Experiencing the “This device can only access Xfinity Stream on your in-home Xfinity WiFi” error can be frustrating, especially when you’re trying to enjoy your favourite shows and movies.
This error typically indicates that the Xfinity Stream app does not recognize your current network as the authorized in-home WiFi network linked to your Xfinity account.
To restore your streaming experience, there are several troubleshooting steps you can take to fix this issue. Let’s explore how you can address and resolve this error to get back to seamless streaming on your Xfinity Stream app.
What Causes This Device Can Only Access Xfinity Stream On Your In-home Xfinity Wifi Error
The error message “This device can only access Xfinity Stream on your in-home Xfinity WiFi” is typically caused by the Xfinity Stream app’s requirement to connect to your home Xfinity WiFi network to access certain content. Here are some common causes for this error:
1. Network Recognition
The app doesn’t recognize that you are connected to your in-home Xfinity WiFi network. This could be due to technical issues or incorrect network settings.
2. Account Settings
Your Xfinity account might have a specific home address registered as the primary location for service, and the app uses this information to verify your network.
3. Device Location Services
The app may use your device’s location services to confirm that you are at the home location associated with your Xfinity account.
If location services are disabled, the app might not be able to verify your network.
4. Modem Not Recognized
If you have recently replaced your modem or router, or if it’s not properly added to your Xfinity account, the app may not recognize your network as the in-home network.
5. Multiple Xfinity Accounts
If you have more than one Xfinity account or recently moved, there might be confusion as to which account is associated with your current in-home network.
6. Technical Glitches
Sometimes, temporary technical issues with the app or your device’s connection to the network can cause this error to appear.
7. App Restrictions
Xfinity Stream app has licensing agreements and digital rights management (DRM) restrictions that require users to be on their home network to access the full lineup of live TV channels and On Demand content.
How To Fix “This Device Can Only Access Xfinity Stream On Your In-home Xfinity WiFi” Error
To fix the error, check the network connection, restart the device and app, and update the modem information if you have changed the modem recently. Ensure you are logged in correct account and check the primary address.
1. Check Network Connection
First, ensure that your device is indeed connected to your home Xfinity WiFi network. Sometimes you might be connected to a neighbor’s network or a guest network without realizing it, hence the error occurs.
To Check The Network Connection:
- Use your TV remote to press the ‘‘Menu’‘ or ‘‘Home’‘ button.
- Go to ‘‘Settings’‘ or a similarly named section.
- Find and select ‘‘Network Settings’‘ or ‘‘Network.’‘
- Choose ‘‘Network Status,’‘ to view the network details.
- Choose the default home network if it is connected to any other different network.
2. Restart the Xfinity App and TV
A simple solution that can sometimes resolve the issue is to exit the Xfinity Stream app and restart it. Additionally, try restarting your device to see if that resolves the connection issue.
- Power Off The TV , Unplug the power cord, wait 10 sec and replug the power cord.
- Power On your TV.
- Repeat the same step for the Xfinity box.
3. Update Modem Information
If you’ve recently replaced your modem or router, you may need to update your modem information with Xfinity.
The Xfinity Stream app may not recognize the new network as your home network. Contact Xfinity customer support to update your modem ‘serial number’ with the HFC MAC address off your working modem.
4. Check for Multiple Xfinity Accounts
If you have more than one Xfinity account, make sure you’re logged into the correct account associated with your home network. Using the wrong account credentials can lead to this error.
Follow the steps to check your account details
- Select the ‘‘Account’‘ tab on your device.
- Choose ‘‘Account settings’‘ from the options provided.
- To view your service address or Account Number, tap the “eye icon” to expand the ‘‘Account details’‘ section.
- For more options, tap on ‘‘Xfinity ID and security’‘ or ‘‘Notification settings’‘ to view additional information.
Alternatively, if you are using the voice remote, press the “voice button” and say “My account” to access your account details.
5. Check The Location Setting In The Xfinity App
The Xfinity Stream app typically allows you to access your full channel lineup and On Demand titles when you are connected to your home network, which is determined by the primary address associated with your Xfinity account.
If your current address is not a primary address likely you will face the error.
- Change Primary Account Location: Login to your Xfinity account and switch the primary location to your current address. This should allow you to stream channels on your phone using the Xfinity Stream app without encountering the “in-network” error.
- Streaming to Samsung Smart TV: Once you can stream on your phone, you should be able to use the Xfinity Stream app on your Samsung Smart TV to watch your channels directly, provided that the TV is connected to the in-home WiFi for your current address.
6. Xfinity Stream App Permissions
Check the app permissions to ensure Xfinity Stream has access to your device’s location services. The app may use location services to confirm that you are indeed at home.
To enable Location permission:
- Open the “settings app” on your device.
- Scroll to and select ‘‘Privacy.’‘
- Tap on ‘‘Location Services.’‘
- Ensure that Location Services is turned on.
- Scroll down to find the Xfinity Stream app.
- Tap on the Xfinity Stream app and choose ‘While Using the App’ or ‘Always’ to enable location services for the app.
7. Contact Xfinity Support
If none of the above steps work, contact Xfinity customer support for further assistance. They can provide more in-depth troubleshooting and possibly identify and fix issues on their end.
