When attempting to link your Navy Federal Credit Union (NFCU) account with a service that uses Plaid for financial data aggregation, you might occasionally encounter issues where the connection doesn’t work as expected.
Plaid is a service that allows apps to connect to your bank account for various purposes, such as budgeting, saving, or investing. The issue occurs for various reasons, from incorrect credentials to server problems.
Why Navy Federal Not Working With Plaid
If Navy Federal Credit Union (NFCU) is not working with Plaid, it could be due to a variety of reasons:
1. Technical Issues
There may be technical glitches either on Plaid’s end or with NFCU’s systems that are preventing the connection.
2. Maintenance or Downtime
Either NFCU or Plaid may be undergoing maintenance or experiencing downtime, which can temporarily disrupt service.
3. Incorrect Credentials
If you’ve entered your NFCU login details incorrectly, Plaid will not be able to access your account.
4. Outdated App or Browser
Using an outdated version of the third-party app or an outdated web browser can sometimes cause compatibility issues with Plaid.
How to Fix Navy Federal Not Working With Plaid
Here’s a guide on how to troubleshoot and resolve issues when Navy Federal is not working with Plaid:
1. Check Internet Connection
A stable internet connection is crucial for mobile deposits. If you’re using Wi-Fi, ensure it’s connected and stable. If you’re using mobile data, check that you have adequate signal strength and data allowance.
- On and Off aeroplane mode to re-establish network connections.
- If you use Wifi, Restart your modem: Unplug your modem and router, wait about 30 seconds, then plug them back in and wait for them to restart fully.
2. Verify Your Credentials
Before attempting any technical fixes, ensure that you can log into your Navy Federal account directly through their website or app.
This will confirm that your login details are correct and that there are no issues with your account.
3. Check for Notifications
Sometimes, Plaid or Navy Federal may have specific notifications or requirements for action on your account. Check for any messages indicating you need to take additional steps to enable connectivity.
4. Check Server Status
Connectivity issues can stem from either the financial institution or Plaid. If Navy Federal is experiencing technical difficulties, Plaid may not be able to establish a connection.
Conversely, if Plaid has an outage or issue, it could affect your ability to connect regardless of Navy Federal’s status. Check for Federal and Plaid server status.
If there is any error indication, the issue will be resolved automatically after 2 hours.
Temporary technical problems can sometimes disrupt the connection process. If this is the case, waiting for a short period and then trying to connect again can sometimes resolve the issue.
6. Check for Updates
Ensure that both the NFCU and the third-party app using Plaid are updated to the latest versions. Outdated software can sometimes lead to connectivity issues.
Plaid might have released a new version that might not synchronise with your current Federal App.
- For iOS: Go to “App Store” > Scroll down to “Pending Updates” > Find “Navy Federal Credit Union” App > Click on “Install.“
- For Android: Go To “Google Play store” > Find “Navy Federal App” > Click on “Update “
7. Clear Cache and Cookies
If you’re using a web browser to connect Plaid and NFCU, clearing your cache and cookies can resolve issues related to stored data conflicts.
- For Android: Go to “Settings “> “Apps” > Click on “Navy Federal Credit Union App” > “Storage” > “Clear cache” and “Clear Data“
- For iOS: “Settings” > “General” > “iPhone Storage” > “Offload App“
- Finally, restart your phone to proceed further.
8. Review Permissions On Navy Federal Credit
Ensure you’ve granted all necessary permissions for the third-party app to access your NFCU account information via Plaid.
You need to enable the plaid and give access to the third-party app while configuring an account on Navy Federal Credit Union. Additionally, to use Plaid without error, you must have enabled multifactor authentication on NFCU.
To Enable Third-party app,
- Login NFCU account and go to “Settings“
- Click on “Privacy and Security” settings
- Enable “third-party sharing” or something similar
9. Contact Navy Federal Credit Union Or Plaid
If you’ve ruled out issues on Plaid’s side and your credentials are correct, contact NFCU’s customer service Or Plaid service. They can look up your account and investigate any connection attempts via Plaid.