Are you experiencing issues with your Junior Revolut card not working?
It can be frustrating when your card doesn’t function as expected.
In this article, we will explore common reasons why your Junior Revolut card may not be working and provide you with practical solutions to resolve the issue.
How to fix Junior revolut card not working?
Down below, we have discussed the solution in step-by-step detail.
1. Activate the Card
If the Revolut Junior card has never been used, it may require activation.
An initial chip and PIN payment might be necessary to fully activate the card for subsequent use.
This is a standard security measure to ensure that the card is in the possession of the rightful user.
To activate the Revolut Junior card with a chip and PIN payment:
- Have the child make a purchase at a physical retail location that accepts chip and PIN transactions.
- Insert the Revolut Junior card into the card reader when prompted.
- Enter the PIN for the Revolut Junior card when requested.
- Complete the transaction.
2. Enable contactless payments
Enable contactless payments: If the issue is with contactless payments not working, check that the contactless option is enabled on the card.
This process should resolve issues where the card might be declined for tap-to-pay transactions if the feature was accidentally disabled or never turned on.
Here are the steps to Enable contactless payments:
- Open the Revolut app on your device.
- Go to the ‘Cards‘ section.
- Select the card you wish to enable contactless for.
- Find the ‘Contactless payments‘ option.
- Toggle the switch to the ‘On‘ position to enable contactless payments.
3. Reset the contactless limit
Sometimes, you might need to reset the contactless limit by making a chip and PIN transaction.
Resetting the contactless limit by making a chip and PIN transaction can fix issues with contactless payments because it verifies the cardholder’s identity and reassures the system that the card is still in the rightful owner’s possession.
Here are the steps to Reset the Contactless Limit:
- Open the Revolut app.
- Tap on the ‘Cards‘ tab.
- Select the card for which you want to reset the contactless limit.
- Go to ‘Settings‘ for that card.
- Scroll to ‘Contactless limit‘ and tap ‘Reset‘.
4. Update the app
If the card is not working for online transactions, try updating the Revolut app to the latest version.
To update the Revolut app, you should go to the app store on your device, search for ‘Revolut’, and select the update option if available.
It’s important to ensure you’re updating to the most recent version to access the latest features and fixes that can resolve card issues.
5. Clear Cache and Data
Clearing the cache and data for the Revolut app can fix issues by removing any temporary files that may have become corrupted and causing the app to malfunction.
This refreshes the app’s environment, potentially resolving glitches or stalls that could affect card functionality.
After clearing the cache and data, you’ll need to log in again, and the app should operate more smoothly, possibly resolving any problems with the Junior card.
steps to Clear Cache and Data your device:
- Open Settings > Apps.
- Find and tap on Revolut’s app.
- Tap on “Storage” or “Storage & cache.”
- Select “Clear cache” to remove temporary files.
- Optionally, you can tap on “Clear data” to delete all app data, including settings.
- Open Settings and go to the list of installed apps.
- Locate and tap on Revolut’s app.
- Choose “Offload App” or “Delete App” to remove it.
- Visit the App Store and reinstall Revolut’s app.
- Launch the app, log in, and the cache and data will be cleared during reinstallation.
6. Examine for card damage
Look for any visible signs of damage on the card that might prevent it from working properly.
If you find signs of damage, such as scratches or bends, especially on the magnetic stripe or chip, the card’s functionality may be compromised.
In cases of physical damage, it’s often necessary to order a replacement card through the Revolut app
7. Contact Revolut Support
If the above steps do not resolve the issue, it’s time to contact Revolut’s support team. As a parent or guardian, you can do this through your own Revolut app or the website.