Are you having trouble trying to log into your Visible account or issues with activating a device or SIM Card in Visible?
You might be seeing the error message, “Something went wrong. Please check out the Help Centre or chat with Care for assistance.” whenever you are trying to log into your Vosoble account or trying to activate any device from your account after you have purchased it from Visible.
In that case, it can be a very frustrating and exhausting experience. It is also quite possible that now that you have encountered this issue in Visible you have no idea what you can do.
There isn’t much information available either on how exactly you can do it and that is why we are here to help you!
Visible is one of the most popular phone services in the US but it can also have issues and errors that can completely ruin your entire day or even a week.
In this article, we will be showing you exactly how you can fix the “Something went wrong” error in Visible easily.
What Causes “Something Went Wrong” on Visible?
The error message “Something Went Wrong” on Visible may appear due to several reasons. It could be a glitch or bug in Visible’s system, a server-down issue, or a problem related to your internet connection. Other factors may include an outdated Visible app on your device, an excessive cache in the app, too many cookies and cache in your browser, or an ongoing outage or server maintenance in Visible’s network.
There are a few reasons why you are seeing the error message “Something Went Wrong” on Visible whenever you are trying to log into your Visible account or trying to activate a device or the SIM Card that you just bought from Visible.
These issues can range from a glitch or bug in the system of Visible to a server-down issue in Visible.
If you do not have a strong internet connection then that can be another reason why Visible is showing you the error message.
Below we have listed some of the important reasons why you are seeing the something went wrong error message in Visible.
- The internet connection is poor.
- The Visible app is not updated to the latest version on your device.
- The app has collected too much cache to function properly.
- The browser from where you are opening the Visible website has collected too many cookies and cache.
- The Visible server is going through an outage or server maintenance.
How to Fix “Something Went Wrong” on Visible?
To fix the “Something Went Wrong” error on Visible, first try refreshing the webpage or restarting the app. If the issue persists, ensure your internet connection is stable and that you’re using the latest version of the Visible app.
Below are the detailed Steps for To Fix “Something Went Wrong” on Visible:
1. Refresh the Web Page
For the first fix, you can try to refresh the page and check whether you are still seeing the error.
Doing this simple thing fixes the issues most of the time as there can be a glitch due to some reason which will make Visible unable to open. In that case, reloading the page should make it work again.
However, this is only possible if you get this error while trying to open the Visible website from the browser. In case you are getting the “Something went wrong”, error message then you will have to try the fixes below.
2. You can Try Again Later After Sometime
You should wait for some time and try to Visible app or website after some time has passed.
See whether you can now log into your account without seeing the error.
3. Validate Your Internet Connection
The next thing that you need to do is to check the internet connection.
Visible app needs a stable internet connection to work properly on your device so if you are unable to provide it then Visible might not let you log in to your account.
Make sure that your Wifi or phone data is turned on. Also, check and make sure that your Airplane mode is turned off.
If you are in a Wifi connection then change it to a data connection.
In case you are having an issue accessing the Visible browser from your desktop check if there is a connection issue on your Wifi, and then you can try to do a router reset.
- Simply switch off the router and unplug it from all the devices and power supply.
- Wait for 3 minutes and then plug it in again.
- Now wait for the signal to come back and now connect to the internet through it.
Check whether you are able to solve the connection issue. If you still get a connection issue then contact the local service provider to get the issue checked.
4. Delete Cache for Browser
You can also try to clear the browser cache and then try to open the Visible account. The browser cache folders might have stored cookies or junk files due to which you might have been having issues trying to login through the website and activating your SIM Card.
Clear Browser Cache for Google Chrome:
- Open Google Chrome.
- Click on the three dots at the top right corner.
- Select More Tools.
- Click on Clear browsing data.
- Check all the boxes.
- Click on Clear data.
Clear Browser cache for Microsoft Edge:
- Open Microsoft Edge and go to Settings.
- Select Privacy, search, and Services.
- Select Choose what to clear under it and select Clear browsing data.
- Click on Clear browsing data now.
- Under Time range select a time range that you want to clear the data for.
- Click on Cookies and other site data, and then select Clear Now.
5. Delete Cache for Visible App
The next thing you can attempt is to delete the Visible app’s cache. You must do this because the cache folders contain junk and corrupted data, which may cause Visible to stop working.
Clear Cache for Android:
- Go to Settings on your device.
- Open Apps.
- Select Manage Apps.
- Navigate to the Visible App and tap on it.
- Tap on Clear Data or Clear Cache.
Clear Cache for iPhone:
- Go to iPhone settings.
- Go to General.
- Find the Visible App and click on that.
- Tap on the Offload App button.
- Again Reinstall the Visible app.
6. Check Visible Server Status
There might be a server issue in the Visible network or there could be excessive traffic due to which Visible is not able to let you log in to your account at the moment or activate your SIM Card.
You can wait for some time and let the technical team fix the issue and then try to open the account again. But before you open make sure to check the server status of Visible.
7. Update the Visible App to the Latest Version
You should also ensure that your smartphone is running the most recent version of the Visible app. Visible updates their app on a regular basis to keep the app up to-date and working efficiently.
If there is a bug in the app that is causing the issue where you are seeing the error message while logging in or activating your SIM Card, you will need to update it to the most recent version to resolve the problem.
You can update to the newest version by navigating to your device’s App Store or Play Store and then updating the Visible app from there.
8. Contact Visible Support Team
After you have tried all the fixes above you should be able to fix the issue of the error message, “Something went wrong” when you are trying to open the Visible website, and the app and login into the account, or when you try to activate your phone, SIM Card or watch in Visible.
However, if you still see the error message then you will have to talk to the Support Team of Visible and they will be able to help you out.