How To Fix Fidelity Netbenefits Site Is Temporarily Unavailable

Are you encountering the frustrating “site is temporarily unavailable” message when trying to access Fidelity NetBenefits?

It’s a common issue that can disrupt your ability to manage your investments or check on your retirement savings.

In this article, we’ll help you navigate through the inconvenience with practical tips and tricks to fix the problem. 

How to Fix fidelity netbenefits site is temporarily unavailable?

Down below, we have discussed the solution in step-by-step detail.

1. Refresh the Page

Occasionally, a simple refresh can solve the problem. Click the Reload/Refresh icon at the top of your browser, or press F5 on your keyboard to refresh the page.

This simple action can often restore access to the site without the need for more complex troubleshooting.

2. Check for Fidelity Outages

Before trying any fixes, it’s important to determine whether the issue is on your end or if Fidelity is experiencing a system-wide outage.

Websites like Downdetector can provide real-time information on whether other users are experiencing similar problems.

If there is a widespread outage, the only option may be to wait until Fidelity resolves the issue.

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3. Clear Cache and Cookies

Over time, your browser’s cache and cookies can cause issues with loading websites.

Clearing them can often fix problems with site accessibility. Each browser has a different method for clearing cache and cookies, so refer to your browser’s help section for instructions.

Here are the steps to Clear Browser Cache and Cookies on Your device:

On Google Chrome:

  • Click on the three-dot menu icon in the top-right corner of the browser window.
  • Select “More tools” and then “Clear browsing data.”
  • In the popup window, select “Cached images and files” and “Cookies and other site data.”
  • Choose the time range for which you want to clear the data (e.g., “Last hour,” “Last 24 hours,” “All time”).
  • Click on the “Clear data” button.

On Mozilla Firefox:

  • Click on the three-line menu icon in the top-right corner of the browser window.
  • Select “Options” and then “Privacy & Security.”
  • In the “Cookies and Site Data” section, click on the “Clear Data” button.
  • Check the boxes next to “Cookies” and “Cached Web Content.”
  • Click on the “Clear” button.
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On Safari:

  • In the top menu, click on “Safari” and select “Preferences.”
  • Go to the “Privacy” tab.
  • Click on the “Manage Website Data” button.
  • In the popup window, click on “Remove All” to clear all cookies and website data.
  • Confirm by clicking “Remove Now.”

On Microsoft Edge:

  • Click on the three-dot menu icon in the top-right corner of the browser window.
  • Select “Settings” and then “Privacy, search, and services.”
  • Under the “Clear browsing data” section, click on the “Choose what to clear” button.
  • Check the boxes next to “Cookies and other site data” and “Cached images and files.”
  • Click on the “Clear” button.

4. Try a Different Browser

Trying a different web browser can resolve issues with accessing the Fidelity NetBenefits site because not all browsers interact with websites in the same way.

Occasionally, browser updates or extensions can interfere with how web pages load, leading to errors or inaccessibility.

5. Use the Mobile App

If you’re unable to access the website from your computer, you can try using the Fidelity NetBenefits mobile app.

The app may still allow you to access your account even if the website is down.

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6. Contact Fidelity Support

Contacting Fidelity support can provide a solution when the Fidelity NetBenefits site is temporarily unavailable because support teams have access to the most current system status and troubleshooting resources.

They can inform you if the issue is known and provide an estimated time for resolution, or they can guide you through more advanced troubleshooting steps specific to your situation.