The Airalo app is a popular mobile application that allows users to purchase and manage mobile data plans while travelling. However, some users may encounter an “Unknown Error” issue while using the Airalo app.
This error message can be frustrating as it prevents users from accessing the app’s features. If you come across this error, it is recommended to follow the troubleshooting steps provided by Airalo or contact their support team for assistance.
They will be able to help you resolve the Unknown Error and get you back to using the app smoothly.
What Causes Airalo App Unknown Error
The Airalo app’s unknown error can be caused by an unstable internet connection, outdated app version, device incompatibility, server issues, or corrupted cache and data.
Below is a detailed explanation of what causes the Airalo App’s unknown error:
1. No Stable Internet Connection
If your device doesn’t have a stable internet connection or is too slow, it can prevent the Airalo app from working properly, leading to an unknown error.
Make sure you have a strong and stable internet connection.
2. Outdated App Version
If you’re using an outdated version of the Airalo app, it might not be compatible with the latest software on your device.
This can result in unexpected errors. Try updating the app to the latest version available in your app store.
3. Device Compatibility
The Airalo app may not be fully compatible with your device’s operating system or hardware.
The app may encounter unknown errors if you’re using an older or less common device. Check if your device meets the minimum requirements for running the Airalo app.
4. Server Issues
Sometimes, the problem might be with something other than your device or app but with the Airalo server.
If the Airalo server is experiencing technical difficulties or undergoing maintenance, it can cause unknown errors. In such cases, you can try again after some time. This might help you fix the issue.
5. Cache And Data Issues
Over time, the app’s cache and stored data can become corrupted or outdated, leading to unexpected errors. Clearing the app’s cache or reinstalling the app can help resolve such issues.
How To Fix Airalo App Unknown Error
To fix Airalo app unknown errors, try restarting the device, updating the app and phone software, ensuring device compatibility, and contacting Airalo’s customer support if needed.
Below Is a detailed Explanation of how to Fix the Airalo App’s Unknown Errors:
1. Restart Your Device
Sometimes, a simple restart can solve the problem. This can help clear any temporary issues causing the error.
To restart your device in iOS, press and hold the Power and Volume Down buttons simultaneously until the red slider appears.
Slide the slider from left to right to turn the device off. Once it’s off, press and hold the side button until the Apple logo appears.
In Android, press and hold the Power and Volume Down buttons simultaneously until the “Reboot/Restart” option appears on the screen.
Tap on it to turn off the device. Wait a moment, then turn it back on by pressing the Power button.
2. Close and Re-Open the Airalo App
To resolve unknown errors in the Airalo app, close the app completely on your device.
Remove it from the recent taskbar by swiping it up from the bottom (iOS) or using the app switcher (Android). Then, relaunch the Airalo app and check if the issue has been resolved.
3. Update The App
Check if there is an update available for the Airalo app. App updates often include bug fixes and improvements that can resolve errors.
Go to the app store on your device, search for “Airalo,” and see if there is an option to update the app. If there is, tap on it to install the latest version.
4. Update The Phone Software
To address unknown errors in the Airalo app, ensure that your device’s software is up to date. Outdated software can cause compatibility issues, glitches, and malfunctions.
Check for any available updates in your device’s settings and install them to resolve the Airalo app error.
To Update Your Phone Software and Resolve Issues with The Airalo App, Follow These Steps:
- Open the settings on your device.
- Look for the “Software Update” option.
- Tap on it to check for available updates.
- If an update is available, download and install it.
- Wait for the update process to complete.
- Restart your device if prompted.
- Launch the Airalo app and check if the error is resolved.
5. Check For Device Compatibility
Sometimes, due to no device compatibility, it can cause an Airalo App Unknown Error. So, you must check if your device is compatible with Airalo.
The Phone Brands That Airalos support are:
- Apple
- Samsung
- Google Pixel
- Hammer
- Honor
- Huawei
- Motorola
- Nokia
- OnePlus
- Oppo
- Sony
- Xiaomi
6. Check Your Internet Connection
The Airalo app requires an internet connection to work properly. Make sure you are connected to a stable and reliable Wi-Fi network or have a good cellular data signal.
If your internet connection is weak or unstable, it can cause errors in the app. You can try moving closer to your Wi-Fi router or restarting your modem/router to improve the connection.
7. Clear App Cache
If the error persists, you can try clearing the app’s cache. The cache is a storage space where temporary data is stored, and sometimes it can become corrupted, causing issues. Keep in mind that clearing the cache will not delete any of your personal data.
Clear Cache for Android
- Go to Settings on your device.
- Open Apps.
- Select Manage Apps.
- Navigate to Airalo and tap on it.
- Tap on Clear Data or Clear Cache.
Clear Cache for iPhone
- Go to iPhone settings.
- Go to General.
- Find the Airalo App and click on that.
- Tap on the Offload App button.
- Again Reinstall the Airalo app.
8. Uninstall and Reinstall The App
If none of the previous steps work, uninstall and reinstall the Airalo app. This process will remove the app from your device and install a fresh copy.
To do this, find the Airalo app on your device, press and hold its icon, and look for the option to uninstall or remove it.
After the app is uninstalled, go to the app store, search for “Airalo,” and reinstall it.
9. Contact Airalo Customer Team
Suppose you have tried all the solutions mentioned above, and none of them have resolved the issue with Airalo not working on your device.
In that case, contacting the Airalo support team for further assistance is advisable.
To Contact Airalo’s Customer Care, You Can Follow These Steps:
- Visit the Airalo Help Center at https://www.airalo.com/help.
- Scroll down to the bottom of the page.
- Look for the “Contact Us” section.
- Click on the “Contact Us” link.
- You will be redirected to the contact page.
- Fill in the required details, including your name, email address, and message.
- Select the relevant category and subcategory for your inquiry.
- Type your message or question in the provided text box.
- Click the “Submit” button to send your inquiry to Airalo’s customer care.
- Wait for a response from the Airalo support team via email or other communication channels provided.
