Are you experiencing a delay in the shipment of your Poshmark order and wondering what to do next?
This article outlines the steps you should follow if your Poshmark order has not been shipped, ensuring you can take appropriate action to either receive your item or obtain a refund.
What to Do If Poshmark Orders Not Shipped?
If the Poshmark order is not shipped, then you should check the order status and try contacting the seller directly.
Down below, we have discussed the solution in step-by-step detail.
1. Check the Order Status
The first step is to verify the current status of your order. Navigate to ‘My Purchases’ within the Poshmark app, and select the order in question.
Here you can check for any updates, such as whether the seller has added a tracking number or provided any shipping details.
Here are the steps to Check the Order Status on the Poshmark app:
- Navigate to ‘My Purchases‘ in the Poshmark app.
- Select the order you want to check.
- Review the order’s current status for updates or tracking information.
2. Contact the Seller
Communication is key when there’s a delay in shipping. Reach out to the seller directly through the Poshmark app to inquire about the delay.
Keep in mind that sellers on Poshmark have a window of up to 7 days to ship an item.
It’s possible that the seller has a valid reason for the delay and can provide an estimated shipping date.
3. Report to Poshmark
If you’ve attempted to communicate with the seller and haven’t received a response, or if the order still hasn’t been shipped within the 7-day timeframe, it’s time to escalate the issue to Poshmark.
You can report the problem by selecting ‘Problems/Order Inquiry’ for the relevant order. Poshmark support will then be notified and can assist you in resolving the matter.
Here are the steps to Report On Poshmark:
- Go to ‘My Purchases‘ in the Poshmark app.
- Find and select the relevant order.
- Choose ‘Problems/Order Inquiry.’
- Report the issue to notify Poshmark support for assistance.
4. Cancel the Order
If the order hasn’t been shipped and it’s been more than 7 days since the purchase date, you have the right to cancel the order.
Poshmark’s policy allows you to receive a full refund in such cases.
This step ensures that you are not left out of pocket for an item that you haven’t received.
5. Contact Poshmark support
If the issue remains unresolved after contacting the seller and reporting the problem, you should then contact Poshmark support directly.
They can provide further assistance and help ensure that your concerns are addressed.
You can reach Poshmark support by selecting the ‘Contact Support’ option within the app or through their website.
