Are you trying to log in to your account on Visible only to find that it is not working?
Visible by Verizon is a network provider popular for its unlimited data plans at affordable rates. Whether you are new to Verizon or have been around for some time, you need an account to track and manage all your activity.
This is made possible by creating an account with Visible that you can access through the Visible website or Visible app.
Although it is easy to access your Visible account, many users have encountered an issue when logging in to their accounts.
If you are also facing the issue of Visible log-in not working then read on. This article will discuss why Visible log-in is not working and how you can fix it.
Why Is Visible Login Not Working?
If you are facing the issue of the Visible login not working then it may be due to a technical glitch in the app, issues with an internet connection, entering incorrect login credentials, the server issues experienced by the Visible or temporary glitches with your phone.
Below are the detailed reasons for the Visible login not working:
1. Technical Glitch In The Visible App
If you are trying to log in to your Visible account using the Visible app and experiencing issues then there could be a technical glitch in the app.
With the release of new versions of the app, the older version of the Visible app will not work properly causing log-in and other problems.
2. Slow Internet Connectivity
The Visible app and website require a stable internet connection to run smoothly. If there are fluctuations in the internet speed or no internet then login will not work.
You can also check the placement of your Wi-fi modem and router to ensure you do not receive weak signals.
3. Incorrect Login Credentials
Another reason for the Visible login not working is entering incorrect credentials.
It may happen that you are typing an incorrect password that is not allowing you to log in to your Visible account. You can also try to reset the password if you are unsure of entering the correct password.
4. Visible Server Issues
Sometimes the server outage also does not allow the app or website to work properly. If Visible faces server problems then you will not be able to log in to your account.
5. Temporary Issues With Your Phone
Sometimes the temporary issues with the phone are also the reason for the Visible login not working. These temporary issues include not rebooting your phone and outdated software on your phone.
If the phone is not rebooted then it decreases the performance capacity of your phone.
When you have an outdated operating system on your phone then it will not be compatible with the latest version of the Visible app. So it is important that keep your phone updated.
How To Fix Visible Login Not Working?
To fix the Visible login not working, reinstall the Visible app to get the latest version, ensure you have a stable internet connection and enter the correct login credentials. Also, reboot your phone, and keep the operating system updated.
The fixes for the Visible login not working are discussed in detail below:
1. Uninstall And Reinstall The Visible App
The temporary glitch in the Visible app will not let you log in to your Visible account. Also when the latest version of the app is released usually the older versions do not work properly.
So, uninstalling the Visible app and then reinstalling the app will ensure that you download the latest version of the app.
This will also resolve any temporary glitches with the Visible app.
To Uninstall and Reinstall the Visible App on iOS, follow the steps mentioned below:
- Tap and hold the Visible App.
- Select “Delete App” from the menu.
- Confirm by selecting “Delete”.
- Go to the App Store.
- In the search bar type “Visible”.
- Tap on “Get” to install the latest version of the Visible app.
- Open the app after the installation is complete.
To Uninstall and Reinstall the Visible App on Android, follow the steps mentioned below:
- Tap and hold the Visible App.
- Select “App Info” from the menu.
- Select “Uninstall” and confirm your choice when prompted.
- Go to the Google Play Store.
- In the search bar type “Visible”.
- Tap on “Install” to get the latest version of the Visible app.
- Open the app after the installation is complete.
If the Visible app still does not work after reinstalling then try to log in through the Visible website.
2. Check Your Internet Connectivity
Sometimes the internet connection is not stable which does not allow the Visible website or the app to respond.
Check your internet connection and that the speed is high so that you can get through the login page of Visible.
You can check internet connectivity speed through Fast or Speedtest.
If you are using Wi-fi on your phone then switch to Mobile data and vice-versa. You can also switch on airplane mode on your phone and then wait for some time before switching it off again.
This will refresh your network and resolve any temporary issues with the network.
To enable Airplane mode on your phone, following are the steps:
- Open the “Control Center” or “Quick Settings” on your phone.
- Look for the “Airplane” icon and tap on it.
- Wait for at least 30 seconds.
- Tap on the “Airplane” icon again to turn it off. Wait for the network to restore.
Also, check the modem and router if they are working. To check it follow the steps mentioned below:
- Turn off your modem and router. Wait for a few seconds and then turn it on again.
- You can switch from Ethernet to Wi-fi or vice-versa.
- You can reduce the number of devices connected to Wi-Fi to boost the speed of the internet.
- Ensure you are receiving a strong Wi-fi signal.
3. Enter The Correct Login Credentials
Ensure that you have entered the correct email address and password by double-checking. If you are certain that you entered the correct credentials and still not able to sign in then try resetting your password.
Click on the “Forgot Password” on the login page of the Visible website or app.
You will be provided with a link in the mail to reset your password. Follow the instructions to set a new password and then attempt to log in to your Visible account.
4. Check Server Status
If the Visible website or app is not working as intended then it is usually because of the technical back-end server issue on the Visible side.
you can check the server status by using the Downdetector website to be sure. If the graph is green then it means there are no issues with the server.
The best thing to do in such cases where you have no control is to wait till the server problem is resolved by the Visible team.
You can wait for up to 24 hours before trying to log in to your Visible account.
Sometimes when too many people try to access the Visible website or app, it causes it to crash. So, to avoid congestion try to log in to your account at different times of the day when there is considerably low traffic.
5. Restart Your Phone
If you still face the Visible log-in not working issue then the problem can be with your phone. The best thing to do is restart your phone which will allow it to reboot.
When you reboot the phone it allows the phone to resolve any trouble with the network and clears background apps and memory problems.
It will also improve the performance of your device.
To restart iPhone, follow the steps mentioned below:
- Press and hold the volume up or down button along with the Sleep/Wake button on the side.
- “Slide power off” will appear on the screen. Slide the bar to turn off the phone.
- Wait for 30 seconds to let the screen go blank.
- Restart your phone by pressing the Sleep/Wake button on the side till the Apple logo appears on the screen.
To restart Android, follow the steps mentioned below:
- Press the power button on your phone.
- When the menu appears, tap on “Power off”.
- Wait for the phone to switch off completely.
- Press the power button again to start your phone till the screen is lit.
6. Update Your Phone
Ensure that you are using the latest version of the software on your phone otherwise, it will not be compatible with the latest version of the Visible app and the log-in will not work.
The updates also resolve any bugs or glitches and improve the performance of your phone.
To update the Operating System of your device:
- Go to “Settings” on your device.
- Check for Software Update (iOS Users) and System Update (Android Users).
- If an update is available then tap on “Download” and “Install”.
7. Contact Visible Support
The methods mentioned in this guide will be able to resolve the Visible log-in not working issue.
If the problem persists then there could be an issue with the account that the Visible team can help you resolve from their end.
You can contact Visible support to assist you with resolving your Call Failed issue. The support is available 24/7 and you can reach them via chat, Twitter or Facebook.
