Experiencing the “Something Went Wrong” error on your Oculus Quest 2 can be frustrating. This common issue can interrupt your VR experience and is often due to connectivity problems, software glitches, or account issues.
Fortunately, there are several troubleshooting steps you can take to resolve the problem.
From checking your internet connection to resetting your device, this guide will walk you through the process to get back to your immersive gaming sessions without any errors.
Let’s look into how to fix the “Something Went Wrong” error on your Oculus Quest 2.
How to Fix “something went wrong” on Oculus Quest 2?
If you are seeing the error “something went wrong” on your Oculus Quest 2 then you should check the server status and ensure that the software is up to date.
Down below, we have discussed the solution in step-by-step detail.
1. Check Your Internet Connection
One of the most common causes of the “Something Went Wrong” error on the Oculus Quest 2 is a poor internet connection.
Make sure your device is connected to a stable and reliable Wi-Fi network.
Here are the Steps to Check Your Internet Connection:
- Turn off your router or modem, wait for a few seconds, and then turn it back on.
- If the problem persists, you can reset your network settings on your device. Go to the network settings menu and look for an option to reset or restart network settings.
- If possible, try connecting to the internet using a different device, such as a smartphone or tablet, to see if the issue is specific to your device.
2. Check Meta Quest Server Status
Sometimes, the “Something Went Wrong” error on the Meta Quest app may be caused by server issues.
You can check the status of Meta Quest servers by visiting the official Meta Quest website or by using a third-party website like Downdetector.
If the servers are down, you may need to wait until they are back up and running before you can use the app.
3. Restart the Oculus Quest 2
Another simple solution to fix the “Something Went Wrong” error is to restart your Oculus Quest device.
This can often resolve temporary glitches that may be causing the error message.
To restart your Oculus Quest 2, hold down the power button on the side of the headset until you see the power off screen, then select “Restart.”
4. Log Out and Log Back In
Sometimes, logging out of your account and logging back in can help fix issues with the Oculus Quest app.
Try logging out and then logging back in again to check if the issue has been resolved.
5. Check for Oculus Quest 2 Software Updates
Occasionally, a bug in the system software can cause errors. Make sure your Oculus Quest 2 is running the latest software version.
Here are the steps to update Oculus Quest 2:
- Put on your headset and open the Settings menu.
- Select ‘System‘, then ‘Software Update‘ from the left menu.
- If there’s an update available, you should see an “Update Now” button. Select it to begin the update process.
6. Uninstall and Reinstall the App
If the issue persists, you might want to try uninstalling the Oculus app from your smartphone or tablet and then reinstalling it.
A fresh install can sometimes fix errors that occur due to corrupted files or data.
To uninstall and reinstall the Meta Quest app(Oculus) on Android:
- From your phone’s home screen, go to Settings.
- Tap Apps.
- Scroll down and tap the Meta Quest app.
- Tap Uninstall.
- Once the app is uninstalled, go to the Google Play Store.
- Search for “Meta Quest” and tap Install.
- Once the app is installed, open it and log in to your account.
To Uninstall And Reinstall The Meta Quest(Oculus) App On iOS:
- Press and hold the Meta Quest app icon until it starts to jiggle.
- Tap the “x” in the top left corner of the app icon.
- Tap Delete when prompted.
- Once the app is uninstalled, go to the App Store.
- Search for “Meta Quest” and tap Get.
- Once the app is installed, open it and log in to your account.
7. Factory Reset Oculus Quest 2
As a last resort, if none of the above solutions work, you could perform a factory reset on your Oculus Quest 2.
This will erase all data from your device and return it to its original settings.
Note that this will remove all installed games and saved data, so use this option only if necessary.
To perform a factory reset on your Oculus Quest 2, follow these steps:
- Power off the headset by pressing and holding the power button for 10 seconds.
- Enter the boot screen by holding the power and volume (-) buttons together until the boot screen appears.
- Use the volume buttons to select Factory Reset and confirm with the power button.
- Select Yes to confirm and start the factory reset process.
8. Contact Meta Quest Customer Support
If none of the above solutions work, you may need to contact Meta Quest customer support for further assistance.
They may be able to diagnose the issue and provide a solution that works for your specific device and situation.
