Are you tired of constantly seeing the “restart receiver” message on your U-verse TV service?
Dealing with this issue can be frustrating, but fear not, as we have the solutions you need to fix this problem once and for all.
The full error message reads: “U-verse is not available at this time. Please try again later.Restart Receiver”
In this article, we will explore the common reasons behind the “restart receiver” message and provide you with step-by-step instructions on how to troubleshoot and resolve this issue.
How to Fix U-verse Keeps Saying Restart Receiver?
To resolve the issue “Restart receiver” on the U-verse, try restarting the receiver manually, Perform a non-disaster recovery, and lastly check for any physical hard drive issue.
Down below, we have discussed the solution in step-by-step detail.
1. Restart Your U-verse Receiver
The first thing you should try is to restart your U-verse receiver. This should resolve the most common issues with your U-verse receiver.
To restart your U-verse receiver, follow these steps:
- Hold down the Power button on your U-verse remote control for 10 seconds. After 10 seconds, release the button and press it again to restart the receiver.
- The restart process takes 5-8 minutes and will impact any DVR recordings in progress.
2. Check the power cable connection
One common cause is a loose power cable connection to the receiver.
Make sure the cable is firmly inserted into the receiver and secured at the wall outlet.
3. Perform a non-disaster recovery
Refreshing your U-verse receiver’s software with a non-disaster recovery can potentially fix issues without requiring a hardware fix.
Steps to perform a non-disaster recovery:
- Unplug the power cord from the back of the receiver/DVR unit.
- Wait 10 seconds for the device to fully power down.
- Reconnect the power cord and wait for the unit to boot back up, indicated by three white dots appearing on the screen.
- Once the dots appear, unplug the power cord again.
- Repeat steps 3-4 two more times, for a total of three unplug/replug cycles.
- On the third cycle, leave the power cord plugged in after seeing the three dots.
- Allow the receiver to fully restart and check for a gear icon with status bar at the bottom of the screen, confirming successful recovery.
- If the recovery screen does not display after the third cycle, restart the entire process from step 1.
4. Clear the Cache
Clearing the cache on your U-verse receiver can also help fix the issue.
This will clear any temporary files and data that may be causing the issue.
Here are the steps to clear the cache for U-verse:
- Press the Menu button on your U-verse remote control.
- Use the arrow keys to navigate to Options and press OK.
- Navigate to System and press OK.
- Navigate to Clear Cache and press OK.
- Select Yes to confirm that you want to clear the cache
5. Check for a hard drive issue
If the previous steps don’t work, there could potentially be an issue with the receiver’s hard drive.
You can try replacing the hard drive or contacting AT&T support for assistance checking the hard drive status and troubleshooting options.
6. Contact AT&T support
If the constant restart message persists after checking connections and performing a non-disaster recovery, contact AT&T support via phone or online chat.
A representative may be able to remotely access the receiver and diagnose the problem.