Does T-Mobile Repair Cracked Screen: Step-By-Step Guide

If you’ve cracked the screen of your T-Mobile phone, you may be wondering if the carrier offers screen repair services.

The good news is that T-Mobile does offer screen repair services for certain phone models, but the cost and availability of these services can vary.

In this article, we’ll walk you through the step-by-step process of getting your T-Mobile phone’s cracked screen repaired, including how to check if your phone is eligible for repair, how to get a repair quote, and how to schedule a repair appointment.

Does T-Mobile Repair Cracked Screens?

Yes, T-Mobile Repairs the cracked screen but you will need to have an insurance or Protection plan from T-Mobile to get your Phone’s cracked screen repaired. It’s important to note that not all types of damage are covered by T-Mobile’s warranty. Screen damage and liquid damage are not covered under the warranty, so T-Mobile can’t exchange devices with this damage. If you have insurance or a protection plan, you may be able to get your screen repaired or replaced through that program.

use protection 360 to repair T-Mobile cracked screen

T-Mobile offers a protection plan called Protection<360> that covers accidental damage, including screen repair.

You can get up to five claims in any rolling 12-month period based on the date of the first claim. You must enroll in the plan within 30 days of making a qualified T-Mobile device purchase, lease, or finance, subject to a visual and mechanical inspection.

What is T-Mobile Screen Protector Replacement?

T-Mobile offers various device protection plans that cover accidental damage, loss, and theft of your device. These plans also include screen protector replacement in case your screen protector gets damaged.

use device protection program of T-Mobile to repair phone screen

If you are a T-Mobile Device Protection customer, you are eligible for unlimited screen protector replacements. This means that if your screen protector gets damaged, T-Mobile will replace it for free.

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T-Mobile’s screen protector replacement program is called ToGo. You can get your screen protector replaced at any T-Mobile store.

However, some customers have reported that the ToGo brand that T-Mobile uses for screen protector replacement is of low quality and can crack easily with just a small bump.

If you have T-Mobile’s Protection <360> plan, you can get your device repaired or replaced in the event of hardware service issues, even after the manufacturer’s warranty expires, accidental damage, loss, and theft.

visit T-Mobile store to get your phone's screen repaired

T-Mobile also offers in-store repairs for your device, including screen repairs. If you have T-Mobile’s Device Protection plan, you can get your screen repaired for a fee of $29 at any Assurant-authorized repair centre, which includes T-Mobile service and repair locations. If repair service is not available, T-Mobile will provide a replacement device and collect the appropriate accidental damage service fee/deductible based on the device tier.

Does T-Mobile’s Warranty Cover Cracked Screen?

T-Mobile offers device protection plans that cover cracked screens but the warranty for phones do not cover cracked screen. The Protection<360>® plan covers the repair or replacement of your device in the event of hardware service issues (mechanical breakdown), even after the manufacturer’s warranty expires, accidental damage, and loss and theft.

file a claim with T-Mobile to get your phone screen repaired

If you have a cracked screen and you have a protection plan or insurance for your phone, you can file a claim with T-Mobile to have it repaired or replaced. Once you file a claim, you will see a list of repair options that you can choose from for a $29 screen-only repair.

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How To Use T-Mobile’s Warranty Cover Cracked Screen?

First, check if your device is covered under T-Mobile’s Protection <360>® or Device Protection plans. If you have Protection <360>®, you can get a cracked screen repaired for $10 – $99. For iPhones, the cracked screen deductible is $29. If you have Device Protection and not Protection <360>, then you will have to pay in the range of $10 – $249.

Before you file a claim, make sure to check the condition of your device. T-Mobile won’t exchange devices with screen damage or liquid damage, which are not covered under the warranty. If your device is eligible for a warranty exchange, you can file a claim online or by calling T-Mobile customer service.

Contact T-Mobile Support to get your Phone's cracked screen replaced

Can You Trade in a Cracked Phone to T-Mobile?

The answer is yes, but there are some things to keep in mind.

T-Mobile’s Trade-ins with screen damage may receive partial value, but they don’t qualify for promotions. So, if you’re looking to take advantage of a promotional offer, you’ll need to make sure your phone is in good condition.

check your phone's trade in eligibility when you are trying to trade a cracked screen phone in T-Mobile

That being said, T-Mobile will still accept phones with screen damage for trade-in. However, it’s important to note that the value of your trade-in will be lower than if the screen was in good condition.

Can I Trade in an iPhone with a Cracked Screen T-Mobile?

Yes, you can trade in an iPhone with a cracked screen but the value of your trade-in may be affected.

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If you’re looking to trade in your iPhone with a cracked screen, it’s a good idea to get an estimate of its trade-in value first. T-Mobile’s website has a tool to check the trade-in value of your device, which can give you an idea of how much your iPhone is worth.

Can I Trade in Samsung with a Cracked Screen T-Mobile?

It is possible to trade in your Samsung device with a cracked screen at T-Mobile.

Before trading in your Samsung device with a cracked screen, you should know the value of your trade-in. T-Mobile states that trade-ins with screen damage may receive partial value, which means that you may not get the full value of your device if it has a cracked screen.

If you have Protection<360>, you may place a Protection<360> claim to repair or replace your damaged device. If you have other Device Protection, you may place a Device Protection claim to replace your damaged device. However, if you do not have any device protection, you may still be able to trade in your device with a cracked screen.

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Sebanti Das

Sebanti is a content blogger with a passion for all things social media and technology. With years of experience in creating engaging and informative content, she has a deep understanding of how to use social media platforms to connect with audiences. Whether it's analyzing the latest tech trends, uncovering advanced features on social media apps, her articles are good source for anyone to stay up-to-date in the tech and social media space.