If you’ve cracked the screen of your T-Mobile phone, you may be wondering if the carrier offers screen repair services.
The good news is that T-Mobile does offer screen repair services for certain phone models, but the cost and availability of these services can vary.
In this article, we’ll walk you through the step-by-step process of getting your T-Mobile phone’s cracked screen repaired, including how to check if your phone is eligible for repair, how to get a repair quote, and how to schedule a repair appointment.
Does T-Mobile Repair Cracked Screens?
Yes, T-Mobile Repairs the cracked screen but you will need to have an insurance or Protection plan from T-Mobile to get your Phone’s cracked screen repaired. It’s important to note that not all types of damage are covered by T-Mobile’s warranty. Screen damage and liquid damage are not covered under the warranty, so T-Mobile can’t exchange devices with this damage. If you have insurance or a protection plan, you may be able to get your screen repaired or replaced through that program.
![use protection 360 to repair T-Mobile cracked screen](https://networkbuildz.com/wp-content/uploads/2023/11/use-protection-360-to-repair-T-Mobile-cracked-screen-1024x326.png)
T-Mobile offers a protection plan called Protection<360> that covers accidental damage, including screen repair.
You can get up to five claims in any rolling 12-month period based on the date of the first claim. You must enroll in the plan within 30 days of making a qualified T-Mobile device purchase, lease, or finance, subject to a visual and mechanical inspection.
What is T-Mobile Screen Protector Replacement?
T-Mobile offers various device protection plans that cover accidental damage, loss, and theft of your device. These plans also include screen protector replacement in case your screen protector gets damaged.
![use device protection program of T-Mobile to repair phone screen](https://networkbuildz.com/wp-content/uploads/2023/11/use-device-protection-program-of-T-Mobile-to-repair-phone-screen.png)
If you are a T-Mobile Device Protection customer, you are eligible for unlimited screen protector replacements. This means that if your screen protector gets damaged, T-Mobile will replace it for free.
T-Mobile’s screen protector replacement program is called ToGo. You can get your screen protector replaced at any T-Mobile store.
However, some customers have reported that the ToGo brand that T-Mobile uses for screen protector replacement is of low quality and can crack easily with just a small bump.
If you have T-Mobile’s Protection <360> plan, you can get your device repaired or replaced in the event of hardware service issues, even after the manufacturer’s warranty expires, accidental damage, loss, and theft.
![visit T-Mobile store to get your phone's screen repaired](https://networkbuildz.com/wp-content/uploads/2023/11/visit-T-Mobile-store-to-get-your-phones-screen-repaired.png)
T-Mobile also offers in-store repairs for your device, including screen repairs. If you have T-Mobile’s Device Protection plan, you can get your screen repaired for a fee of $29 at any Assurant-authorized repair centre, which includes T-Mobile service and repair locations. If repair service is not available, T-Mobile will provide a replacement device and collect the appropriate accidental damage service fee/deductible based on the device tier.
Does T-Mobile’s Warranty Cover Cracked Screen?
T-Mobile offers device protection plans that cover cracked screens but the warranty for phones do not cover cracked screen. The Protection<360>® plan covers the repair or replacement of your device in the event of hardware service issues (mechanical breakdown), even after the manufacturer’s warranty expires, accidental damage, and loss and theft.
![file a claim with T-Mobile to get your phone screen repaired](https://networkbuildz.com/wp-content/uploads/2023/11/file-a-claim-with-T-Mobile-to-get-your-phone-screen-repaired.png)
If you have a cracked screen and you have a protection plan or insurance for your phone, you can file a claim with T-Mobile to have it repaired or replaced. Once you file a claim, you will see a list of repair options that you can choose from for a $29 screen-only repair.
How To Use T-Mobile’s Warranty Cover Cracked Screen?
First, check if your device is covered under T-Mobile’s Protection <360>® or Device Protection plans. If you have Protection <360>®, you can get a cracked screen repaired for $10 – $99. For iPhones, the cracked screen deductible is $29. If you have Device Protection and not Protection <360>, then you will have to pay in the range of $10 – $249.
Before you file a claim, make sure to check the condition of your device. T-Mobile won’t exchange devices with screen damage or liquid damage, which are not covered under the warranty. If your device is eligible for a warranty exchange, you can file a claim online or by calling T-Mobile customer service.
![Contact T-Mobile Support to get your Phone's cracked screen replaced](https://networkbuildz.com/wp-content/uploads/2023/11/Contact-T-Mobile-Support-to-get-your-Phones-cracked-screen-replaced-1024x541.png)
Can You Trade in a Cracked Phone to T-Mobile?
The answer is yes, but there are some things to keep in mind.
T-Mobile’s Trade-ins with screen damage may receive partial value, but they don’t qualify for promotions. So, if you’re looking to take advantage of a promotional offer, you’ll need to make sure your phone is in good condition.
![check your phone's trade in eligibility when you are trying to trade a cracked screen phone in T-Mobile](https://networkbuildz.com/wp-content/uploads/2023/11/check-your-phones-trade-in-eligibility-when-you-are-trying-to-trade-a-cracked-screen-phone-in-T-Mobile-1024x458.png)
That being said, T-Mobile will still accept phones with screen damage for trade-in. However, it’s important to note that the value of your trade-in will be lower than if the screen was in good condition.
Can I Trade in an iPhone with a Cracked Screen T-Mobile?
Yes, you can trade in an iPhone with a cracked screen but the value of your trade-in may be affected.
If you’re looking to trade in your iPhone with a cracked screen, it’s a good idea to get an estimate of its trade-in value first. T-Mobile’s website has a tool to check the trade-in value of your device, which can give you an idea of how much your iPhone is worth.
Can I Trade in Samsung with a Cracked Screen T-Mobile?
It is possible to trade in your Samsung device with a cracked screen at T-Mobile.
Before trading in your Samsung device with a cracked screen, you should know the value of your trade-in. T-Mobile states that trade-ins with screen damage may receive partial value, which means that you may not get the full value of your device if it has a cracked screen.
If you have Protection<360>, you may place a Protection<360> claim to repair or replace your damaged device. If you have other Device Protection, you may place a Device Protection claim to replace your damaged device. However, if you do not have any device protection, you may still be able to trade in your device with a cracked screen.