Are you having trouble trying to buy a phone or plan from Visible? You might be seeing the error message, “An error has occurred. Please try again later” whenever you are trying to open Visible and trying to purchase anything from there.
In that case, it can be a very frustrating and exhausting experience. It is also quite possible that now that you have encountered this issue in Visible you have no idea what you can do.
This error message has been reported by the user to occur when they are trying to purchase something, such as a device or a plan from Visible.
Visible is one of the most popular phone services in the US but it can also have issues and errors that can completely ruin your entire day or even a week.
In this article, we will be showing you exactly how you can fix the “An error has occurred. Please try again later” error in Visible easily.
What Causes “An Error Has Occurred Please Try Again Later” on Visible
There are a few reasons why you are seeing the error message “An error has occurred. Please try again later” on Visible whenever you are trying to open your Visible and trying to buy a phone or a plan from there.
It can be an error in Visible’s system, a server malfunction, or an issue with your internet connection. The Visible app on your device may be outdated, there may be too much cache in the app, there may be too many cookies and cache in your browser, or Visible’s network may be experiencing an ongoing outage or server maintenance.
If you do not have a strong internet connection then that can be another reason why Visible is showing you the error message.
Below we have listed some of the important reasons why you are seeing the something went wrong error message in Visible.
- The internet connection is unstable or does not have enough strength.
- The Visible app is not updated to the latest version on your device.
- The app has collected too much cache to function properly.
- The browser from where you are opening the Visible website has collected too many cookies and cache.
- The Visible server is going through an outage or server maintenance.
How to Fix “An Error Has Occurred Please Try Again Later” on Visible
To fix the “An Error Has Occurred” error on Visible, first, try checking the internet connection and see whether it is stable, then see the server status and delete the cache and cookies for Visible.
If the issue persists, ensure that you’re using the latest version of the Visible app.
1. Check Your Internet Connection
The next thing that you need to do is to check the internet connection. Visible app need a stable internet connection to work properly on your device so if you are unable to provide it then Visible might not let you log in to your account.
Make sure that your Wifi or phone data is turned on. Also, check and make sure that your Airplane mode is turned off. You can try to enable it and disable it to check whether that fixes the issue in Visible. If you are in a Wifi connection then change it to a data connection.
In case you are having an issue accessing the Visible browser from your desktop check if there is a connection issue on your Wifi, and then you can try to do a router reset.
- Simply switch off the router and unplug it from all the devices and power supply.
- Wait for 3 minutes and then plug it in again.
- Now wait for the signal to come back and now connect to the internet through it.
Check whether you are able to solve the connection issue. If you still get a connection issue then contact the local service provider to get the issue checked.
2. Check Visible Server Status
There might be a server issue in the Visible network or there could be excessive traffic due to which Visible is showing the error message.
You can wait for some time and let the technical team fix the issue and then try to open Visible again. But before you open make sure to check the server status of Visible.
3. Disable VPN
If your system has been set up to use a VPN, you must disable it before you open the Visible website or app on your device.
The use of VPNs commonly causes service requests to be interrupted.
Furthermore, servers are misled by VPNs’ fake locations, which leads them to mark service requests as spam.
You should be able to purchase plans and devices from Visible without encountering any issues after turning off or uninstalling the VPN from your device.
If a service provider is providing your VPN, get in touch with them and ask them to add Visible to their whitelist.
4. Try Another Payment Method
If you are getting the “An Error Has Occurred” message while purchasing from the Visible website or app then try to use a different payment method from the one that you have been trying with. Visible might be having issues trying to accept your credit card.
In that case, you can shift to Paypal payment and buy the device or plan from there. If you are seeing the error message while trying to buy from Visible using your Paypal account then try using your Credit card and you will be able to buy from Visible without having any issues.
5. Delete Cache for Browser
You can also try to clear the browser cache and then try to open the Visible and buy something. The browser cache folders might have stored cookies or junk files due to which you might have been having issues trying to buy a plan or phone through the website.
Clear Browser Cache for Google Chrome
- Open Google Chrome.
- Click on the three dots at the top right corner.
- Select More Tools.
- Click on Clear browsing data.
- Check all the boxes.
- Click on Clear data.
Clear Browser cache for Microsoft Edge
- Open Microsoft Edge and go to Settings.
- Select Privacy, search, and Services.
- Select Choose what to clear under it and select Clear browsing data.
- Click on Clear browsing data now.
- Under Time range select a time range that you want to clear the data for.
- Click on Cookies and other site data, and then select Clear Now.
6. Delete Cache for Visible App
The next thing you can attempt is to delete the Visible app’s cache. You must do this because the cache folders contain junk and corrupted data, which may cause the Visible app to show an error message.
Clear Cache for Android
- Go to Settings on your device.
- Open Apps.
- Select Manage Apps.
- Navigate to the Visible App and tap on it.
- Tap on Clear Data or Clear Cache.
Clear Cache for iPhone
- Go to iPhone settings.
- Go to General.
- Find the Visible App and click on that.
- Tap on the Offload App button.
- Again Reinstall the Visible app.
7. Update the Visible App to the Latest Version
You should also ensure that your smartphone is running the latest version of the Visible app. Visible updates their app on a regular basis to keep the app up to-date and working efficiently.
If there is a bug in the app that is causing the issue where you are seeing the error message. You will need to update it to the most recent version to resolve the problem.
You can update to the newest version by navigating to your device’s App Store or Play Store and then updating the Visible app from there.
8. Contact Visible Support Team
After you have tried all the fixes above you should be able to fix the issue of the error message, “An error has occurred. Please try again later” when you are trying to open the Visible website or the app and try to buy a plan or phone.
However, if you still see the error message then you will have to talk to the Support Team of Visible and they will be able to help you out.