Have you recently purchased tickets to a live event, show, or concert through StubHub but changed your mind? Will you be unavailable to attend the show and want to cancel your StubHub tickets?
StubHub is an online ticket marketplace that provides a platform for buying and selling tickets for a wide range of live events, including sports, concerts, theatre productions, and other entertainment events.
StubHub offers tickets for a wide variety of events, including sporting events (such as NFL, NBA, and MLB games), concerts (from popular to niche artists), theatre performances, and more.
Founded in 2000, StubHub is one of the largest and most well-known ticket resale platforms in the world. StubHub provides interactive seating maps for many venues, allowing users to view and select their preferred seats.
StubHub displays the total cost of tickets upfront, including fees, so users know the final price before making a purchase.
StubHub offers a FanProtect Guarantee, which ensures that tickets purchased through their platform are valid and arrive in time for the event.
If you will be unavailable for a live event and have already purchased the StubHub tickets for it, do not worry. This article will help you understand if you can cancel your StubHub tickets or not.
Can You Cancel StubHub Tickets?
Yes, you can cancel StubHub tickets under certain circumstances, but there are policies and guidelines that determine whether a cancellation is allowed and the associated fees or penalties.
If you are a buyer, in most cases you will not be able to cancel your tickets, especially if the tickets have been delivered to you as promised by the seller.
StubHub is simply a marketplace that brings resellers of a ticket and buyers on the same platform to make transactions possible. As a reseller, you can cancel your ticket order but a fee will be charged to you.
Here’s an overview of how ticket cancellations work on StubHub:
1. If Seller isn’t Able to Deliver Tickets on Time
StubHub allows you to cancel an order within a specific time frame after your purchase. If the seller fails to deliver your tickets for the right event as promised, you may cancel your tickets.
If the handover date for the tickets has passed, or the seller has provided you with the tickets for an event that you did not purchase, you can cancel your tickets.
2. Cancellation Fees
StubHub may charge a cancellation fee for cancelling your order. The amount of the fee depends on the event, the timing of your cancellation, and the seller’s policies. The fee is typically deducted from your refund.
3. Depend On Sellers’ Approval
Cancellations require approval from the seller. If the seller does not agree to cancel your order, it may not be cancelled. Some sellers may have stricter cancellation policies than others.
4. If Event’s Date Has Been Changed
If the date or time of an event changes, StubHub may offer you the option to cancel your order and receive a refund, even if the event is rescheduled.
5. Cancellations for Events That Are Canceled
If an event is cancelled entirely, StubHub typically provides options for ticket buyers, which may include a full refund or a credit for future purchases.
6. Replacement Tickets
In some cases, StubHub may offer to help you find replacement tickets if you wish to attend the same event but with different tickets. This is often an option when tickets you purchased are no longer available or cannot be delivered.
It’s essential to carefully review the terms and policies related to ticket cancellations on StubHub for the specific event and order you are concerned about. The cancellation policies may differ for different events and sellers.
If you decide to cancel an order, you should initiate the cancellation process through your StubHub account.
Follow the instructions provided on the StubHub website or contact their customer support for assistance and guidance on the cancellation process for your specific order.
Keep in mind that StubHub’s policies and procedures may evolve, so it’s advisable to review their most up-to-date cancellation policies before making any decisions.
