Xfinity cable not working but internet is a common problem faced by many Xfinity users. It can be frustrating to have a working internet connection but no cable access.
The good news is that there are several ways to fix this issue. In this article, we will discuss some of the most effective solutions to resolve the problem of Xfinity cable not working but internet is.
We will cover both basic troubleshooting steps and more advanced techniques to help you get your cable up and running again.
How to Fix xfinity cable not working but internet is?
To resolve the issue of the “Xfinity cable not working but the internet is,” you should check the cable connections, try restarting the cable box, check if there is an outage, and lastly, reset your modem.
Down below, we have discussed the solution in step-by-step detail.
1. Check Cable Connections
The first and most basic step to troubleshoot the issue is to check all cable connections.
Ensure that all cables are securely plugged in and that there are no loose connections.
If you find any loose connections, tighten them up and try again. If that doesn’t work, try unplugging the cables and plugging them back in.
2. Restart Your Cable Box
Another simple solution is to restart your cable box.
This can help to reset the connection and resolve any issues that may be causing the cable not to work.
To restart your cable box, unplug it from the power source for at least 30 seconds and then plug it back in. Wait for the box to reboot and then check if the cable is working.
3. Check for Outages
Sometimes, the issue may be caused by an outage in your area.
To check if there is an outage, visit the Xfinity website and check their outage map.
If there is an outage, you may need to wait for Xfinity to resolve the issue
4. Reset Your Modem
If the above solutions don’t work, try resetting your modem.
To do this, press the reset button located on the back of the modem.
Hold the button for at least 30 seconds and then release it. Wait for the modem to reboot and then check if the cable is working.
5. Contact Xfinity Support
If none of the above solutions works, it’s time to contact Xfinity support.
They have a dedicated team of experts who can help you troubleshoot the issue and resolve it.