Experiencing issues with your Voxi service while travelling abroad can be quite inconvenient, especially when you’re relying on it to stay connected with friends, family, or work.
Voxi offers options for international roaming, but sometimes, you might run into difficulties such as an inability to use data, make calls, or send texts.
This guide will provide you with a series of troubleshooting steps to help you fix common problems with Voxi not working abroad.
Why VOXI Not Working Abroad?
Voxi not working abroad could be due to several reasons:
- Roaming Not Enabled: Your roaming settings may not be activated. Roaming needs to be turned on to use your phone abroad.
- No Roaming Package: You might not have the correct roaming package or add-on for the country you are visiting.
- Network Compatibility: The local networks may not be compatible with your mobile device or may not have an agreement with Voxi.
- Outdated Carrier Settings: Your phone might have outdated carrier settings that need an update to work with international networks.
- Billing Issues: There could be restrictions on your account due to unpaid bills or billing errors.
- SIM Card Activation: If you recently got a new SIM card, it might not be fully activated or registered for international use.
- Device Settings: Incorrect device settings can prevent your phone from connecting to local networks abroad.
- APN Settings: Incorrect Access Point Name (APN) settings can disrupt data usage abroad.
- Local Restrictions: Some countries have specific restrictions or regulations that might affect mobile services for foreign phones.
- Technical Glitches: Sometimes, temporary technical glitches can cause services to stop working.
How To Fix VOXI Not Working Abroad
To Fix VOXI Not Working Abroad, first, verify Data Roaming is enabled on your phone. Then verify your account and plan status. If it is all in place, try resetting your network and manually configuring the APN Settings.
1. Enable Roaming
You need to enable Data Roaming to use VOXI in other countries. Follow the steps to enable Data Roaming.
For Ios:
- Go to “Settings” > “Cellular“.
- Tap “Cellular Data” Options.
- Make sure that “Data Roaming” is turned on.
For Android:
- Go to “Settings“ > “Connections “> “Mobile” networks.
- Make sure “Data roaming” is toggled on.
2. Check VOXI Account
Verify that your VOXI account is in good standing and that you have an appropriate roaming package active.
- Go to the “VOXI website” and click on “Log In” at the top right.
- Enter your phone number and password to access your account.
- Click on “My Account” and go to “Account Settings” to view details like your personal info, password, marketing preferences etc.
- Go to “My Usage” to see your monthly data usage, minutes used, texts sent.
- Go to “My Bills” to access your monthly bills and payment history.
- Click on “Roaming Add-Ons” to check any international roaming packs you may have purchased.
3. Check That Particular Country Availability
Check if your destination is covered by VOXI’s inclusive roaming allowances. If not, choose either a European or Global Roaming add-on based on where you are travelling. Or add roaming credit to your account. This will enable you to use your VOXI service abroad.
The roaming add-on you need with VOXI depends on where you are travelling.
If you are travelling to Zone A:
- Republic of Ireland
- Isle of Man
- Iceland
- Norway
You can use up to 20GB of your inclusive UK data allowance in these destinations. Unlimited minutes, texts, and MMS are also included. No need to purchase a roaming pass.
For travelling to Zone B (European Countries):
- Any EU country
- Åland Islands
- Azores
- Canary Islands
- French Guiana
- Guadeloupe
- Martinique
- Mayotte
- Reunion
- Saint Barthélemy
- Saint Martin
- San Marino
- Vatican City
You will need to purchase a “European Roaming Pass” from VOXI to use your phone service.
For all other international destinations not listed above, you have two options:
- Purchase a “Global Roaming Extra” from VOXI
- “Top up your VOXI account balance with credit” to use for roaming
4. Update The Device Software
Updating Device software will fix any bugs or issues related to Network and other mobile applications.
For iOS:
- Go to “Settings” > “General” > “About.“
- If an update is available, you’ll see an option to update your carrier settings.
For Android:
- Go to “Settings” > “About phone “> “Software update.“
- Download and install any available updates.
5. Reset The Network Settings
Resetting Network settings will provide you with a clean slate and reconfigure the network.
For iOS
- Go to “Settings“ > “General“ > “Reset.“
- Tap “Reset Network Settings” (this will reset all network settings, including Wi-Fi passwords, VPN, and APN settings).
For Android
- Go to “Settings“ > “General management“ > “Reset.“
- Tap “Reset network settings” and confirm.
6. Manual Network Selection
Sometimes manually selecting the network will fix the communication error with service provider.
For iOS:
- Go to “Settings” > “Cellular “> “Network Selection.“
- Turn off Automatic and manually select a network.
- Wait for the device to find available networks, then select “VOXI” or the partner network that VOXI uses abroad (like Vodafone).
- Allow some time for your iPhone to connect to the network.
For Android
- Go to “Settings” > “Connections“ > “Mobile networks“ > ‘Network operators.“
- Disable the “Select automatically” option to start a manual search for networks.
- Search for networks and manually select one.
- Wait for the device to find available networks, then select “VOXI” or the partner network that VOXI uses abroad (like Vodafone).
- Allow some time for your iPhone to connect to the network.
7. Check The APN Settings
If you have an incorrect “APN Setting“, you will get the network error.
For iOS:
- Go to “Settings” > “Mobile Data“ > “Mobile Data Network“. Use the following settings:
- Name: Vodafone internet
- APN: pp.vodafone.co.uk
- Username: wap
- Password: wap
- MMSC: http://mms.vodafone.co.uk/servlets/mms
- MMS Proxy: 212.183.137.012:8799
- Authentication Type: None
- APN Type: default,mms,supl
For Android
- Go to “Settings” > “Wireless & networks“ > “Mobile network“ > “Access Point Names“.
- Press the “menu button” and choose to “add new APN“. Use the following settings:
- Name: Vodafone internet
- APN: pp.vodafone.co.uk
- Username: wap
- Password: wap
- MMSC: http://mms.vodafone.co.uk/servlets/mms
- MMS Proxy: 212.183.137.12
- MMS Port: 8799
- Authentication Type: None
- APN Type: default,mms,supl
