listings.
- On the left side of the page, there will be a column of filters.
- Navigate through the various options to turn the filters on and off.
You can either turn the filters on or off to broaden or narrow your search accordingly to find your ticket listing amongst the results.
4. Make Your Listing on StubHub Again
If your tickets still do not show up, you might have to make your listing again.
However, you will first have to delete the original listing by following these steps:
- Visit the StubHub home page.
- Hover on the Sell button in the upper right corner of the screen.
- This will open a dropdown Menu.
- Click on My Listings.
- This will take you to your Listings page.
- Select the listing which you want to delete.
- Click on See Actions.
- Click on Delete.
- This will display a prompt on your screen asking for confirmation about your action.
- Click on Yes, delete it.
This will delete your listing from StubHub.
You will then have to create a new listing following these steps:
- Visit the StubHub home page.
- Hover on the Sell button in the upper right corner of the screen.
- This will open a dropdown Menu.
- Click on Sell Tickets.
- This will open the Sell Tickets page.
- Enter the name of the artist, sports team, or event for which you are re-selling your tickets.
- This will give you a list of all the events for that specific search. Select the correct event.
- Enter the number of Tickets that you are selling from the dropdown menu.
- Enter the correct preferences and all required information.
- Once you are done, click on Create Listing.
Make sure that you have entered all the correct information before you complete your listing.
This is important to make sure that your tickets can show up for the correct event.
5. Reach Out to StubHub Customer Support
If none of the previous methods have resolved your issue, it is best to reach out to StubHub’s customer support so that they can provide you with proper assistance to settle things.
StubHub has a dedicated page where they provide you with the necessary information to reach out to them for any problem.
You can do this by visiting StubHub’s Contact Us page and reaching out to them via email or phone.
