How to Fix Character.AI Not Loading Messages

Are you experiencing a problem where the character.AI is not loading the messages that you have in your chats?

Recently, a lot of people have complained about being unable to load the messages that they have with their characters in Character.AI.

When you are dealing with such a problem, it can be stressful and draining, but that is why we are here to assist you now.

Character.AI is a platform where users can design their own characters and chat with them. The characters feel like actual humans that you have been conversing with because of its incredibly sophisticated AI algorithm.

However, Character.AI can have issues and problems that can at times make you feel frustrated with the experience.

In this article, we will be looking at the issue of why Character.AI is not loading messages and what you can do to fix it.

Why Is Character.AI Not Loading Messages?

There can be many reasons why the character.Ai platform is unable to load the messages in your account.

One of the major reasons could be a server issue that Character.AI is facing at the moment. The system of Character.AI might even have a bug problem that the technical team is trying to fix.

In case your browser is not compatible with the Character.AI platform then also Character.AI will not load the messages and will malfunction.

Another reason could be that the firewall is stopping your device to connect to Character.AI servers.

Whatever the reason is you can always fix this issue by following our guide below!

How to Fix Character.AI Not Loading Messages?


1. Refresh the Page of Character.AI

The first thing that you can try is to reload or refresh the page and see whether Character.AI is loading messages now on your device.

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You can also try to refresh the page repeatedly for some time if it does not work on the first try.

2. Clear Browser Cache

You can also try clearing the browser cache as an alternative. Your browser’s cache frequently houses useless or corrupt files, which can prevent Character.AI from functioning properly.

You can open Character.AI once more by simply deleting the cache folder.

Clear Browser Cache for Google Chrome

  • Open Google Chrome.
  • Click on the three dots at the top right corner.
  • Select More Tools.
  • Click on Clear browsing data.
  • Check all the boxes.
  • Click on Clear data.

Clear Browser cache for Microsoft Edge

  • Open Microsoft Edge and go to Settings.
  • Select Privacy, search, and Services.
  • Select Choose what to clear under it and select Clear browsing data.
  • Click on  Clear browsing data now
  • Under Time range select a time range that you want to clear the data for.
  • Click on Cookies and other site data, and then select Clear Now.

And you are done clearing your browser cache. Now open Character.AI and see whether you are able to load the messages.          

3. Switch Browsers

The next fix that you can try is to switch the browsers that you are using to open Character.AI. You can try to change your browser to Google Chrome, Edge or Safari and try to open the messages of Character.AI from there. As many browsers are not compatible with the Chracter.AI model it is best that you use these top open Character.AI.

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4. Check the Server Status of Character.AI

The next thing you should do is check the Character.AI server status. If the server is down due to a malfunction or scheduled maintenance, you won’t be able to load the messages in Character.AI.

Character.AI Server Status

If Character.AI itself is having a server issue such as an outage or going through scheduled maintenance then that might be one of the reasons why you are unable to open the Chracter.AI website or App and see the messages from there.

You can wait for some time and let the technical team fix the issue and then you can try to open it when you see that the server is functional again.

5. Disable Firewall

You should try to disable the firewall of your computer when you see that the messages are not loading in Character.AI. You can easily do that by following the steps below.

Disable Firewall for Windows

  • Go to Control Panel from the Windows search bar.
  • Open Systems and Security.
  • Select Windows Defender Firewall.
  • Turn on the Windows Defender Firewall option.
  • Click on the Turn off Windows Defender Firewall (not recommended) button under the Private network settings and Public network settings.
  • Click on OK and close the window.

Disable Firewall for Mac

  • Go to Apple Menu.
  • Click on System Settings.
  • Click Network and then click on Firewall.
  • Disable the Firewall and save the changes.

6. Verify Internet Connection

The next thing that you need to do is to check the internet connection of the device that you are using to open Character.AI.

Character.AI need a stable internet connection to work properly on your device so if you are unable to provide it then Character.AI might not load the messages.

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Check that your WiFi or mobile data is turned on. Also, make certain that your Aeroplane mode is turned off. If you are connected by WiFi, switch to a data connection.

If your WiFi is not connecting, you can try resetting your router.

  • Simply switch off the router and unplug it from all the devices and power supply.
  • Wait for 3 minutes and then plug it in again.
  • Now wait for the signal to come back and now connect to the internet through it.

Check whether you are able to solve the connection issue. If you still get the issue then contact the local service provider to get the issue checked.

7. Contact Character.AI Support

After you have tried all the fixes above you should be able to fix the issue of Character.AI not loading messages.

Character.AI Support

However, if you are still unable to load the messages in Character.AI then you will have to contact the Support Team of Character.AI and let them know about this issue that you are facing. Their team of professionals will be able to help you out.

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Sebanti Das

Sebanti is a content blogger with a passion for all things social media and technology. With years of experience in creating engaging and informative content, she has a deep understanding of how to use social media platforms to connect with audiences. Whether it's analyzing the latest tech trends, uncovering advanced features on social media apps, her articles are good source for anyone to stay up-to-date in the tech and social media space.