Are you experiencing frustration with Fidelity Active Trader Pro not working as expected?
Dealing with technical issues can disrupt your trading activities and impact your investment decisions.
In this article, we will address common reasons why Active Trader Pro may not be functioning properly and provide you with actionable steps to troubleshoot and resolve these issues.
How to Fix fidelity active trader pro not working?
To resolve the issue with the Fidelity Active Trader Pro, you should check if the server is facing any issues and ensure that the software is up to date.
Down below, we have discussed the solution in step-by-step detail.
1. Check Your Internet Connection
Active Trader Pro requires a stable and fast internet connection to function correctly.
If your internet is down or your connection is unstable, this could be the reason why Active Trader Pro isn’t working.
Here are some recommended steps to Check Your Internet Connection:
- Power cycle your router/modem.
- Reset device network settings.
- Switch to a wired connection if you are on Wi-Fi.
- Restart router/modem.
2. Check Fidelity Server Status
If you’re experiencing issues with Active Trader Pro, it could be due to problems with Fidelity’s servers rather than the software on your end.
By checking the Fidelity server status, you can determine if there is a widespread outage or maintenance work that’s affecting service availability.
3. Restart Your Device
Restarting your device can resolve a multitude of software issues by clearing temporary files and freeing up system resources that may have become locked or overutilized.
This simple action can often fix glitches and errors by allowing the operating system and Active Trader Pro to reboot and start fresh
4. Update the Active Trader Pro
Ensure that you’re running the latest version of Active Trader Pro, as updates often include bug fixes and enhancements that can resolve existing operational issues.
Updating can patch security vulnerabilities, improve software stability, and introduce new features that may enhance your trading experience.
Here are the steps to update the Active Trader Pro:
- Visit the Fidelity Active Trader Pro® download page.
- Follow the instructions provided to download the latest version of Active Trader Pro®.
- Upon initial login, the upgrade process should be seamless for future versions of Active Trader Pro.
5. Temporarily Disable Firewall
Firewalls can sometimes interfere with the operation of applications like Active Trader Pro by blocking them or certain features within them.
Temporarily disabling these security programs can help determine if they are the cause of the issues you’re experiencing with the trading software.
Here are the steps to Temporarily Disable Firewall:
- Open ‘Control Panel‘.
- Go to ‘System and Security‘ > ‘Windows Defender Firewall‘.
- Click ‘Turn Windows Defender Firewall on or off‘.
- Select ‘Turn off‘ for both private and public networks.
6. Uninstall and Reinstall Active Trader Pro
Uninstalling and then reinstalling Active Trader Pro can rectify issues caused by a flawed installation or corrupted files that may have developed over time.
This process often resolves persistent problems that are not fixed by simpler troubleshooting steps, effectively giving you a clean slate to work from.
Here are the steps to Uninstall and Reinstall Active Trader Pro:
- Close Active Trader Pro.
- Go to ‘Control Panel‘ > ‘Uninstall a program‘.
- Select Active Trader Pro, click ‘Uninstall‘.
- Restart computer.
- Visit Fidelity’s download page.
- Download and install Active Trader Pro.
- Open and log in.
7. Contact Fidelity Support
Reaching out to Fidelity’s customer support provides access to specialized assistance for technical issues with Active Trader Pro.
The support team can offer expert guidance, troubleshoot problems remotely, and inform you if there are any known issues with the platform or updates in progress.
