Are you trying to call using the Visible service and facing a call failed issue every time?
It is very frustrating when you are on call talking about something important but suddenly the call drops and the screen displays Call Failed.
Visible by Verizon is a network operator that works on Verizon’s 5G and 4G LTE network towers. It is a popular choice of service provider if you are looking for unlimited plans at affordable prices.
The sound of unlimited plans at affordable rates is a good enough reason to use the service but the call failed issue is disappointing.
Many users have reported that the call drops when they are in the middle of the call and they hear a beep sound with “Call Failed” displayed on the screen.
Although it is annoying, you can still fix the issue by following the methods described in this guide.
This guide will discuss why the Visible wireless call failed and how you can fix it.
Why Visible Wireless Call Failed?
Your Visible wireless call is failing due to reasons such as Wi-fi calling enabled on your phone, network issues in your area, temporary glitches or bugs on your phone and the physical SIM is not inserted correctly.
Below are the detailed reasons for the Visible wireless call failed issue:
1. Wi-fi Calling Is Enabled
This is one of the most common reasons for the calls to drop or call failed issue.
If Wi-fi calling is enabled on your phone then the calls and texts are received over a wireless network instead of a cellular network.
This interrupts the Visible network when you are connected to a local Wi-fi resulting in a call failed issue.
2. Network Issues
Another reason for the call failure issue is not getting a stable or strong network in your area.
If you have recently switched to Visible then it is suggested that you first check the network coverage in your area.
Sometimes, temporary network issues can also cause fluctuations in signal which will ultimately lead to call failure issues.
3. Temporary Issues With Your Phone
Sometimes the temporary issues with the phone are also the reason for the calls to fail. These temporary issues include not rebooting your phone and outdated software on your phone.
If the phone is not rebooted then it decreases the performance capacity of your phone and it will be ineffective to make calls or texts.
When you have an outdated operating system on your phone then it will not be compatible with the Visible network requirement. So it is important that keep your phone updated.
4. Physical SIM Not Inserted Correctly
When you use the physical SIM on your phone then it may need to be adjusted in the SIM tray as it can sometimes get loose or is not pushed all the way through.
In such cases, the SIM will not be detected or in the middle of the call, the SIM will not receive a Visible network.
How To Fix Visible Wireless Call Failed?
To fix the Visible wireless call failed issue, ensure Wi-fi calling is disabled, check the Visible network coverage in your area and reset your network settings when required. Also, reboot your phone, keep the operating system updated and ensure the physical SIM is inserted correctly.
The fixes for the Visible wireless call failed issue are discussed in detail below:
1. Disable Wi-fi Calling
Wi-fi calling is most suitable for remote areas where you cannot get a cellular network so instead wireless network is used for calling.
When you are in a Visible network coverage area and still have Wi-fi calling enabled then it can interfere with the Visible cellular network leading to a call failed issue.
Ensure that you disable the Wi-fi calling on your phone and use it only when there is no cellular network.
To disable Wi-fi Calling on iPhone, follow the steps mentioned below:
- Open the “Settings” on your phone.
- Scroll down to “Phone” and tap on it.
- Navigate to “Wi-fi Calling” under the Calls section and tap on it.
- Toggle “Off” the Wi-fi Calling On This iPhone option.
To disable Wi-fi Calling on Android, follow the steps mentioned below:
- Open the “Settings” on your phone.
- Scroll down to “Connections” and tap on it.
- Tap on “Wi-fi Calling”.
- Toggle “Off” the Wi-fi Calling.
On some Android phones, you can disable Wi-fi Calling from quick settings:
- Swipe down from the top of the screen.
- Tap on Wi-fi calling icon to turn it off.
2. Check Visible Network Coverage
You should check the Visible network coverage in your area and ensure you are in the covered area.
You can check it by looking at the signal bars on your phone which will show the strength of the network.
Another way to check is to see the network coverage map of the Visible network.
If you are in an area with no network then the signal strength will drop from time to time which will result in call failure.
3. Reset Network Settings
If you are in an area where you receive Visible network but the call failed issue persists then you can reset network settings on your phone.
This will also resolve any temporary network issues in your phone.
To reset network settings on your iPhone, following are the steps:
- Open “Settings” on your phone.
- Tap on “General”.
- Select “Reset”.
- Tap on “Reset Network Settings”.
- Enter your device passcode when prompted.
- Confirm reset for network settings.
To reset network settings on your Android, following are the steps:
- Open “Settings” on your phone.
- Tap on “System” or “System & Updates”.
- Select “Reset Options” or “Reset”.
- Select “Reset Wi-Fi, mobile & Bluetooth”.
- Select and Confirm Reset.
To reset network settings on your Samsung (Android), following are the steps:
- Open “Settings” on your phone.
- Tap on “General Management”.
- Select “Reset Options”.
- Tap on “Reset Network Settings”.
To reset network settings on your Google Pixel (Android), following are the steps:
- Open “Settings” on your phone.
- Tap on “Advance”.
- Select “Reset Options”.
- Tap on “Reset Network Settings”.
Note: Resetting network settings will erase your Wi-Fi and password so remember the details when you connect again after resetting.
If a network issue is a reason for the call failure then you can also refresh the network by turning the airplane mode on and waiting for some time then turning it off again.
This will refresh your network and resolve any temporary issues with the network.
To enable Airplane mode on your phone, following are the steps:
- Open the “Control Center” or “Quick Settings” on your phone.
- Look for the “Airplane” icon and tap on it.
- Wait for at least 30 seconds.
- Tap on the “Airplane” icon again to turn it off. Wait for the network to restore.
4. Restart Your Phone
If you still face the Visible wireless call failed issue then the issue is with your phone. The best thing to do is restart your phone which will allow it to reboot.
When you reboot the phone it allows the phone to resolve any trouble with call signals and clears background apps and memory problems. It will also improve the performance of your device.
To restart iPhone, follow the steps mentioned below:
- Press and hold the volume up or down button along with the Sleep/Wake button on the side.
- “Slide power off” will appear on the screen. Slide the bar to turn off the phone.
- Wait for 30 seconds to let the screen go blank.
- Restart your phone by pressing the Sleep/Wake button on the side till the Apple logo appears on the screen.
To restart Android, follow the steps mentioned below:
- Press the power button on your phone.
- When the menu appears, tap on “Power off”.
- Wait for the phone to switch off completely.
- Press the power button again to start your phone till the screen is lit.
5. Update Your Phone
Ensure that you are using the latest version of the software on your phone otherwise, it will not be compatible with the Visible app.
The updates also resolve any bugs or glitches and improve the performance of your phone.
To update the Operating System of your device:
- Go to “Settings” on your device.
- Check for Software Update (iOS Users) and System Update (Android Users).
- If an update is available then tap on “Download” and “Install”.
6. Re-insert SIM Card
If you use a physical SIM card then sometimes when the SIM gets loose or is not pushed through properly, the SIM will not work properly.
The SIM will not get detected and you will not receive any network or face issues with it.
To re-insert the SIM card on your phone, following are the steps:
- Open the sim tray of your phone, take out the sim card and clean it to remove any dust or other obstructions.
- Then place the sim card carefully and then close the tray. Now give some time to your phone to access the sim card and receive the signal.
7. Contact Visible Support
If the problem persists even after trying the fixes then you can contact Visible support to assist you with resolving your Call Failed issue.
The support is available 24/7 and you can reach them via chat, Twitter or Facebook.
