Are you encountering the perplexing issue of a black screen with sound while using Xfinity Stream?
It’s an all-too-common problem that can disrupt an otherwise enjoyable streaming session.
In this article, we provide you with practical solutions to help you fix the issue.
How To Fix Xfinity Stream Black Screen With Sound?
You should try lowering the resolution and ensure that the software is up to date.
Down below, we have discussed the solution in step-by-step detail.
1. Check Your Connections
Before delving into more complex solutions, ensure that all cables connected to your TV and any associated devices are secure.
Loose HDMI cables can sometimes cause a black screen while still allowing sound to play.
2. Restart Your Device
A simple restart can often resolve temporary glitches.
Power off your TV and any connected devices, then unplug them for a few minutes.
Plug everything back in and turn on the devices to see if the issue has been resolved.
3. Lower the Resolution
If you’re experiencing a black screen on your Xfinity device, one of the suggested fixes is to lower the resolution.
You can do this by pressing “Exit” three times on your Xfinity remote followed by “720”.
This will force the box into a lower resolution of 720p, which may resolve the black screen issue.
4. Check for Software Updates
Ensure that your Xfinity Stream app and any associated devices, such as your smart TV or streaming box, are running the latest software updates.
Outdated software can lead to compatibility issues that might cause a black screen while audio continues to play.
By updating to the latest versions, you can patch any known bugs or glitches that may be contributing to the problem.
steps to Xfinity Stream App on your device:
- Go to the “App Store (iOS) “or “Google Play Store (Android).“
- Search for the “Xfinity Stream app.“
- If an update is available, download and install it.
5. Clear Xfinity Stream App Cache
Accumulated cache in the Xfinity Stream app can lead to performance issues, including a black screen with sound.
Clearing the cache removes temporary data that may be corrupt or outdated, potentially resolving the black screen issue.
This step ensures that the app runs more smoothly by forcing it to download fresh data and can often fix unexpected behavior.
Here are the steps to Xfinity Stream App Cache:
- For Android: Go the “Settings “> “Apps” > Click on “Xfinity Stream App” > “Storage” > “Clear cache”
- For iOS: “Settings” > “General” > “iPhone Storage” > “Offload App“
6. Try a Different Browser or Device
If you’re accessing Xfinity Stream via a web browser, the issue may be related to browser compatibility.
Trying a different browser can determine if the problem is specific to the one you’re currently using.
Additionally, switching to a different device altogether, such as a smartphone or tablet, can help you identify if the issue is isolated to your original device or if it’s a broader service-related problem.
7. Contact Xfinity Support
If none of the above steps work, there may be a more complex issue at play. Contact Xfinity customer support for further assistance.
