Experiencing issues with your PlayStation VR2 (PSVR2) Sense controllers can be frustrating, especially when you’re all set for an immersive gaming session.
Pairing problems are common and can often be resolved with a few troubleshooting steps.
In this blog post, we’ll guide you through detailed steps to fix issues with your PSVR2 Sense controllers not working or pairing correctly.
How To Fix PSVR2 Sense Controller Pairing Issues
Step 1: Check the Basics
Before diving into more complex solutions, ensure that the basics are covered:
- Make sure your PSVR2 Sense Controller and console are powered on.
- Confirm that your Sense controllers are charged. If the battery is low, charge them using a USB-C cable.
- Check for any physical damage to the controllers or USB ports that might be causing connection issues.
Step 2: Restart Your Devices
A simple restart can often resolve electronic glitches:
- Turn off your PSVR2 Sense Controller and PlayStation console.
- Unplug the power cable from the console and wait for a couple of minutes.
- Reconnect the power cable and turn on both the console and the Sense Controller.
- Attempt to pair the controllers again.
Step 3: Reset Your Sense Controllers
To reset the PlayStation 5’s DualSense controller, which can help resolve issues with pairing or technical misconfigurations, follow these concise steps:
- Power off your PS5 console.
- Locate the small reset button on the back of the controller near the L2 shoulder button.
- Use a small tool (like a paperclip) to press and hold the reset button for about 5 seconds.
- Release the reset button.
- Connect the controller to the PS5 with a USB cable and press the PS button to pair it again.
This process will reset the controller to its factory settings.
Step 4: Update The Firmware
Outdated firmware can cause connectivity issues. So update to the latest version to avoid unnecessary fixes.
To Update Firmware:
- Navigate to the “Settings” menu on your PlayStation console.
- Select “Devices” and then “PlayStation VR”.
- Look for any available updates for your PSVR2 Sense Controller and Sense Controller.
- Download and install any updates, then try pairing the controllers again.
Step 5: Clear Bluetooth Devices List
Too many Bluetooth devices paired with your console can cause interference:
- Go to “Settings” on your console.
- Select “Devices” and then “Bluetooth Devices”.
- Remove any unnecessary devices from the list, leaving only your PSVR2 headset and Sense controllers.
- Try pairing the controllers again.
Step 6: Pair Controllers Manually
If automatic pairing fails, pair the controllers manually:
- Go to the “Settings” menu on your console.
- Select “Devices” and then “Bluetooth Devices”.
- Press and hold the “Create” button (or the equivalent button on your controller) and the“PS” button simultaneously until the controller light starts to flash.
- Select the controller from the list of Bluetooth devices on your console to complete the manual pairing.
Step 7: Restart PS5 without Internet
Several users have found success with the following sequence when experiencing issues with their Sense Controller and PS5:
- Disconnect your all Sense Controller connected to the PS and power down your PS5 completely.
- Start up your PS5 without the Sense Controller connected.
- Activate both Sense controllers and enter a game of your choice.
- After doing so, reconnect your Sense Controller.
Step 8: Restart Internet Connection
Occasionally, an overloaded internet connection can prevent your PlayStation console from syncing properly with the internet and the Sense Controller.
- To address this, power down your modem by pressing the power button commonly found on the device.
- After restarting, Pair the Sense Controller and verify the audio functionality on your system. Then, re-establish your network connection by enabling Wi-Fi or reconnecting the Ethernet cable.
Step 9: Turn On With LAN Cable
Sometimes there might be an issue with your WiFi connection or you might be in the low bandwidth range and the system has an issue with connecting to the internet.
So connect your PlayStation with an Ethernet cable, so that there is no disturbance for the signal and check your Sense Controller.
- For safety and to prevent any potential connection issues, turn off your PS5 console and your router before connecting them.
- Turn on your router and wait for it to fully boot up and establish an internet connection.
- Plug one end of the Ethernet cable into a free LAN port on your router.
- Connect the other end of the Ethernet cable to the LAN port on the back of your PS5 console.
- Power on your PS5 console and try to pair the Sense Controller.
Step 10: Check for Interference
Wireless interference from other devices can disrupt pairing:
- Turn off other wireless devices in the vicinity or move them away from your console and PSVR2 Sense Controller.
- Avoid large metal objects and electronic devices between your controllers and console as they can block signals.
- Try pairing the controllers again once you’ve minimized potential interference.
Step 11: Toggle Feedback Settings
Many users reported that modifying Feedback settings in the PS5 console fixes the issue. Yet it is temporary, still, you can go with the option.
- First, ensure your PSVR2 is connected to your console.
- Check that your controller is fully charged and synced with your PS5.
- Navigate to “Settings” > “Accessories“, then choose the “Controller (General) “option.
- Select “Trigger Effect” Intensity and switch it off.
- Reactivate the “Trigger Effect” Intensity setting.
- It’s been noted in discussions that this approach has resolved issues for at least two users, with their Sense controllers functioning correctly over an extended period.
Step 12: Disable and Re-enable Bluetooth
Interference from other connections, such as Bluetooth and wireless sharing, can sometimes result in technical difficulties, potentially leading to issues with the Sense Controller’s functionality.
- Access “System Settings” > “Accessories” > “General” > “Advanced Settings” and select “Turn Off Bluetooth.“
- Power cycle your console.
- Reconnect your DualSense controller using a USB cable and revert to the settings to reactivate Bluetooth.
Step 13: Inspect the Port and Sense Controller
The problem may stem from hardware, such as a malfunctioning USB port or a defect in the Sense Controller itself.
- Detach the Sense Controller from paring and connect a different Sense Controller to see if it functions properly.
- Should the alternative Sense Controller also fail to work, this could indicate a problem with the Bluetooth sensor port.
- However, if the second Sense Controller operates without issue, verify the original Sense Controller’s functionality by connecting it to other devices, such as a laptop or PC.
Step 14: Contact Customer Support
If none of the above steps work, there may be a hardware issue:
- Reach out to respective customer support for further assistance.
- Provide them with details of the steps you’ve already taken to resolve the issue.
- If necessary, arrange for the repair or replacement of your Sense controllers.
- You can also reach out to them via social media such as Instagram, and Facebook.