How To Fix Xfinity Cable Box Won’t Turn On

Are you stuck with an Xfinity cable box that just won’t power on?

It’s a common frustration that can disrupt your entertainment plans and leave you scratching your head. 

In this article, we’ll guide you through the steps to fix this common problem with your Xfinity cable box.

How to Fix Xfinity cable box won’t turn on?

Down below, we have discussed the solution in step-by-step detail.

1. unplugged and re-plugged 

A simple first fix to try is unplugging the device from the power outlet and then plugging it back in.

This can reset the cable box and resolve temporary glitches that may be preventing it from powering on.

After waiting about 60 seconds, reconnect the box to allow it to reboot fully before attempting to turn it on again.

steps to unplugged and re-plugged: 

  • Unplug the Xfinity cable box from the power outlet.
  • Wait approximately 60 seconds.
  • Reconnect the cable box to the power outlet.
  • Allow the box to reboot fully.
  • Attempt to turn on the cable box again.

2. check for damaged cable

Another important step in troubleshooting your Xfinity cable box is to inspect all cables for any signs of damage.

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A frayed or severed power cord, HDMI cable, or coaxial cable can prevent the box from receiving power or transmitting data correctly.

If you find any visible damage, replace the affected cable to see if this resolves the issue with the box not turning on.

3. check the light

 If there’s no light at all, it could signify that the box is not receiving power due to an issue with the outlet or the power supply.

However, if the light is on but the box still won’t turn on, it indicates that the issue might be with the box itself or the remote control, rather than the power supply.

4. Check the remote battery

If the issue persists, it’s worth checking the batteries in your Xfinity remote control.

Dead or weak batteries can prevent the remote from turning on the cable box.

Replace the batteries with fresh ones and attempt to power on the box again to see if this resolves the issue.

5. contact Xfinity customer support

If all other troubleshooting steps fail and your Xfinity cable box still won’t turn on, it may be time to request a replacement.

You can contact Xfinity customer support to report the issue and arrange for a new box.

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They may provide you with the necessary steps to exchange your faulty equipment for a working one, ensuring you can get back to enjoying your services.