Are you coming across the error message “This account has violated our terms of use, and the account and number are no longer available.” on the TextNow app?
TextNow is a mobile application that provides free texting (SMS) and calling (VoIP) services using an internet connection. Users can send and receive multimedia messages, including pictures and videos.
The app allows users to send and receive text messages, make phone calls, and even receive voicemail messages without requiring a traditional cellular phone plan.
It essentially turns your smartphone or tablet into a phone that can operate over Wi-Fi or a data connection. Users can send and receive unlimited text messages to and from other TextNow users for free.
If you are coming across the error message “Error This account has violated our terms of use, and the account and number are no longer available.”, this article will help you understand why it may be happening and what steps you can take to fix the issue and make calls through the TextNow app smoothly.
What Does “This Account Has Violated Our Terms Of Use” Mean On Textnow?
When an account is found to be in violation, TextNow may take various actions, including suspending or terminating the account, to enforce its policies and ensure the integrity of its platform.
The error message “This account has violated our Terms of Use” on TextNow indicates that the account in question has engaged in activities or behaviours that are in violation of TextNow’s terms of usage policies.
Common reasons for an account to be flagged or suspended for violating TextNow’s Terms of Use may include:
- Harassment or Abuse: Sending harassing or abusive messages, calls, or content to other users.
- Spam and Unsolicited Messages: Sending spam, phishing attempts, or unsolicited messages to TextNow users.
- Misuse of Services: Engaging in activities that misuse or abuse TextNow’s services, such as using the platform for illegal or fraudulent purposes.
- Violence or Threats: Making threats of violence or using the platform to promote violent or harmful activities.
- Impersonation: Pretending to be someone else or impersonating another individual or entity.
- Violating Privacy: Sharing personal information without consent or violating the privacy of other users.
- Copyright Infringement: Sharing copyrighted material without proper authorization.
- Use of Prohibited Content: Sharing or distributing prohibited content, such as explicit or adult material, which may be against TextNow’s content guidelines.
When an account is suspended or terminated for violating the Terms of Use, TextNow will notify the account holder and provide information about the specific violation if applicable.
Account holders may have the opportunity to appeal the decision or take steps to rectify the situation, depending on the nature of the violation.
If you use the TextNow app ensure that you understand the terms and policies of the service they are using to ensure compliance. Violating these terms can result in account suspension or other actions taken by the platform to maintain a safe and respectful environment for all users.
How To Fix “This Account Has Violated Our Terms Of Use”On Textnow?
If you receive an error message stating that your “This account has violated our terms of use“, your account has been permanently disabled and you will not be offered the chance to reactivate your account in this instance, and TextNow Customer Support will be unable to re-enable any account in this position.
The TextNow app has strict rules and policies for its terms of usage. the users of the TextNow app must follow and adhere to the guidelines laid down to be able to use the TextNow app without any strikes.
If you receive the error message on your TextNow app stating that your “This account has violated our terms of use, and the account and number are no longer available.”, you can not reinstate it again.
In such a situation, even contacting TextNow customer support will not help. Users will have to create another account on the TextNow app to use TextNow’s services again. You will be unable to use the email address or the same account, however.
1. Verify Your Identity
It is also a possibility that you may not have verified your identity on the Textnow app. If you have not verified your email address, you may receive the same error message with the option to recover your account by verifying your email address.
Enter your email address in the box then click on the Send Verification Email button. A mail will be sent to your email address then. Check your inbox, and then click on the verification link.
You will be redirected to a page to recover your account. Tap on the Continue button and review the terms of use of the TextNow app.
Verify your account by checking the box next to “I have read and agree to the Terms of Service”. Make sure to go through the policies thoroughly. Tap on the Verify Email button.
You have now successfully verified your email ID on the TextNow app. You can log in to your TextNow account and use it again to make calls.
