Are you also wondering if Vivid Seats is legitimate and safe to use?
If so, you have come to the right place for answers.
Vivid Seats is a popular ticket marketplace that allows users to buy and sell tickets to live events.
With the recent resurgence of live events in the past months, many have started wondering if it is safe to buy and sell your tickets on the platform.
We are here with a detailed article to answer exactly these questions, so read on to find out more!
Is Vivid Seats Legit?
To put it simply, yes Vivid Seats is a legitimate platform and safe for the most part.
It is a reputed company that facilitates the buying and selling of tickets from individual resellers as well as ticket brokers on its platform.
Transactions made on their platform are completely secure and safe.
However, there are some things to take into consideration when buying or selling tickets on their platform.
Should I Buy Tickets From Vivid Seats?
If you are wondering whether you should buy tickets from Vivid Seats or not, we are here with a detailed answer.
Yes, you can buy tickets from Vivid Seats as it is a legitimate platform and facilitates safe transactions.
Vivid Seats Pros for Buyers
The prices of tickets offered on Vivid Seats are often more affordable than other competitor sites, and they offer a 100% Buyer Guarantee that includes important things like ticket validity and authenticity guarantee, timely delivery, and even compensation.
In fact, Vivid Seats offers Allianz Ticket Protection which provides insurance to the buyer in case they are unable to make it to the event that they bought the ticket for.
Moreover, Vivid Seats also claims that they have a robust vetting process to ensure that their sellers are legitimate with the help of their anti-fraud team which confirms the authenticity of each ticket being sold on their platform.
They also have strong policies against speculative selling, which is the act of selling tickets that the reseller does not actually have.
All these measures are put in place by Vivid Seats to ensure that the buyer is satisfied with their experience on the platform.
Vivid Seats Cons for Buyers
While Vivid Seats has many measures in place to ensure a safe and legitimate experience for the buyer, there are a few important things to consider.
Vivid Seats is a reselling platform, which means that the tickets being sold there are not directly from the event organizers or providers themselves.
This means that you run a risk of your ticket not being considered valid at the event.
Moreover, an incredible amount of users and buyers from the platform have come forward to talk about their unsatisfactory experiences regarding reaching out to customer support for help with their tickets.
In fact, there have been many complaints about the poor quality of their customer support.
Buyers have also had experiences of being scammed out of their money by sellers on the platform.
While Vivid Seats may have robust measures to prevent such fraudulent behavior, it seems they are unable to get every one of them.
Moreover, buyers have often stated the platform’s unwillingness to assist them with these instances of scams.
While one can argue that the individual possibility of being scammed on a resale site is always there, Vivid Seat’s poor quality of customer service adds another factor that poses a big risk.
Besides that, while the face price of tickets often seems much more affordable to buyers, the hidden fees like service charges that are associated with the tickets often hike up the final price a lot more, and the buyer has no option to view these charges or the final price until the very last step of the payment process.
Should I Sell Tickets on Vivid Seats?
Were you wondering if you should sell your tickets on Vivid Seats?
If so, we are here with a detailed answer to help your decision.
Yes, Vivid Seats is a safe and legitimate platform to sell your tickets.
Vivid Seats Pros for Sellers
Vivid Seats is a highly recommended place for individuals to put up their tickets for sale as it facilitates safe and secure transactions.
In fact, there are some measures in place to protect sellers from potential issues that they may face while selling tickets.
For example, if you accidentally sent the wrong tickets to the buyer, Vivid Seats will initiate a good faith effort to try and retrieve the incorrect tickets when you provide the correct ones.
Moreover, the seller fees that Vivid Seats charges its seller is only 10% of the selling price, which is actually much lower than other resale sites.
In fact, this 10% charge is an industry minimum and will be automatically deducted from the buyer’s payment to you so that you do not need to worry about any additional payments.
Listing your ticket on Vivid Seats for sale is also completely free of charge, which means that you do not have to pay them anything unless your tickets are bought by a buyer.
Vivid Seats Cons for Sellers
While Vivid Seats may be an attractive option to sell your tickets on, there are some things to take into consideration.
While good faith efforts are made by Vivid Seats to retrieve the tickets you sell in case of any errors, they do not provide a guarantee that they will be successful in their efforts or can even fulfill your request.
Moreover, as mentioned earlier, customer support is also infamously poor amongst users, with many stating that they had terrible experiences while trying to reach out to them for help.
If you are not a Large Reseller on Vivid Seats, you may also be limited from selling your tickets for certain events as well.
This is because the platform may allocate some events to be exclusively for Large Resellers.
As such, if your ticket was for such an event, you will not be able to sell them on Vivid Seats.